From ee5ae53a4158bfeb2d32762e2a7729d1277a319a Mon Sep 17 00:00:00 2001
From: johnnyq <johnny@pittpc.com>
Date: Fri, 7 Jan 2022 18:20:16 -0500
Subject: [PATCH] Updated ticket details layout and added some additional
 functionality thanks to @aftechro

---
 post.php   |  18 +++++++
 ticket.php | 156 +++++++++++++++++++++++++++++++++--------------------
 2 files changed, 117 insertions(+), 57 deletions(-)

diff --git a/post.php b/post.php
index 9c9bff2f..2c4a076a 100644
--- a/post.php
+++ b/post.php
@@ -4884,6 +4884,24 @@ if(isset($_POST['edit_ticket'])){
 
 }
 
+if(isset($_POST['assign_ticket'])){
+
+    $ticket_id = intval($_POST['ticket_id']);
+    $assigned_to = intval($_POST['assigned_to']);
+
+    mysqli_query($mysqli,"UPDATE tickets SET ticket_updated_at = NOW(), ticket_assigned_to = $assigned_to WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
+
+    mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket re-assigned', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
+
+    //Logging
+    mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modified', log_description = '$subject', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
+
+    $_SESSION['alert_message'] = "Ticket re-assigned";
+    
+    header("Location: " . $_SERVER["HTTP_REFERER"]);
+
+}
+
 if(isset($_GET['delete_ticket'])){
     $ticket_id = intval($_GET['delete_ticket']);
 
diff --git a/ticket.php b/ticket.php
index a61cf602..7875460d 100644
--- a/ticket.php
+++ b/ticket.php
@@ -90,6 +90,12 @@ if(isset($_GET['ticket_id'])){
     $ticket_assigned_to_display = $row['user_name'];
   }
 
+  if($contact_id == $primary_contact){
+     $primary_contact_display = "<small class='text-success'>Primary Contact</small>";
+  }else{
+    $primary_contact_display = "<small class='text-danger'>Needs approval</small>";
+  }
+
 ?>
 
 <!-- Breadcrumbs-->
@@ -135,59 +141,6 @@ if(isset($_GET['ticket_id'])){
       </div>
     </div>
 
-    <form class="mb-3" action="post.php" method="post" autocomplete="off">
-      <input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
-      <div class="form-group">
-        <textarea class="form-control summernote" name="ticket_reply" required></textarea>
-      </div>
-      <div class="form-row">
-        <div class="col-md-3">
-          <div class="form-group">
-            <div class="input-group">
-              <div class="input-group-prepend">
-                <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
-              </div>
-              <select class="form-control select2" name="status" required>
-                <option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
-                <option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
-                <option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
-                <option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
-              </select>
-            </div>
-          </div>
-        </div>
-
-        <?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
-
-        <div class="col-md-2">
-          <div class="form-group">
-            <div class="custom-control custom-checkbox">
-              <input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_reply" value="1" checked>
-              <label class="custom-control-label" for="customControlAutosizing">Email update to client</label>
-            </div>
-          </div>
-        </div>
-
-        <?php } ?>
-        
-        <div class="col-md-1">
-          <button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save</button>
-        </div>
-
-        <?php
-        if($ticket_status !== "Closed"){
-        ?>
-          <div class="col-md-2">
-            <a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">Close Ticket</a>
-          </div>
-        <?php
-        }
-        ?>
-
-      </div>
-    
-    </form>
-
     <?php
     $sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
 
@@ -253,6 +206,49 @@ if(isset($_GET['ticket_id'])){
     }
     
     ?>
+
+    <form class="mb-3" action="post.php" method="post" autocomplete="off">
+      <input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
+      <div class="form-group">
+        <textarea class="form-control summernote" name="ticket_reply" required></textarea>
+      </div>
+      <div class="form-row">
+        <div class="col-md-3">
+          <div class="form-group">
+            <div class="input-group">
+              <div class="input-group-prepend">
+                <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
+              </div>
+              <select class="form-control select2" name="status" required>
+                <option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
+                <option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
+                <option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
+                <option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
+              </select>
+            </div>
+          </div>
+        </div>
+
+        <?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
+
+        <div class="col-md-2">
+          <div class="form-group">
+            <div class="custom-control custom-checkbox">
+              <input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_reply" value="1" checked>
+              <label class="custom-control-label" for="customControlAutosizing">Email update to client</label>
+            </div>
+          </div>
+        </div>
+
+        <?php } ?>
+        
+        <div class="col-md-2">
+          <button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save & Reply</button>
+        </div>
+
+      </div>
+    
+    </form>
   
   </div>
 
@@ -262,7 +258,7 @@ if(isset($_GET['ticket_id'])){
       <div class="card-body">
         <div>  
           <h4 class="text-secondary">Client</h4>
-          <i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <?php echo $client_name; ?>
+          <i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($client_name); ?></strong>
         </div>
       </div>
     </div>
@@ -273,8 +269,10 @@ if(isset($_GET['ticket_id'])){
       <div class="card-body">
         <div>  
           <h4 class="text-secondary">Contact</h4>
-          <i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_name; ?>
+          <i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($contact_name); ?></strong>
           <br>
+          <i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i> <?php echo $primary_contact_display; ?>
+          <hr>
           <?php
           if(!empty($location_name)){
           ?>
@@ -319,7 +317,7 @@ if(isset($_GET['ticket_id'])){
       <div class="card-body">
         <div>  
           <h4 class="text-secondary">Asset</h4>
-          <i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> <?php echo $asset_name; ?>
+          <i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($asset_name); ?></strong>
           <br>
           <?php
           if(!empty($asset_make)){
@@ -351,7 +349,6 @@ if(isset($_GET['ticket_id'])){
 
     <?php } ?>
 
-
     <div class="card card-body mb-3"> 
       <h4 class="text-secondary">Details</h4>
       <div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i> <?php echo $ticket_priority_display; ?></div>
@@ -359,6 +356,51 @@ if(isset($_GET['ticket_id'])){
       <div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i> <?php echo $ticket_created_at; ?></div>
     </div>
 
+    <form action="post.php" method="post">
+      <input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
+      <div class="form-group">
+        <label>Assigned to</label>
+        <div class="input-group">
+          <div class="input-group-prepend">
+            <span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
+          </div>
+          <select class="form-control select2" name="assigned_to">
+            <option value="">Not Assigned</option>
+            <?php 
+            
+            $sql_assign_to_select = mysqli_query($mysqli,"SELECT * FROM users, user_companies WHERE users.user_id = user_companies.user_id AND user_companies.company_id = $session_company_id ORDER BY user_name ASC");
+            while($row = mysqli_fetch_array($sql_assign_to_select)){
+              $user_id = $row['user_id'];
+              $user_name = $row['user_name'];
+            ?>
+            <option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
+            
+            <?php
+            }
+            ?>
+          </select>
+          <div class="input-group-append">
+            <button type="submit" class="btn btn-primary" name="assign_ticket"><i class="fas fa-check"></i></button>
+          </div>
+        </div>
+      </div>
+    </form>
+
+    <?php
+    if($ticket_status !== "Closed"){
+    ?>
+    
+    <div class="card card-body mb-2">      
+     <div class="">
+        <a href="#" class="btn btn-outline-success btn-block">INVOICE</a>
+        <a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">CLOSE TICKET</a>
+      </div>
+    </div>
+    
+    <?php
+    }
+    ?>
+
   </div>
 
 </div>