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Fix Ticket Template auto filling

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This commit is contained in:
johnnyq
2025-12-29 17:46:23 -05:00
parent f784b659e8
commit f2d4eb0486
3 changed files with 104 additions and 31 deletions
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50
agent/modals/ticket/ticket_add_v2.php
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@@ -18,7 +18,7 @@ ob_start();
<form action="post.php" method="post" autocomplete="off">
<!-- Hidden/System fields -->
<?php if ($client_id) { ?>
<input type="hidden" name="client" value="<?php echo $client_id; ?>>">
<input type="hidden" name="client" value="<?php echo $client_id; ?>">
<?php } ?>
<?php if ($project_id) { ?>
<input type="hidden" name="project" value="<?php echo $project_id; ?>">
@@ -58,13 +58,13 @@ ob_start();
<option value="0">- Choose a Template -</option>
<?php
$sql_ticket_templates = mysqli_query($mysqli, "
SELECT tt.ticket_template_id,
SELECT tt.ticket_template_id,
tt.ticket_template_name,
tt.ticket_template_subject,
tt.ticket_template_subject,
tt.ticket_template_details,
COUNT(ttt.task_template_id) as task_count
FROM ticket_templates tt
LEFT JOIN task_templates ttt
LEFT JOIN task_templates ttt
ON tt.ticket_template_id = ttt.task_template_ticket_template_id
WHERE tt.ticket_template_archived_at IS NULL
GROUP BY tt.ticket_template_id
@@ -189,7 +189,7 @@ ob_start();
<!-- Ticket client/contact -->
<?php if ($contact_id) { ?>
<input type="hidden" name="contact" value="<?php echo $contact_id; ?>">
<?php } else { ?>
<?php } else { ?>
<div class="tab-pane fade" id="pills-add-contacts">
<div class="form-group">
@@ -297,32 +297,24 @@ ob_start();
<!-- Ticket Templates -->
<script>
document.addEventListener("DOMContentLoaded", function() {
var templateSelect = $('#ticket_template_select');
var subjectInput = document.getElementById('subjectInput');
var detailsInput = document.getElementById('detailsInput');
$(document).on('change', '#ticket_template_select', function () {
const $opt = $(this).find(':selected');
const templateSubject = $opt.data('subject') || '';
const templateDetails = $opt.data('details') || '';
templateSelect.on('select2:select', function(e) {
var selectedOption = e.params.data.element;
var templateSubject = selectedOption.getAttribute('data-subject');
var templateDetails = selectedOption.getAttribute('data-details');
$('#subjectInput').val(templateSubject);
// Update Subject
subjectInput.value = templateSubject || '';
// Update Details
if (typeof tinymce !== 'undefined') {
var editor = tinymce.get('detailsInput');
if (editor) {
editor.setContent(templateDetails || '');
} else {
detailsInput.value = templateDetails || '';
}
} else {
detailsInput.value = templateDetails || '';
}
});
});
if (window.tinymce) {
const editor = tinymce.get('detailsInput');
if (editor) {
editor.setContent(templateDetails);
} else {
$('#detailsInput').val(templateDetails);
}
} else {
$('#detailsInput').val(templateDetails);
}
});
</script>
<!-- Ticket Client/Contact JS -->