diff --git a/admin/audit_log.php b/admin/audit_log.php
index 3da62911..33b58ac0 100644
--- a/admin/audit_log.php
+++ b/admin/audit_log.php
@@ -266,7 +266,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
                         if (empty($client_name)) {
                             $client_name_display = "-";
                         } else {
-                            $client_name_display = "<a href='../user/client_overview.php?client_id=$client_id'>$client_name</a>";
+                            $client_name_display = "<a href='../agent/client_overview.php?client_id=$client_id'>$client_name</a>";
                         }
                         $log_entity_id = intval($row['log_entity_id']);
 
diff --git a/admin/includes/side_nav.php b/admin/includes/side_nav.php
index ea0fc168..36baf5b2 100644
--- a/admin/includes/side_nav.php
+++ b/admin/includes/side_nav.php
@@ -1,6 +1,6 @@
 <!-- Main Sidebar Container -->
 <aside class="main-sidebar sidebar-dark-<?php echo nullable_htmlentities($config_theme); ?> d-print-none">
-    <a class="brand-link pb-1 mt-1" href="../user/<?php echo $config_start_page ?>">
+    <a class="brand-link pb-1 mt-1" href="../agent/<?php echo $config_start_page ?>">
         <p class="h6">
             <i class="nav-icon fas fa-arrow-left ml-3 mr-2"></i>
             <span class="brand-text">
diff --git a/user/accounts.php b/agent/accounts.php
similarity index 100%
rename from user/accounts.php
rename to agent/accounts.php
diff --git a/user/ajax.php b/agent/ajax.php
similarity index 100%
rename from user/ajax.php
rename to agent/ajax.php
diff --git a/user/asset_details.php b/agent/asset_details.php
similarity index 100%
rename from user/asset_details.php
rename to agent/asset_details.php
diff --git a/user/assets.php b/agent/assets.php
similarity index 100%
rename from user/assets.php
rename to agent/assets.php
diff --git a/user/blank.php b/agent/blank.php
similarity index 100%
rename from user/blank.php
rename to agent/blank.php
diff --git a/user/budget.php b/agent/budget.php
similarity index 100%
rename from user/budget.php
rename to agent/budget.php
diff --git a/user/budget_edit.php b/agent/budget_edit.php
similarity index 100%
rename from user/budget_edit.php
rename to agent/budget_edit.php
diff --git a/user/calendar.php b/agent/calendar.php
similarity index 100%
rename from user/calendar.php
rename to agent/calendar.php
diff --git a/user/certificates.php b/agent/certificates.php
similarity index 100%
rename from user/certificates.php
rename to agent/certificates.php
diff --git a/user/client_autopay.php b/agent/client_autopay.php
similarity index 100%
rename from user/client_autopay.php
rename to agent/client_autopay.php
diff --git a/user/client_overview.php b/agent/client_overview.php
similarity index 100%
rename from user/client_overview.php
rename to agent/client_overview.php
diff --git a/user/clients.php b/agent/clients.php
similarity index 100%
rename from user/clients.php
rename to agent/clients.php
diff --git a/user/contact_details.php b/agent/contact_details.php
similarity index 100%
rename from user/contact_details.php
rename to agent/contact_details.php
diff --git a/user/contacts.php b/agent/contacts.php
similarity index 100%
rename from user/contacts.php
rename to agent/contacts.php
diff --git a/user/credentials.php b/agent/credentials.php
similarity index 100%
rename from user/credentials.php
rename to agent/credentials.php
diff --git a/user/css/quote_dropdowns_fix.css b/agent/css/quote_dropdowns_fix.css
similarity index 100%
rename from user/css/quote_dropdowns_fix.css
rename to agent/css/quote_dropdowns_fix.css
diff --git a/user/css/ticket_kanban.css b/agent/css/ticket_kanban.css
similarity index 100%
rename from user/css/ticket_kanban.css
rename to agent/css/ticket_kanban.css
diff --git a/agent/custom/index.php b/agent/custom/index.php
new file mode 100644
index 00000000..30e47834
--- /dev/null
+++ b/agent/custom/index.php
@@ -0,0 +1,72 @@
+<?php require_once "includes/inc_all.php"; ?>
+
+    <!-- Breadcrumbs-->
+    <ol class="breadcrumb">
+        <li class="breadcrumb-item">
+            <a href="index.html">Dashboard</a>
+        </li>
+        <li class="breadcrumb-item active">Blank Page</li>
+    </ol>
+
+    <!-- Page Content -->
+    <h1>Blank Page</h1>
+    <hr>
+    <p>This is a great starting point for new custom pages.</p>
+    <h1><?php echo $session_user_role; ?></h1>
+    <?php validateAdminRole(); ?>
+
+<?php
+
+$start_date = date('Y') . "-10-10";
+
+echo "<H1>$start_date</H1>";
+
+echo "<H2>User Agent</H2>";
+echo getUserAgent();
+
+
+?>
+    <br>
+
+    <input type="tel" name="phone" id="phone">
+
+     <div class="form-group">
+                  <label>Minimal</label>
+                  <select class="form-control select2 select2-hidden-accessible" style="width: 100%;" data-select2-id="1" tabindex="-1" aria-hidden="true">
+                    <option selected="selected" data-select2-id="3">Alabama</option>
+                    <option data-select2-id="35">Alaska</option>
+                    <option data-select2-id="36">California</option>
+                    <option data-select2-id="37">Delaware</option>
+                    <option data-select2-id="38">Tennessee</option>
+                    <option data-select2-id="39">Texas</option>
+                    <option data-select2-id="40">Washington</option>
+                  </select><span class="select2 select2-container select2-container--default select2-container--below" dir="ltr" data-select2-id="2" style="width: 100%;"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true" aria-expanded="false" tabindex="0" aria-disabled="false" aria-labelledby="select2-nbex-container"><span class="select2-selection__rendered" id="select2-nbex-container" role="textbox" aria-readonly="true" title="Alabama">Alabama</span><span class="select2-selection__arrow" role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
+                </div>
+
+    <dl>
+        <dt>Requester</dt>
+        <dd>Sam Adams</dd>
+
+        <dt>Created</dt>
+        <dd><time datetime="2024-04-11T17:52:30+00:00" title="2024-04-11 13:52" data-datetime="calendar">Today at 13:52</time></dd>
+
+        <dt>Last activity</dt>
+        <dd><time datetime="2024-04-11T18:08:55+00:00" title="2024-04-11 14:08" data-datetime="calendar">Today at 14:08</time></dd>
+    </dl>
+
+    <?php echo randomString(100); ?>
+    <br>
+    <textarea class="tinymceTest"></textarea>
+
+    <textarea class="tinymce"></textarea>
+
+    <textarea class="tinymceTicket"></textarea>
+<?php
+// show the current Date and Time
+$date_time = date('Y-m-d H:i:s');
+echo "Current Date and Time: <strong>$date_time</strong>";
+?>
+
+<script>toastr.success('Have Fun Wozz!!')</script>
+
+<?php require_once "../includes/footer.php";
diff --git a/user/custom/readme.php b/agent/custom/readme.php
similarity index 100%
rename from user/custom/readme.php
rename to agent/custom/readme.php
diff --git a/user/dashboard.php b/agent/dashboard.php
similarity index 100%
rename from user/dashboard.php
rename to agent/dashboard.php
diff --git a/user/document_details.php b/agent/document_details.php
similarity index 100%
rename from user/document_details.php
rename to agent/document_details.php
diff --git a/user/documents.php b/agent/documents.php
similarity index 100%
rename from user/documents.php
rename to agent/documents.php
diff --git a/user/domains.php b/agent/domains.php
similarity index 100%
rename from user/domains.php
rename to agent/domains.php
diff --git a/user/expenses.php b/agent/expenses.php
similarity index 100%
rename from user/expenses.php
rename to agent/expenses.php
diff --git a/user/files.php b/agent/files.php
similarity index 100%
rename from user/files.php
rename to agent/files.php
diff --git a/user/global_search.php b/agent/global_search.php
similarity index 100%
rename from user/global_search.php
rename to agent/global_search.php
diff --git a/user/includes/client_overview_side_nav.php b/agent/includes/client_overview_side_nav.php
similarity index 100%
rename from user/includes/client_overview_side_nav.php
rename to agent/includes/client_overview_side_nav.php
diff --git a/user/includes/client_side_nav.php b/agent/includes/client_side_nav.php
similarity index 100%
rename from user/includes/client_side_nav.php
rename to agent/includes/client_side_nav.php
diff --git a/user/includes/get_side_nav_counts.php b/agent/includes/get_side_nav_counts.php
similarity index 100%
rename from user/includes/get_side_nav_counts.php
rename to agent/includes/get_side_nav_counts.php
diff --git a/user/includes/inc_all.php b/agent/includes/inc_all.php
similarity index 100%
rename from user/includes/inc_all.php
rename to agent/includes/inc_all.php
diff --git a/user/includes/inc_all_client.php b/agent/includes/inc_all_client.php
similarity index 100%
rename from user/includes/inc_all_client.php
rename to agent/includes/inc_all_client.php
diff --git a/user/includes/inc_all_user.php b/agent/includes/inc_all_user.php
similarity index 100%
rename from user/includes/inc_all_user.php
rename to agent/includes/inc_all_user.php
diff --git a/user/includes/inc_client_overview_all.php b/agent/includes/inc_client_overview_all.php
similarity index 100%
rename from user/includes/inc_client_overview_all.php
rename to agent/includes/inc_client_overview_all.php
diff --git a/user/includes/inc_client_top_head.php b/agent/includes/inc_client_top_head.php
similarity index 100%
rename from user/includes/inc_client_top_head.php
rename to agent/includes/inc_client_top_head.php
diff --git a/user/includes/side_nav.php b/agent/includes/side_nav.php
similarity index 100%
rename from user/includes/side_nav.php
rename to agent/includes/side_nav.php
diff --git a/user/includes/user_side_nav.php b/agent/includes/user_side_nav.php
similarity index 100%
rename from user/includes/user_side_nav.php
rename to agent/includes/user_side_nav.php
diff --git a/user/index.php b/agent/index.php
similarity index 100%
rename from user/index.php
rename to agent/index.php
diff --git a/user/invoice.php b/agent/invoice.php
similarity index 100%
rename from user/invoice.php
rename to agent/invoice.php
diff --git a/user/invoices.php b/agent/invoices.php
similarity index 100%
rename from user/invoices.php
rename to agent/invoices.php
diff --git a/user/js/ai_ticket_summary.js b/agent/js/ai_ticket_summary.js
similarity index 100%
rename from user/js/ai_ticket_summary.js
rename to agent/js/ai_ticket_summary.js
diff --git a/user/js/autopay_setup_stripe.js b/agent/js/autopay_setup_stripe.js
similarity index 100%
rename from user/js/autopay_setup_stripe.js
rename to agent/js/autopay_setup_stripe.js
diff --git a/user/js/certificate_fetch_ssl.js b/agent/js/certificate_fetch_ssl.js
similarity index 100%
rename from user/js/certificate_fetch_ssl.js
rename to agent/js/certificate_fetch_ssl.js
diff --git a/user/js/client_delete_confirm.js b/agent/js/client_delete_confirm.js
similarity index 100%
rename from user/js/client_delete_confirm.js
rename to agent/js/client_delete_confirm.js
diff --git a/user/js/credential_show_otp_via_id.js b/agent/js/credential_show_otp_via_id.js
similarity index 100%
rename from user/js/credential_show_otp_via_id.js
rename to agent/js/credential_show_otp_via_id.js
diff --git a/user/js/file_delete_modal.js b/agent/js/file_delete_modal.js
similarity index 100%
rename from user/js/file_delete_modal.js
rename to agent/js/file_delete_modal.js
diff --git a/user/js/generate_password.js b/agent/js/generate_password.js
similarity index 100%
rename from user/js/generate_password.js
rename to agent/js/generate_password.js
diff --git a/user/js/guest_pay_invoice_stripe.js b/agent/js/guest_pay_invoice_stripe.js
similarity index 100%
rename from user/js/guest_pay_invoice_stripe.js
rename to agent/js/guest_pay_invoice_stripe.js
diff --git a/user/js/keepalive.js b/agent/js/keepalive.js
similarity index 100%
rename from user/js/keepalive.js
rename to agent/js/keepalive.js
diff --git a/user/js/share_modal.js b/agent/js/share_modal.js
similarity index 100%
rename from user/js/share_modal.js
rename to agent/js/share_modal.js
diff --git a/user/js/ticket_change_client.js b/agent/js/ticket_change_client.js
similarity index 100%
rename from user/js/ticket_change_client.js
rename to agent/js/ticket_change_client.js
diff --git a/user/js/ticket_collision_detection.js b/agent/js/ticket_collision_detection.js
similarity index 100%
rename from user/js/ticket_collision_detection.js
rename to agent/js/ticket_collision_detection.js
diff --git a/user/js/ticket_merge.js b/agent/js/ticket_merge.js
similarity index 100%
rename from user/js/ticket_merge.js
rename to agent/js/ticket_merge.js
diff --git a/user/js/ticket_time_tracking.js b/agent/js/ticket_time_tracking.js
similarity index 100%
rename from user/js/ticket_time_tracking.js
rename to agent/js/ticket_time_tracking.js
diff --git a/user/js/tickets_add_modal.js b/agent/js/tickets_add_modal.js
similarity index 100%
rename from user/js/tickets_add_modal.js
rename to agent/js/tickets_add_modal.js
diff --git a/user/js/tickets_kanban.js b/agent/js/tickets_kanban.js
similarity index 100%
rename from user/js/tickets_kanban.js
rename to agent/js/tickets_kanban.js
diff --git a/user/locations.php b/agent/locations.php
similarity index 100%
rename from user/locations.php
rename to agent/locations.php
diff --git a/user/mfa_enforcement.php b/agent/mfa_enforcement.php
similarity index 100%
rename from user/mfa_enforcement.php
rename to agent/mfa_enforcement.php
diff --git a/user/modals/account/account_add.php b/agent/modals/account/account_add.php
similarity index 100%
rename from user/modals/account/account_add.php
rename to agent/modals/account/account_add.php
diff --git a/user/modals/account/account_edit.php b/agent/modals/account/account_edit.php
similarity index 100%
rename from user/modals/account/account_edit.php
rename to agent/modals/account/account_edit.php
diff --git a/user/modals/asset/asset_add.php b/agent/modals/asset/asset_add.php
similarity index 100%
rename from user/modals/asset/asset_add.php
rename to agent/modals/asset/asset_add.php
diff --git a/user/modals/asset/asset_bulk_add_ticket.php b/agent/modals/asset/asset_bulk_add_ticket.php
similarity index 100%
rename from user/modals/asset/asset_bulk_add_ticket.php
rename to agent/modals/asset/asset_bulk_add_ticket.php
diff --git a/user/modals/asset/asset_bulk_assign_contact.php b/agent/modals/asset/asset_bulk_assign_contact.php
similarity index 100%
rename from user/modals/asset/asset_bulk_assign_contact.php
rename to agent/modals/asset/asset_bulk_assign_contact.php
diff --git a/user/modals/asset/asset_bulk_assign_location.php b/agent/modals/asset/asset_bulk_assign_location.php
similarity index 100%
rename from user/modals/asset/asset_bulk_assign_location.php
rename to agent/modals/asset/asset_bulk_assign_location.php
diff --git a/user/modals/asset/asset_bulk_assign_physical_location.php b/agent/modals/asset/asset_bulk_assign_physical_location.php
similarity index 100%
rename from user/modals/asset/asset_bulk_assign_physical_location.php
rename to agent/modals/asset/asset_bulk_assign_physical_location.php
diff --git a/user/modals/asset/asset_bulk_edit_status.php b/agent/modals/asset/asset_bulk_edit_status.php
similarity index 100%
rename from user/modals/asset/asset_bulk_edit_status.php
rename to agent/modals/asset/asset_bulk_edit_status.php
diff --git a/user/modals/asset/asset_bulk_transfer_client.php b/agent/modals/asset/asset_bulk_transfer_client.php
similarity index 100%
rename from user/modals/asset/asset_bulk_transfer_client.php
rename to agent/modals/asset/asset_bulk_transfer_client.php
diff --git a/user/modals/asset/asset_copy.php b/agent/modals/asset/asset_copy.php
similarity index 100%
rename from user/modals/asset/asset_copy.php
rename to agent/modals/asset/asset_copy.php
diff --git a/user/modals/asset/asset_details.php b/agent/modals/asset/asset_details.php
similarity index 100%
rename from user/modals/asset/asset_details.php
rename to agent/modals/asset/asset_details.php
diff --git a/user/modals/asset/asset_documents.php b/agent/modals/asset/asset_documents.php
similarity index 100%
rename from user/modals/asset/asset_documents.php
rename to agent/modals/asset/asset_documents.php
diff --git a/user/modals/asset/asset_edit.php b/agent/modals/asset/asset_edit.php
similarity index 100%
rename from user/modals/asset/asset_edit.php
rename to agent/modals/asset/asset_edit.php
diff --git a/user/modals/asset/asset_export.php b/agent/modals/asset/asset_export.php
similarity index 100%
rename from user/modals/asset/asset_export.php
rename to agent/modals/asset/asset_export.php
diff --git a/user/modals/asset/asset_import.php b/agent/modals/asset/asset_import.php
similarity index 100%
rename from user/modals/asset/asset_import.php
rename to agent/modals/asset/asset_import.php
diff --git a/user/modals/asset/asset_interface_add.php b/agent/modals/asset/asset_interface_add.php
similarity index 100%
rename from user/modals/asset/asset_interface_add.php
rename to agent/modals/asset/asset_interface_add.php
diff --git a/user/modals/asset/asset_interface_bulk_edit_network.php b/agent/modals/asset/asset_interface_bulk_edit_network.php
similarity index 100%
rename from user/modals/asset/asset_interface_bulk_edit_network.php
rename to agent/modals/asset/asset_interface_bulk_edit_network.php
diff --git a/user/modals/asset/asset_interface_bulk_edit_type.php b/agent/modals/asset/asset_interface_bulk_edit_type.php
similarity index 100%
rename from user/modals/asset/asset_interface_bulk_edit_type.php
rename to agent/modals/asset/asset_interface_bulk_edit_type.php
diff --git a/user/modals/asset/asset_interface_edit.php b/agent/modals/asset/asset_interface_edit.php
similarity index 100%
rename from user/modals/asset/asset_interface_edit.php
rename to agent/modals/asset/asset_interface_edit.php
diff --git a/user/modals/asset/asset_interface_export.php b/agent/modals/asset/asset_interface_export.php
similarity index 100%
rename from user/modals/asset/asset_interface_export.php
rename to agent/modals/asset/asset_interface_export.php
diff --git a/user/modals/asset/asset_interface_import.php b/agent/modals/asset/asset_interface_import.php
similarity index 100%
rename from user/modals/asset/asset_interface_import.php
rename to agent/modals/asset/asset_interface_import.php
diff --git a/user/modals/asset/asset_interface_multiple_add.php b/agent/modals/asset/asset_interface_multiple_add.php
similarity index 100%
rename from user/modals/asset/asset_interface_multiple_add.php
rename to agent/modals/asset/asset_interface_multiple_add.php
diff --git a/user/modals/asset/asset_link_credential.php b/agent/modals/asset/asset_link_credential.php
similarity index 100%
rename from user/modals/asset/asset_link_credential.php
rename to agent/modals/asset/asset_link_credential.php
diff --git a/user/modals/asset/asset_link_document.php b/agent/modals/asset/asset_link_document.php
similarity index 100%
rename from user/modals/asset/asset_link_document.php
rename to agent/modals/asset/asset_link_document.php
diff --git a/user/modals/asset/asset_link_file.php b/agent/modals/asset/asset_link_file.php
similarity index 100%
rename from user/modals/asset/asset_link_file.php
rename to agent/modals/asset/asset_link_file.php
diff --git a/user/modals/asset/asset_link_service.php b/agent/modals/asset/asset_link_service.php
similarity index 100%
rename from user/modals/asset/asset_link_service.php
rename to agent/modals/asset/asset_link_service.php
diff --git a/user/modals/asset/asset_link_software.php b/agent/modals/asset/asset_link_software.php
similarity index 100%
rename from user/modals/asset/asset_link_software.php
rename to agent/modals/asset/asset_link_software.php
diff --git a/user/modals/calendar/calendar_add.php b/agent/modals/calendar/calendar_add.php
similarity index 100%
rename from user/modals/calendar/calendar_add.php
rename to agent/modals/calendar/calendar_add.php
diff --git a/user/modals/calendar/calendar_edit.php b/agent/modals/calendar/calendar_edit.php
similarity index 100%
rename from user/modals/calendar/calendar_edit.php
rename to agent/modals/calendar/calendar_edit.php
diff --git a/user/modals/calendar/calendar_event_add.php b/agent/modals/calendar/calendar_event_add.php
similarity index 100%
rename from user/modals/calendar/calendar_event_add.php
rename to agent/modals/calendar/calendar_event_add.php
diff --git a/user/modals/calendar/calendar_event_edit.php b/agent/modals/calendar/calendar_event_edit.php
similarity index 100%
rename from user/modals/calendar/calendar_event_edit.php
rename to agent/modals/calendar/calendar_event_edit.php
diff --git a/user/modals/certificate/certificate_add.php b/agent/modals/certificate/certificate_add.php
similarity index 100%
rename from user/modals/certificate/certificate_add.php
rename to agent/modals/certificate/certificate_add.php
diff --git a/user/modals/certificate/certificate_edit.php b/agent/modals/certificate/certificate_edit.php
similarity index 100%
rename from user/modals/certificate/certificate_edit.php
rename to agent/modals/certificate/certificate_edit.php
diff --git a/user/modals/certificate/certificate_export.php b/agent/modals/certificate/certificate_export.php
similarity index 100%
rename from user/modals/certificate/certificate_export.php
rename to agent/modals/certificate/certificate_export.php
diff --git a/user/modals/client/client_add.php b/agent/modals/client/client_add.php
similarity index 100%
rename from user/modals/client/client_add.php
rename to agent/modals/client/client_add.php
diff --git a/user/modals/client/client_bulk_assign_tags.php b/agent/modals/client/client_bulk_assign_tags.php
similarity index 100%
rename from user/modals/client/client_bulk_assign_tags.php
rename to agent/modals/client/client_bulk_assign_tags.php
diff --git a/user/modals/client/client_bulk_edit_hourly_rate.php b/agent/modals/client/client_bulk_edit_hourly_rate.php
similarity index 100%
rename from user/modals/client/client_bulk_edit_hourly_rate.php
rename to agent/modals/client/client_bulk_edit_hourly_rate.php
diff --git a/user/modals/client/client_bulk_edit_industry.php b/agent/modals/client/client_bulk_edit_industry.php
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rename from user/modals/client/client_bulk_edit_industry.php
rename to agent/modals/client/client_bulk_edit_industry.php
diff --git a/user/modals/client/client_bulk_edit_referral.php b/agent/modals/client/client_bulk_edit_referral.php
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rename from user/modals/client/client_bulk_edit_referral.php
rename to agent/modals/client/client_bulk_edit_referral.php
diff --git a/user/modals/client/client_bulk_email.php b/agent/modals/client/client_bulk_email.php
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rename from user/modals/client/client_bulk_email.php
rename to agent/modals/client/client_bulk_email.php
diff --git a/user/modals/client/client_credit_add.php b/agent/modals/client/client_credit_add.php
similarity index 100%
rename from user/modals/client/client_credit_add.php
rename to agent/modals/client/client_credit_add.php
diff --git a/user/modals/client/client_delete.php b/agent/modals/client/client_delete.php
similarity index 100%
rename from user/modals/client/client_delete.php
rename to agent/modals/client/client_delete.php
diff --git a/user/modals/client/client_download_pdf.php b/agent/modals/client/client_download_pdf.php
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rename from user/modals/client/client_download_pdf.php
rename to agent/modals/client/client_download_pdf.php
diff --git a/user/modals/client/client_edit.php b/agent/modals/client/client_edit.php
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rename from user/modals/client/client_edit.php
rename to agent/modals/client/client_edit.php
diff --git a/user/modals/client/client_export.php b/agent/modals/client/client_export.php
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rename from user/modals/client/client_export.php
rename to agent/modals/client/client_export.php
diff --git a/user/modals/client/client_import.php b/agent/modals/client/client_import.php
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rename from user/modals/client/client_import.php
rename to agent/modals/client/client_import.php
diff --git a/user/modals/contact/contact_add.php b/agent/modals/contact/contact_add.php
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rename from user/modals/contact/contact_add.php
rename to agent/modals/contact/contact_add.php
diff --git a/user/modals/contact/contact_archive.php b/agent/modals/contact/contact_archive.php
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rename from user/modals/contact/contact_archive.php
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diff --git a/user/modals/contact/contact_bulk_assign_location.php b/agent/modals/contact/contact_bulk_assign_location.php
similarity index 100%
rename from user/modals/contact/contact_bulk_assign_location.php
rename to agent/modals/contact/contact_bulk_assign_location.php
diff --git a/user/modals/contact/contact_bulk_assign_tags.php b/agent/modals/contact/contact_bulk_assign_tags.php
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rename from user/modals/contact/contact_bulk_assign_tags.php
rename to agent/modals/contact/contact_bulk_assign_tags.php
diff --git a/user/modals/contact/contact_bulk_edit_department.php b/agent/modals/contact/contact_bulk_edit_department.php
similarity index 100%
rename from user/modals/contact/contact_bulk_edit_department.php
rename to agent/modals/contact/contact_bulk_edit_department.php
diff --git a/user/modals/contact/contact_bulk_edit_phone.php b/agent/modals/contact/contact_bulk_edit_phone.php
similarity index 100%
rename from user/modals/contact/contact_bulk_edit_phone.php
rename to agent/modals/contact/contact_bulk_edit_phone.php
diff --git a/user/modals/contact/contact_bulk_edit_role.php b/agent/modals/contact/contact_bulk_edit_role.php
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rename from user/modals/contact/contact_bulk_edit_role.php
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diff --git a/user/modals/contact/contact_bulk_email.php b/agent/modals/contact/contact_bulk_email.php
similarity index 100%
rename from user/modals/contact/contact_bulk_email.php
rename to agent/modals/contact/contact_bulk_email.php
diff --git a/user/modals/contact/contact_details.php b/agent/modals/contact/contact_details.php
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rename from user/modals/contact/contact_details.php
rename to agent/modals/contact/contact_details.php
diff --git a/user/modals/contact/contact_edit.php b/agent/modals/contact/contact_edit.php
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rename from user/modals/contact/contact_edit.php
rename to agent/modals/contact/contact_edit.php
diff --git a/user/modals/contact/contact_export.php b/agent/modals/contact/contact_export.php
similarity index 100%
rename from user/modals/contact/contact_export.php
rename to agent/modals/contact/contact_export.php
diff --git a/user/modals/contact/contact_import.php b/agent/modals/contact/contact_import.php
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rename from user/modals/contact/contact_import.php
rename to agent/modals/contact/contact_import.php
diff --git a/user/modals/contact/contact_invite.php b/agent/modals/contact/contact_invite.php
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rename from user/modals/contact/contact_invite.php
rename to agent/modals/contact/contact_invite.php
diff --git a/user/modals/contact/contact_link_asset.php b/agent/modals/contact/contact_link_asset.php
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rename from user/modals/contact/contact_link_asset.php
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diff --git a/user/modals/contact/contact_link_credential.php b/agent/modals/contact/contact_link_credential.php
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rename from user/modals/contact/contact_link_credential.php
rename to agent/modals/contact/contact_link_credential.php
diff --git a/user/modals/contact/contact_link_document.php b/agent/modals/contact/contact_link_document.php
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rename from user/modals/contact/contact_link_document.php
rename to agent/modals/contact/contact_link_document.php
diff --git a/user/modals/contact/contact_link_file.php b/agent/modals/contact/contact_link_file.php
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rename from user/modals/contact/contact_link_file.php
rename to agent/modals/contact/contact_link_file.php
diff --git a/user/modals/contact/contact_link_service.php b/agent/modals/contact/contact_link_service.php
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rename from user/modals/contact/contact_link_service.php
rename to agent/modals/contact/contact_link_service.php
diff --git a/user/modals/contact/contact_link_software.php b/agent/modals/contact/contact_link_software.php
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rename from user/modals/contact/contact_link_software.php
rename to agent/modals/contact/contact_link_software.php
diff --git a/user/modals/contact/contact_note_add.php b/agent/modals/contact/contact_note_add.php
similarity index 100%
rename from user/modals/contact/contact_note_add.php
rename to agent/modals/contact/contact_note_add.php
diff --git a/user/modals/credential/credential_add.php b/agent/modals/credential/credential_add.php
similarity index 100%
rename from user/modals/credential/credential_add.php
rename to agent/modals/credential/credential_add.php
diff --git a/user/modals/credential/credential_bulk_assign_tags.php b/agent/modals/credential/credential_bulk_assign_tags.php
similarity index 100%
rename from user/modals/credential/credential_bulk_assign_tags.php
rename to agent/modals/credential/credential_bulk_assign_tags.php
diff --git a/user/modals/credential/credential_edit.php b/agent/modals/credential/credential_edit.php
similarity index 100%
rename from user/modals/credential/credential_edit.php
rename to agent/modals/credential/credential_edit.php
diff --git a/user/modals/credential/credential_export.php b/agent/modals/credential/credential_export.php
similarity index 100%
rename from user/modals/credential/credential_export.php
rename to agent/modals/credential/credential_export.php
diff --git a/user/modals/credential/credential_import.php b/agent/modals/credential/credential_import.php
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rename from user/modals/credential/credential_import.php
rename to agent/modals/credential/credential_import.php
diff --git a/user/modals/credential/credential_view.php b/agent/modals/credential/credential_view.php
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rename from user/modals/credential/credential_view.php
rename to agent/modals/credential/credential_view.php
diff --git a/user/modals/document/document_add.php b/agent/modals/document/document_add.php
similarity index 100%
rename from user/modals/document/document_add.php
rename to agent/modals/document/document_add.php
diff --git a/user/modals/document/document_add_file_relation.php b/agent/modals/document/document_add_file_relation.php
similarity index 100%
rename from user/modals/document/document_add_file_relation.php
rename to agent/modals/document/document_add_file_relation.php
diff --git a/user/modals/document/document_add_from_template.php b/agent/modals/document/document_add_from_template.php
similarity index 100%
rename from user/modals/document/document_add_from_template.php
rename to agent/modals/document/document_add_from_template.php
diff --git a/user/modals/document/document_bulk_move.php b/agent/modals/document/document_bulk_move.php
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rename from user/modals/document/document_bulk_move.php
rename to agent/modals/document/document_bulk_move.php
diff --git a/user/modals/document/document_edit.php b/agent/modals/document/document_edit.php
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rename from user/modals/document/document_edit.php
rename to agent/modals/document/document_edit.php
diff --git a/user/modals/document/document_edit_visibility.php b/agent/modals/document/document_edit_visibility.php
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rename from user/modals/document/document_edit_visibility.php
rename to agent/modals/document/document_edit_visibility.php
diff --git a/user/modals/document/document_link_asset.php b/agent/modals/document/document_link_asset.php
similarity index 100%
rename from user/modals/document/document_link_asset.php
rename to agent/modals/document/document_link_asset.php
diff --git a/user/modals/document/document_link_contact.php b/agent/modals/document/document_link_contact.php
similarity index 100%
rename from user/modals/document/document_link_contact.php
rename to agent/modals/document/document_link_contact.php
diff --git a/user/modals/document/document_link_file.php b/agent/modals/document/document_link_file.php
similarity index 100%
rename from user/modals/document/document_link_file.php
rename to agent/modals/document/document_link_file.php
diff --git a/user/modals/document/document_link_software.php b/agent/modals/document/document_link_software.php
similarity index 100%
rename from user/modals/document/document_link_software.php
rename to agent/modals/document/document_link_software.php
diff --git a/user/modals/document/document_link_vendor.php b/agent/modals/document/document_link_vendor.php
similarity index 100%
rename from user/modals/document/document_link_vendor.php
rename to agent/modals/document/document_link_vendor.php
diff --git a/user/modals/document/document_move.php b/agent/modals/document/document_move.php
similarity index 100%
rename from user/modals/document/document_move.php
rename to agent/modals/document/document_move.php
diff --git a/user/modals/document/document_rename.php b/agent/modals/document/document_rename.php
similarity index 100%
rename from user/modals/document/document_rename.php
rename to agent/modals/document/document_rename.php
diff --git a/user/modals/document/document_version_view.php b/agent/modals/document/document_version_view.php
similarity index 100%
rename from user/modals/document/document_version_view.php
rename to agent/modals/document/document_version_view.php
diff --git a/user/modals/document/document_view.php b/agent/modals/document/document_view.php
similarity index 100%
rename from user/modals/document/document_view.php
rename to agent/modals/document/document_view.php
diff --git a/user/modals/domain/domain_add.php b/agent/modals/domain/domain_add.php
similarity index 100%
rename from user/modals/domain/domain_add.php
rename to agent/modals/domain/domain_add.php
diff --git a/user/modals/domain/domain_edit.php b/agent/modals/domain/domain_edit.php
similarity index 100%
rename from user/modals/domain/domain_edit.php
rename to agent/modals/domain/domain_edit.php
diff --git a/user/modals/domain/domain_export.php b/agent/modals/domain/domain_export.php
similarity index 100%
rename from user/modals/domain/domain_export.php
rename to agent/modals/domain/domain_export.php
diff --git a/user/modals/expense/expense_add.php b/agent/modals/expense/expense_add.php
similarity index 100%
rename from user/modals/expense/expense_add.php
rename to agent/modals/expense/expense_add.php
diff --git a/user/modals/expense/expense_bulk_edit_account.php b/agent/modals/expense/expense_bulk_edit_account.php
similarity index 100%
rename from user/modals/expense/expense_bulk_edit_account.php
rename to agent/modals/expense/expense_bulk_edit_account.php
diff --git a/user/modals/expense/expense_bulk_edit_category.php b/agent/modals/expense/expense_bulk_edit_category.php
similarity index 100%
rename from user/modals/expense/expense_bulk_edit_category.php
rename to agent/modals/expense/expense_bulk_edit_category.php
diff --git a/user/modals/expense/expense_bulk_edit_client.php b/agent/modals/expense/expense_bulk_edit_client.php
similarity index 100%
rename from user/modals/expense/expense_bulk_edit_client.php
rename to agent/modals/expense/expense_bulk_edit_client.php
diff --git a/user/modals/expense/expense_copy.php b/agent/modals/expense/expense_copy.php
similarity index 100%
rename from user/modals/expense/expense_copy.php
rename to agent/modals/expense/expense_copy.php
diff --git a/user/modals/expense/expense_edit.php b/agent/modals/expense/expense_edit.php
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rename from user/modals/expense/expense_edit.php
rename to agent/modals/expense/expense_edit.php
diff --git a/user/modals/expense/expense_export.php b/agent/modals/expense/expense_export.php
similarity index 100%
rename from user/modals/expense/expense_export.php
rename to agent/modals/expense/expense_export.php
diff --git a/user/modals/expense/expense_refund.php b/agent/modals/expense/expense_refund.php
similarity index 100%
rename from user/modals/expense/expense_refund.php
rename to agent/modals/expense/expense_refund.php
diff --git a/user/modals/file/file_bulk_move.php b/agent/modals/file/file_bulk_move.php
similarity index 100%
rename from user/modals/file/file_bulk_move.php
rename to agent/modals/file/file_bulk_move.php
diff --git a/user/modals/file/file_delete.php b/agent/modals/file/file_delete.php
similarity index 100%
rename from user/modals/file/file_delete.php
rename to agent/modals/file/file_delete.php
diff --git a/user/modals/file/file_link_asset.php b/agent/modals/file/file_link_asset.php
similarity index 100%
rename from user/modals/file/file_link_asset.php
rename to agent/modals/file/file_link_asset.php
diff --git a/user/modals/file/file_move.php b/agent/modals/file/file_move.php
similarity index 100%
rename from user/modals/file/file_move.php
rename to agent/modals/file/file_move.php
diff --git a/user/modals/file/file_rename.php b/agent/modals/file/file_rename.php
similarity index 100%
rename from user/modals/file/file_rename.php
rename to agent/modals/file/file_rename.php
diff --git a/user/modals/file/file_upload.php b/agent/modals/file/file_upload.php
similarity index 100%
rename from user/modals/file/file_upload.php
rename to agent/modals/file/file_upload.php
diff --git a/user/modals/file/file_view.php b/agent/modals/file/file_view.php
similarity index 100%
rename from user/modals/file/file_view.php
rename to agent/modals/file/file_view.php
diff --git a/user/modals/folder/folder_add.php b/agent/modals/folder/folder_add.php
similarity index 100%
rename from user/modals/folder/folder_add.php
rename to agent/modals/folder/folder_add.php
diff --git a/user/modals/folder/folder_rename.php b/agent/modals/folder/folder_rename.php
similarity index 100%
rename from user/modals/folder/folder_rename.php
rename to agent/modals/folder/folder_rename.php
diff --git a/user/modals/invoice/invoice_add.php b/agent/modals/invoice/invoice_add.php
similarity index 100%
rename from user/modals/invoice/invoice_add.php
rename to agent/modals/invoice/invoice_add.php
diff --git a/user/modals/invoice/invoice_add_ticket.php b/agent/modals/invoice/invoice_add_ticket.php
similarity index 100%
rename from user/modals/invoice/invoice_add_ticket.php
rename to agent/modals/invoice/invoice_add_ticket.php
diff --git a/user/modals/invoice/invoice_apply_credit.php b/agent/modals/invoice/invoice_apply_credit.php
similarity index 100%
rename from user/modals/invoice/invoice_apply_credit.php
rename to agent/modals/invoice/invoice_apply_credit.php
diff --git a/user/modals/invoice/invoice_bulk_edit_category.php b/agent/modals/invoice/invoice_bulk_edit_category.php
similarity index 100%
rename from user/modals/invoice/invoice_bulk_edit_category.php
rename to agent/modals/invoice/invoice_bulk_edit_category.php
diff --git a/user/modals/invoice/invoice_copy.php b/agent/modals/invoice/invoice_copy.php
similarity index 100%
rename from user/modals/invoice/invoice_copy.php
rename to agent/modals/invoice/invoice_copy.php
diff --git a/user/modals/invoice/invoice_edit.php b/agent/modals/invoice/invoice_edit.php
similarity index 100%
rename from user/modals/invoice/invoice_edit.php
rename to agent/modals/invoice/invoice_edit.php
diff --git a/user/modals/invoice/invoice_export.php b/agent/modals/invoice/invoice_export.php
similarity index 100%
rename from user/modals/invoice/invoice_export.php
rename to agent/modals/invoice/invoice_export.php
diff --git a/user/modals/invoice/invoice_note.php b/agent/modals/invoice/invoice_note.php
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rename from user/modals/invoice/invoice_note.php
rename to agent/modals/invoice/invoice_note.php
diff --git a/user/modals/invoice/invoice_pay.php b/agent/modals/invoice/invoice_pay.php
similarity index 100%
rename from user/modals/invoice/invoice_pay.php
rename to agent/modals/invoice/invoice_pay.php
diff --git a/user/modals/invoice/invoice_payment_add_bulk.php b/agent/modals/invoice/invoice_payment_add_bulk.php
similarity index 100%
rename from user/modals/invoice/invoice_payment_add_bulk.php
rename to agent/modals/invoice/invoice_payment_add_bulk.php
diff --git a/user/modals/invoice/invoice_recurring_add.php b/agent/modals/invoice/invoice_recurring_add.php
similarity index 100%
rename from user/modals/invoice/invoice_recurring_add.php
rename to agent/modals/invoice/invoice_recurring_add.php
diff --git a/user/modals/invoice/invoice_saved_method_pay.php b/agent/modals/invoice/invoice_saved_method_pay.php
similarity index 100%
rename from user/modals/invoice/invoice_saved_method_pay.php
rename to agent/modals/invoice/invoice_saved_method_pay.php
diff --git a/user/modals/invoice/item_edit.php b/agent/modals/invoice/item_edit.php
similarity index 100%
rename from user/modals/invoice/item_edit.php
rename to agent/modals/invoice/item_edit.php
diff --git a/user/modals/location/location_add.php b/agent/modals/location/location_add.php
similarity index 100%
rename from user/modals/location/location_add.php
rename to agent/modals/location/location_add.php
diff --git a/user/modals/location/location_bulk_assign_tags.php b/agent/modals/location/location_bulk_assign_tags.php
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rename from user/modals/location/location_bulk_assign_tags.php
rename to agent/modals/location/location_bulk_assign_tags.php
diff --git a/user/modals/location/location_edit.php b/agent/modals/location/location_edit.php
similarity index 100%
rename from user/modals/location/location_edit.php
rename to agent/modals/location/location_edit.php
diff --git a/user/modals/location/location_export.php b/agent/modals/location/location_export.php
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rename from user/modals/location/location_export.php
rename to agent/modals/location/location_export.php
diff --git a/user/modals/location/location_import.php b/agent/modals/location/location_import.php
similarity index 100%
rename from user/modals/location/location_import.php
rename to agent/modals/location/location_import.php
diff --git a/user/modals/network/network_add.php b/agent/modals/network/network_add.php
similarity index 100%
rename from user/modals/network/network_add.php
rename to agent/modals/network/network_add.php
diff --git a/user/modals/network/network_edit.php b/agent/modals/network/network_edit.php
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rename from user/modals/network/network_edit.php
rename to agent/modals/network/network_edit.php
diff --git a/user/modals/network/network_export.php b/agent/modals/network/network_export.php
similarity index 100%
rename from user/modals/network/network_export.php
rename to agent/modals/network/network_export.php
diff --git a/user/modals/payment/payment_export.php b/agent/modals/payment/payment_export.php
similarity index 100%
rename from user/modals/payment/payment_export.php
rename to agent/modals/payment/payment_export.php
diff --git a/user/modals/product/product_add.php b/agent/modals/product/product_add.php
similarity index 100%
rename from user/modals/product/product_add.php
rename to agent/modals/product/product_add.php
diff --git a/user/modals/product/product_bulk_edit_category.php b/agent/modals/product/product_bulk_edit_category.php
similarity index 100%
rename from user/modals/product/product_bulk_edit_category.php
rename to agent/modals/product/product_bulk_edit_category.php
diff --git a/user/modals/product/product_edit.php b/agent/modals/product/product_edit.php
similarity index 100%
rename from user/modals/product/product_edit.php
rename to agent/modals/product/product_edit.php
diff --git a/user/modals/product/product_export.php b/agent/modals/product/product_export.php
similarity index 100%
rename from user/modals/product/product_export.php
rename to agent/modals/product/product_export.php
diff --git a/user/modals/product/product_stock_add.php b/agent/modals/product/product_stock_add.php
similarity index 100%
rename from user/modals/product/product_stock_add.php
rename to agent/modals/product/product_stock_add.php
diff --git a/user/modals/project/project_add.php b/agent/modals/project/project_add.php
similarity index 100%
rename from user/modals/project/project_add.php
rename to agent/modals/project/project_add.php
diff --git a/user/modals/project/project_edit.php b/agent/modals/project/project_edit.php
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rename from user/modals/project/project_edit.php
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rename from user/modals/quote/quote_to_invoice.php
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diff --git a/user/modals/recurring_ticket/recurring_ticket_add.php b/agent/modals/recurring_ticket/recurring_ticket_add.php
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diff --git a/user/modals/software/software_add.php b/agent/modals/software/software_add.php
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rename from user/modals/software/software_export.php
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rename from user/modals/ticket/ticket_add.php
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diff --git a/user/modals/ticket/ticket_billable.php b/agent/modals/ticket/ticket_billable.php
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rename from user/modals/ticket/ticket_billable.php
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diff --git a/user/modals/ticket/ticket_bulk_add_project.php b/agent/modals/ticket/ticket_bulk_add_project.php
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rename from user/modals/ticket/ticket_bulk_add_project.php
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diff --git a/user/modals/ticket/ticket_bulk_assign.php b/agent/modals/ticket/ticket_bulk_assign.php
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diff --git a/user/modals/ticket/ticket_bulk_edit_category.php b/agent/modals/ticket/ticket_bulk_edit_category.php
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diff --git a/user/modals/ticket/ticket_bulk_merge.php b/agent/modals/ticket/ticket_bulk_merge.php
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diff --git a/user/modals/ticket/ticket_bulk_reply.php b/agent/modals/ticket/ticket_bulk_reply.php
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diff --git a/user/modals/ticket/ticket_bulk_resolve.php b/agent/modals/ticket/ticket_bulk_resolve.php
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diff --git a/user/modals/ticket/ticket_change_client.php b/agent/modals/ticket/ticket_change_client.php
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diff --git a/user/modals/ticket/ticket_contact.php b/agent/modals/ticket/ticket_contact.php
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rename from user/modals/ticket/ticket_contact.php
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diff --git a/user/modals/ticket/ticket_edit.php b/agent/modals/ticket/ticket_edit.php
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rename from user/modals/ticket/ticket_edit.php
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diff --git a/user/modals/ticket/ticket_edit_asset.php b/agent/modals/ticket/ticket_edit_asset.php
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diff --git a/user/modals/ticket/ticket_edit_schedule.php b/agent/modals/ticket/ticket_edit_schedule.php
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diff --git a/user/modals/ticket/ticket_edit_vendor.php b/agent/modals/ticket/ticket_edit_vendor.php
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diff --git a/user/modals/ticket/ticket_export.php b/agent/modals/ticket/ticket_export.php
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rename from user/modals/ticket/ticket_export.php
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diff --git a/user/modals/ticket/ticket_invoice_add.php b/agent/modals/ticket/ticket_invoice_add.php
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rename from user/modals/ticket/ticket_invoice_add.php
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diff --git a/user/modals/ticket/ticket_merge.php b/agent/modals/ticket/ticket_merge.php
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rename from user/modals/ticket/ticket_merge.php
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diff --git a/user/modals/ticket/ticket_priority.php b/agent/modals/ticket/ticket_priority.php
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diff --git a/user/modals/ticket/ticket_reply_edit.php b/agent/modals/ticket/ticket_reply_edit.php
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rename from user/modals/ticket/ticket_reply_edit.php
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diff --git a/user/modals/ticket/ticket_reply_redact.php b/agent/modals/ticket/ticket_reply_redact.php
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diff --git a/user/modals/top_nav_tickets_modal.php b/agent/modals/top_nav_tickets_modal.php
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rename from user/modals/top_nav_tickets_modal.php
rename to agent/modals/top_nav_tickets_modal.php
diff --git a/user/modals/transfer/transfer_add.php b/agent/modals/transfer/transfer_add.php
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rename from user/modals/transfer/transfer_edit.php
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diff --git a/user/modals/trip/trip_add.php b/agent/modals/trip/trip_add.php
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rename from user/modals/trip/trip_add.php
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diff --git a/user/modals/trip/trip_copy.php b/agent/modals/trip/trip_copy.php
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rename from user/modals/trip/trip_edit.php
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rename from user/modals/trip/trip_export.php
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diff --git a/user/modals/user_mfa_modal.php b/agent/modals/user_mfa_modal.php
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rename from user/modals/user_mfa_modal.php
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diff --git a/user/modals/vendor/vendor_add.php b/agent/modals/vendor/vendor_add.php
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diff --git a/user/networks.php b/agent/networks.php
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diff --git a/user/post/certificate.php b/agent/post/certificate.php
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diff --git a/user/post/certificate_model.php b/agent/post/certificate_model.php
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diff --git a/user/post/document.php b/agent/post/document.php
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diff --git a/user/post/document_model.php b/agent/post/document_model.php
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diff --git a/user/post/domain.php b/agent/post/domain.php
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diff --git a/user/post/event_model.php b/agent/post/event_model.php
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similarity index 100%
rename from user/post/quote_model.php
rename to agent/post/quote_model.php
diff --git a/user/post/rack.php b/agent/post/rack.php
similarity index 100%
rename from user/post/rack.php
rename to agent/post/rack.php
diff --git a/user/post/recurring_invoice.php b/agent/post/recurring_invoice.php
similarity index 100%
rename from user/post/recurring_invoice.php
rename to agent/post/recurring_invoice.php
diff --git a/user/post/revenue.php b/agent/post/revenue.php
similarity index 100%
rename from user/post/revenue.php
rename to agent/post/revenue.php
diff --git a/user/post/service.php b/agent/post/service.php
similarity index 100%
rename from user/post/service.php
rename to agent/post/service.php
diff --git a/user/post/software.php b/agent/post/software.php
similarity index 100%
rename from user/post/software.php
rename to agent/post/software.php
diff --git a/user/post/tag.php b/agent/post/tag.php
similarity index 100%
rename from user/post/tag.php
rename to agent/post/tag.php
diff --git a/user/post/tag_model.php b/agent/post/tag_model.php
similarity index 100%
rename from user/post/tag_model.php
rename to agent/post/tag_model.php
diff --git a/user/post/task.php b/agent/post/task.php
similarity index 100%
rename from user/post/task.php
rename to agent/post/task.php
diff --git a/user/post/ticket.php b/agent/post/ticket.php
similarity index 99%
rename from user/post/ticket.php
rename to agent/post/ticket.php
index da7bacba..81684fd7 100644
--- a/user/post/ticket.php
+++ b/agent/post/ticket.php
@@ -695,7 +695,7 @@ if (isset($_POST['assign_ticket'])) {
             $company_name = sanitizeInput($session_company_name);
 
             $subject = "$config_app_name - Ticket $ticket_prefix$ticket_number assigned to you - $ticket_subject";
-            $body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Client: $client_name<br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject<br><br>https://$config_base_url/user/ticket.php?ticket_id=$ticket_id <br><br>Thanks, <br>$session_name<br>$company_name";
+            $body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Client: $client_name<br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject<br><br>https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id <br><br>Thanks, <br>$session_name<br>$company_name";
 
             // Email Ticket Agent
             // Queue Mail
@@ -2697,7 +2697,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
             'recipient' => $user_email,
             'recipient_name' => $user_name,
             'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
-            'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/user/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/user/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
+            'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
             'cal_str' => $cal_str
         ];
 
@@ -2849,7 +2849,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
             'recipient' => $user_email,
             'recipient_name' => $user_name,
             'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
-            'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/user/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/user/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
+            'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
             'cal_str' => $cal_str
         ];
 
diff --git a/user/post/ticket_recurring_model.php b/agent/post/ticket_recurring_model.php
similarity index 100%
rename from user/post/ticket_recurring_model.php
rename to agent/post/ticket_recurring_model.php
diff --git a/user/post/transfer.php b/agent/post/transfer.php
similarity index 100%
rename from user/post/transfer.php
rename to agent/post/transfer.php
diff --git a/user/post/transfer_model.php b/agent/post/transfer_model.php
similarity index 100%
rename from user/post/transfer_model.php
rename to agent/post/transfer_model.php
diff --git a/user/post/trip.php b/agent/post/trip.php
similarity index 100%
rename from user/post/trip.php
rename to agent/post/trip.php
diff --git a/user/post/trip_model.php b/agent/post/trip_model.php
similarity index 100%
rename from user/post/trip_model.php
rename to agent/post/trip_model.php
diff --git a/user/post/vendor.php b/agent/post/vendor.php
similarity index 100%
rename from user/post/vendor.php
rename to agent/post/vendor.php
diff --git a/user/post/vendor_contact.php b/agent/post/vendor_contact.php
similarity index 100%
rename from user/post/vendor_contact.php
rename to agent/post/vendor_contact.php
diff --git a/user/post/vendor_contact_model.php b/agent/post/vendor_contact_model.php
similarity index 100%
rename from user/post/vendor_contact_model.php
rename to agent/post/vendor_contact_model.php
diff --git a/user/post/vendor_model.php b/agent/post/vendor_model.php
similarity index 100%
rename from user/post/vendor_model.php
rename to agent/post/vendor_model.php
diff --git a/user/products.php b/agent/products.php
similarity index 100%
rename from user/products.php
rename to agent/products.php
diff --git a/user/project_details.php b/agent/project_details.php
similarity index 100%
rename from user/project_details.php
rename to agent/project_details.php
diff --git a/user/projects.php b/agent/projects.php
similarity index 100%
rename from user/projects.php
rename to agent/projects.php
diff --git a/user/quote.php b/agent/quote.php
similarity index 100%
rename from user/quote.php
rename to agent/quote.php
diff --git a/user/quotes.php b/agent/quotes.php
similarity index 100%
rename from user/quotes.php
rename to agent/quotes.php
diff --git a/user/racks.php b/agent/racks.php
similarity index 100%
rename from user/racks.php
rename to agent/racks.php
diff --git a/user/recurring_expenses.php b/agent/recurring_expenses.php
similarity index 100%
rename from user/recurring_expenses.php
rename to agent/recurring_expenses.php
diff --git a/user/recurring_invoice.php b/agent/recurring_invoice.php
similarity index 100%
rename from user/recurring_invoice.php
rename to agent/recurring_invoice.php
diff --git a/user/recurring_invoices.php b/agent/recurring_invoices.php
similarity index 100%
rename from user/recurring_invoices.php
rename to agent/recurring_invoices.php
diff --git a/user/recurring_tickets.php b/agent/recurring_tickets.php
similarity index 100%
rename from user/recurring_tickets.php
rename to agent/recurring_tickets.php
diff --git a/user/reports/budget.php b/agent/reports/budget.php
similarity index 100%
rename from user/reports/budget.php
rename to agent/reports/budget.php
diff --git a/user/reports/clients_with_balance.php b/agent/reports/clients_with_balance.php
similarity index 95%
rename from user/reports/clients_with_balance.php
rename to agent/reports/clients_with_balance.php
index ce3f8fc1..29ac13f8 100644
--- a/user/reports/clients_with_balance.php
+++ b/agent/reports/clients_with_balance.php
@@ -67,7 +67,7 @@ enforceUserPermission('module_financial');
                     ?>
 
                     <tr>
-                        <td><a href="../../user/invoices.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></td>
+                        <td><a href="../../agent/invoices.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></td>
                         <td class="text-right"><?php echo numfmt_format_currency($currency_format, $balance, $session_company_currency); ?></td>
                     </tr>
                     <?php
diff --git a/user/reports/credential_rotation.php b/agent/reports/credential_rotation.php
similarity index 100%
rename from user/reports/credential_rotation.php
rename to agent/reports/credential_rotation.php
diff --git a/user/reports/expense_by_vendor.php b/agent/reports/expense_by_vendor.php
similarity index 100%
rename from user/reports/expense_by_vendor.php
rename to agent/reports/expense_by_vendor.php
diff --git a/user/reports/expense_summary.php b/agent/reports/expense_summary.php
similarity index 100%
rename from user/reports/expense_summary.php
rename to agent/reports/expense_summary.php
diff --git a/user/reports/includes/inc_all_reports.php b/agent/reports/includes/inc_all_reports.php
similarity index 100%
rename from user/reports/includes/inc_all_reports.php
rename to agent/reports/includes/inc_all_reports.php
diff --git a/user/reports/includes/reports_side_nav.php b/agent/reports/includes/reports_side_nav.php
similarity index 98%
rename from user/reports/includes/reports_side_nav.php
rename to agent/reports/includes/reports_side_nav.php
index 02697654..cf512215 100644
--- a/user/reports/includes/reports_side_nav.php
+++ b/agent/reports/includes/reports_side_nav.php
@@ -1,7 +1,7 @@
 <!-- Main Sidebar Container -->
 <aside class="main-sidebar sidebar-dark-primary d-print-none">
 
-    <a class="pb-1 mt-1 brand-link" href="../../user/<?php echo $config_start_page ?>">
+    <a class="pb-1 mt-1 brand-link" href="../../agent/<?php echo $config_start_page ?>">
         <p class="h5"><i class="nav-icon fas fa-arrow-left ml-3 mr-2"></i>
             <span class="brand-text ">Back | <strong>Reports</strong>
         </p>
diff --git a/user/reports/income_by_client.php b/agent/reports/income_by_client.php
similarity index 95%
rename from user/reports/income_by_client.php
rename to agent/reports/income_by_client.php
index a39016bf..4f8f886e 100644
--- a/user/reports/income_by_client.php
+++ b/agent/reports/income_by_client.php
@@ -77,7 +77,7 @@ $sql_payment_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(payment_date) A
                     ?>
 
                     <tr>
-                        <td><a href="../../user/client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></td>
+                        <td><a href="../../agent/client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></td>
                         <td class="text-right"><?php echo numfmt_format_currency($currency_format, $amount_paid, $session_company_currency); ?></td>
                     </tr>
                     <?php
diff --git a/user/reports/income_summary.php b/agent/reports/income_summary.php
similarity index 100%
rename from user/reports/income_summary.php
rename to agent/reports/income_summary.php
diff --git a/user/reports/index.php b/agent/reports/index.php
similarity index 100%
rename from user/reports/index.php
rename to agent/reports/index.php
diff --git a/user/reports/profit_loss.php b/agent/reports/profit_loss.php
similarity index 100%
rename from user/reports/profit_loss.php
rename to agent/reports/profit_loss.php
diff --git a/user/reports/recurring_by_client.php b/agent/reports/recurring_by_client.php
similarity index 94%
rename from user/reports/recurring_by_client.php
rename to agent/reports/recurring_by_client.php
index ccc56308..9a8813b0 100644
--- a/user/reports/recurring_by_client.php
+++ b/agent/reports/recurring_by_client.php
@@ -46,7 +46,7 @@ $sql = mysqli_query($mysqli, "
 
 
                     <tr>
-                        <td><a href="../../user/client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></td>
+                        <td><a href="../../agent/client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a></td>
                         <td class="text-right"><?php echo numfmt_format_currency($currency_format, $recurring_monthly_total, $session_company_currency); ?></td>
                     </tr>
                     <?php
diff --git a/user/reports/tax_summary.php b/agent/reports/tax_summary.php
similarity index 100%
rename from user/reports/tax_summary.php
rename to agent/reports/tax_summary.php
diff --git a/user/reports/ticket_by_client.php b/agent/reports/ticket_by_client.php
similarity index 100%
rename from user/reports/ticket_by_client.php
rename to agent/reports/ticket_by_client.php
diff --git a/user/reports/ticket_summary.php b/agent/reports/ticket_summary.php
similarity index 100%
rename from user/reports/ticket_summary.php
rename to agent/reports/ticket_summary.php
diff --git a/user/reports/tickets_unbilled.php b/agent/reports/tickets_unbilled.php
similarity index 97%
rename from user/reports/tickets_unbilled.php
rename to agent/reports/tickets_unbilled.php
index 3f918ea1..b5514887 100644
--- a/user/reports/tickets_unbilled.php
+++ b/agent/reports/tickets_unbilled.php
@@ -152,7 +152,7 @@ $rows = 0;
 
                             <tr>
                                 <td>
-                                    <a href="../../user/tickets.php?client_id=<?php echo $client_id; ?>&billable=1&unbilled"><?php echo $client_name; ?></a>
+                                    <a href="../../agent/tickets.php?client_id=<?php echo $client_id; ?>&billable=1&unbilled"><?php echo $client_name; ?></a>
                                 </td>
                                 <td class="text-right"><?php echo $ticket_raised_count; ?></td>
                                 <td class="text-right"><?php echo $ticket_closed_count; ?></td>
diff --git a/user/reports/time_by_tech.php b/agent/reports/time_by_tech.php
similarity index 100%
rename from user/reports/time_by_tech.php
rename to agent/reports/time_by_tech.php
diff --git a/user/revenues.php b/agent/revenues.php
similarity index 100%
rename from user/revenues.php
rename to agent/revenues.php
diff --git a/user/services.php b/agent/services.php
similarity index 100%
rename from user/services.php
rename to agent/services.php
diff --git a/user/software.php b/agent/software.php
similarity index 100%
rename from user/software.php
rename to agent/software.php
diff --git a/user/ticket.php b/agent/ticket.php
similarity index 100%
rename from user/ticket.php
rename to agent/ticket.php
diff --git a/user/ticket_kanban.php b/agent/ticket_kanban.php
similarity index 100%
rename from user/ticket_kanban.php
rename to agent/ticket_kanban.php
diff --git a/user/ticket_list.php b/agent/ticket_list.php
similarity index 100%
rename from user/ticket_list.php
rename to agent/ticket_list.php
diff --git a/user/tickets.php b/agent/tickets.php
similarity index 100%
rename from user/tickets.php
rename to agent/tickets.php
diff --git a/user/transfers.php b/agent/transfers.php
similarity index 100%
rename from user/transfers.php
rename to agent/transfers.php
diff --git a/user/trips.php b/agent/trips.php
similarity index 100%
rename from user/trips.php
rename to agent/trips.php
diff --git a/user/user_activity.php b/agent/user_activity.php
similarity index 100%
rename from user/user_activity.php
rename to agent/user_activity.php
diff --git a/user/user_details.php b/agent/user_details.php
similarity index 100%
rename from user/user_details.php
rename to agent/user_details.php
diff --git a/user/user_preferences.php b/agent/user_preferences.php
similarity index 100%
rename from user/user_preferences.php
rename to agent/user_preferences.php
diff --git a/user/user_security.php b/agent/user_security.php
similarity index 100%
rename from user/user_security.php
rename to agent/user_security.php
diff --git a/user/vendor_details.php b/agent/vendor_details.php
similarity index 100%
rename from user/vendor_details.php
rename to agent/vendor_details.php
diff --git a/user/vendors.php b/agent/vendors.php
similarity index 100%
rename from user/vendors.php
rename to agent/vendors.php
diff --git a/cron/ticket_email_parser.php b/cron/ticket_email_parser.php
index 3b3b1cc4..0a1fd284 100644
--- a/cron/ticket_email_parser.php
+++ b/cron/ticket_email_parser.php
@@ -159,7 +159,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
             $client_name = sanitizeInput($client_row['client_name']);
         }
         $email_subject = "$config_app_name - New Ticket - $client_name: $subject";
-        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/user/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
+        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
 
         $data[] = [
             'from' => $config_ticket_from_email,
@@ -284,7 +284,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
                 $tech_name = sanitizeInput($tech_row['user_name']);
 
                 $email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
-                $email_body    = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/user/ticket.php?ticket_id=$ticket_id";
+                $email_body    = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id";
 
                 $data = [
                     [
diff --git a/includes/top_nav.php b/includes/top_nav.php
index 1b99313b..511302c0 100644
--- a/includes/top_nav.php
+++ b/includes/top_nav.php
@@ -12,7 +12,7 @@
     <ul class="navbar-nav ml-auto">
 
         <!-- SEARCH FORM -->
-        <form class="form-inline" action="../../user/global_search.php">
+        <form class="form-inline" action="../../agent/global_search.php">
             <div class="input-group input-group-sm">
                 <input class="form-control form-control-navbar" type="search" placeholder="Search everywhere" name="query"
                     value="<?php if (isset($_GET['query'])) { echo nullable_htmlentities($_GET['query']); } ?>">
@@ -104,7 +104,7 @@
                     <?php if ($session_is_admin) { ?>
                         <a href="../../admin" class="btn btn-default btn-block btn-flat mb-2"><i class="fas fa-user-shield mr-2"></i>Administration</a>
                     <?php } ?>
-                    <a href="../../user/user_details.php" class="btn btn-default btn-flat"><i class="fas fa-user-cog mr-2"></i>Account</a>
+                    <a href="../../agent/user_details.php" class="btn btn-default btn-flat"><i class="fas fa-user-cog mr-2"></i>Account</a>
                     <a href="../post.php?logout" class="btn btn-default btn-flat float-right"><i class="fas fa-sign-out-alt mr-2"></i>Logout</a>
                 </li>
             </ul>
diff --git a/index.php b/index.php
index cb81e850..dac0e37c 100644
--- a/index.php
+++ b/index.php
@@ -9,7 +9,7 @@ if (file_exists("config.php")) {
     // If they are an app user, send them to their start page
     if (isset($_SESSION['logged'])) {
         require_once "includes/load_global_settings.php";
-        header("Location: /user/$config_start_page");
+        header("Location: /agent/$config_start_page");
 
     // If they're a client, send them to the client area
     } elseif (isset($_SESSION['client_logged_in'])) {
diff --git a/login.php b/login.php
index c18c003f..f4a8f541 100644
--- a/login.php
+++ b/login.php
@@ -218,7 +218,7 @@ if (isset($_POST['login'])) {
             if (isset($_GET['last_visited'])) {
                 redirect($_SERVER["REQUEST_SCHEME"] . "://" . $config_base_url . base64_decode($_GET['last_visited']) );
             } else {
-                redirect("user/$config_start_page");
+                redirect("agent/$config_start_page");
             }
         } else {
 
diff --git a/modals/notifications.php b/modals/notifications.php
index dce12ddc..2276a5aa 100644
--- a/modals/notifications.php
+++ b/modals/notifications.php
@@ -86,11 +86,11 @@ ob_start();
     ]; ?>" class="btn btn-primary">
         <span class="text-white text-bold"><i class="fas fa-check mr-2"></i>Dismiss all</span>
     </a>
-    <a href="../../user/notifications.php" class="btn btn-secondary">
+    <a href="../../agent/notifications.php" class="btn btn-secondary">
         <span class="text-white">See all Notifications</span>
     </a>
     <?php } else { ?>
-    <a href="../../user/notifications.php?dismissed" class="btn btn-dark">
+    <a href="../../agent/notifications.php?dismissed" class="btn btn-dark">
         <span class="text-white text-bold">See Dismissed Notifications</span>
     </a>
     <?php } ?>
diff --git a/scripts/cron.php b/scripts/cron.php
index 9b35f0a7..624e090b 100644
--- a/scripts/cron.php
+++ b/scripts/cron.php
@@ -388,7 +388,7 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
         if (filter_var($config_ticket_new_ticket_notification_email, FILTER_VALIDATE_EMAIL)) {
 
             $email_subject = "ITFlow - New Recurring Ticket - $client_name: $ticket_subject";
-            $email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/user/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
+            $email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
 
             $email = [
                     'from' => $config_ticket_from_email,
diff --git a/scripts/cron_ticket_email_parser.php b/scripts/cron_ticket_email_parser.php
index 72300f83..51adc6b7 100644
--- a/scripts/cron_ticket_email_parser.php
+++ b/scripts/cron_ticket_email_parser.php
@@ -174,7 +174,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
             $client_name = sanitizeInput($client_row['client_name']);
         }
         $email_subject = "$config_app_name - New Ticket - $client_name: $subject";
-        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/user/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
+        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
 
         $data[] = [
             'from' => $config_ticket_from_email,
@@ -306,7 +306,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
                 $tech_name = sanitizeInput($tech_row['user_name']);
 
                 $email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
-                $email_body    = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/user/ticket.php?ticket_id=$ticket_id";
+                $email_body    = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id";
 
                 $data = [
                     [