diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php index b926df00..f4398063 100644 --- a/cron_ticket_email_parser.php +++ b/cron_ticket_email_parser.php @@ -139,6 +139,8 @@ if ($emails) { // Check if we can match the sender to a pre-existing contact $any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from' LIMIT 1"); $row = mysqli_fetch_array($any_contact_sql); + + $contact_name = $row['contact_name']; $contact_id = $row['contact_id']; $contact_email = $row['contact_email']; $client_id = $row['contact_client_id']; @@ -162,6 +164,30 @@ if ($emails) { echo "Created new ticket.
"; mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $from created ticket $subject via email', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id"); + // Get company name & phone + $sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = $session_company_id"); + $row = mysqli_fetch_array($sql); + $company_phone = formatPhoneNumber($row['company_phone']); + $session_company_name = $row['company_name']; + + + // E-mail client notification that ticket has been created + + $email_subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject"; + $email_body = "#--itflow--#

Hello, $contact_name

Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.

Ticket: $config_ticket_prefix$ticket_number
Subject: $subject
Status: Open
https://$config_base_url/portal/ticket.php?id=$id

~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone"; + + $mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port, + $config_ticket_from_email, $config_ticket_from_name, + $contact_email, $contact_name, + $email_subject, $email_body); + + if ($mail !== true) { + mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email', notification_timestamp = NOW(), company_id = $session_company_id"); + mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', company_id = $session_company_id"); + } + + + } else { // Couldn't match this against a specific client contact -- do nothing for now