diff --git a/ticket.php b/ticket.php index 90c8abb1..ab894a71 100644 --- a/ticket.php +++ b/ticket.php @@ -97,7 +97,7 @@ if(isset($_GET['ticket_id'])){ $ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by"); $row = mysqli_fetch_array($ticket_created_by_sql); $ticket_created_by_display = $row['user_name']; - + //Ticket Assigned To if(empty($ticket_assigned_to)){ $ticket_assigned_to_display = "Not Assigned"; @@ -110,21 +110,21 @@ if(isset($_GET['ticket_id'])){ // }else{ // $primary_contact_display = "Needs approval"; // } - + //Get Contact Ticket Stats $ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_open); $ticket_related_open = $row['ticket_related_open']; - + $ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_closed); $ticket_related_closed = $row['ticket_related_closed']; - + $ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_total); $ticket_related_total = $row['ticket_related_total']; - - //Get Total Ticket Time + + //Get Total Ticket Time $ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id"); $row = mysqli_fetch_array($ticket_total_reply_time); $ticket_total_reply_time = $row['ticket_total_reply_time']; @@ -142,22 +142,26 @@ if(isset($_GET['ticket_id'])){ if(empty($client_tag_icon)){ $client_tag_icon = "tag"; } - + $client_tag_id_array[] = $client_tag_id; $client_tag_name_display_array[] = " $client_tag_name"; } $client_tags_display = implode(' ', $client_tag_name_display_array); - - // Get the asset warranty expiry + + // Get & format asset warranty expiry $date = date('Y-m-d H:i:s'); $dt_value = $asset_warranty_expire; //sample date $warranty_check = date('m/d/Y',strtotime('-8 hours')); if($dt_value <= $date){ - $dt_value = "Expired on $asset_warranty_expire"; $color ='red'; + $dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red'; }else{ - $color = 'green'; - } + $warranty_status_color = 'green'; + } + + if($asset_warranty_expire == '0000-00-00'){ + $dt_value = "None"; $warranty_status_color ='red'; + } ?> @@ -345,9 +349,9 @@ if(isset($_GET['ticket_id'])){ - + @@ -363,7 +367,7 @@ if(isset($_GET['ticket_id'])){
- Related tickets: Open | Closed | Total + Related tickets: Open | Closed | Total
-
-
-

Asset

- Asset name: -
- - OS: +
+
+

Asset

+ Asset name:
- + + + OS: +
+ IP:
- + + if (!empty($asset_make)) { ?> Model:
- Service Tag: @@ -458,21 +458,17 @@ if(isset($_GET['ticket_id'])){ - - Warranty expire: + Warranty expires:
+ ?>
- - +