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Add email notifications when cron raises a scheduled ticket

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Marcus Hill
2023-01-21 12:29:39 +00:00
parent 7f3ec8ccda
commit f7d9fe8479
1 changed files with 301 additions and 261 deletions
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40
cron.php
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@@ -32,6 +32,8 @@ while($row = mysqli_fetch_array($sql_companies)){
// Tickets // Tickets
$config_ticket_prefix = $row['config_ticket_prefix']; $config_ticket_prefix = $row['config_ticket_prefix'];
$config_ticket_next_number = $row['config_ticket_next_number']; $config_ticket_next_number = $row['config_ticket_next_number'];
$config_ticket_from_name = $row['config_ticket_from_name'];
$config_ticket_from_email = $row['config_ticket_from_email'];
// Set Currency Format // Set Currency Format
$currency_format = numfmt_create($company_locale, NumberFormatter::CURRENCY); $currency_format = numfmt_create($company_locale, NumberFormatter::CURRENCY);
@@ -151,10 +153,48 @@ while($row = mysqli_fetch_array($sql_companies)){
// Raise the ticket // Raise the ticket
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_at = NOW(), ticket_created_by = $created_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, company_id = $company_id"); mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_at = NOW(), ticket_created_by = $created_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, company_id = $company_id");
$id = mysqli_insert_id($mysqli);
// Logging // Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'System created scheduled $frequency ticket - $subject', log_created_at = NOW(), log_client_id = $client_id, company_id = $company_id, log_user_id = $created_id"); mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'System created scheduled $frequency ticket - $subject', log_created_at = NOW(), log_client_id = $client_id, company_id = $company_id, log_user_id = $created_id");
// E-mail client
if (!empty($config_smtp_host)) {
// Get contact/ticket/company details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN companies ON tickets.company_id = companies.company_id
WHERE ticket_id = $id AND tickets.company_id = $company_id");
$row = mysqli_fetch_array($sql);
$contact_name = $row['contact_name'];
$contact_email = $row['contact_email'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = $row['ticket_number'];
$ticket_subject = $row['ticket_subject'];
$company_phone = formatPhoneNumber($row['company_phone']);
// Verify contact email is valid
if(filter_var($contact_email, FILTER_VALIDATE_EMAIL)){
$subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
$body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
$contact_email, $contact_name,
$subject, $body);
if ($mail !== true) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email', notification_timestamp = NOW(), company_id = $company_id");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', company_id = $company_id");
}
}
}
// Set the next run date // Set the next run date
if($frequency == "weekly"){ if($frequency == "weekly"){
// Note: We seemingly have to initialize a new datetime for each loop to avoid stacking the dates // Note: We seemingly have to initialize a new datetime for each loop to avoid stacking the dates