diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php index dfe6a369..80aad64c 100644 --- a/cron_ticket_email_parser.php +++ b/cron_ticket_email_parser.php @@ -286,7 +286,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac } // Update Ticket Last Response Field & set ticket to open as client has replied - mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Open' WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1"); + mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1"); echo "Updated existing ticket.
"; mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email updated ticket $config_ticket_prefix$ticket_number ($subject)', log_client_id = $client_id"); diff --git a/side_nav.php b/side_nav.php index 69b530d3..3ecbd4c2 100644 --- a/side_nav.php +++ b/side_nav.php @@ -186,7 +186,7 @@