Ticketing updates

- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
This commit is contained in:
Marcus Hill
2024-03-17 11:09:53 +00:00
parent cdd16bd460
commit f9a5ca1ef8
15 changed files with 438 additions and 223 deletions

View File

@@ -0,0 +1,64 @@
// Client selected listener
// We seem to have to use jQuery to listen for events, as the client input is a select2 component?
const clientSelectDropdown = document.getElementById("changeClientSelect"); // Define client selector
// If the client selector is disabled, we must be on client_recurring_tickets.php instead. Trigger the contact list update.
if (clientSelectDropdown.disabled) {
let client_id = $(clientSelectDropdown).find(':selected').val();
// Update the contacts dropdown list
populateContactsDropdown(client_id);
}
// Listener for client selection. Populate contact select when a client is selected
$(clientSelectDropdown).on('select2:select', function (e) {
let client_id = $(this).find(':selected').val();
// Update the contacts dropdown list
populateContactsDropdown(client_id);
// TODO: Update the assets dropdown list
});
// Populate client contact function (after a client is selected)
function populateContactsDropdown(client_id) {
// Send a GET request to ajax.php as ajax.php?get_client_contacts=true&client_id=NUM
jQuery.get(
"ajax.php",
{get_client_contacts: 'true', client_id: client_id},
function(data) {
// If we get a response from ajax.php, parse it as JSON
const response = JSON.parse(data);
// Access the data for contacts (multiple)
const contacts = response.contacts;
// Contacts dropdown
const contactSelectDropdown = document.getElementById("contactSelect");
// Clear Category dropdown
let i, L = contactSelectDropdown.options.length - 1;
for (i = L; i >= 0; i--) {
contactSelectDropdown.remove(i);
}
contactSelectDropdown[contactSelectDropdown.length] = new Option('- Contact -', '0');
// Populate dropdown
contacts.forEach(contact => {
var appendText = "";
if (contact.contact_primary == "1") {
appendText = " (Primary)";
} else if (contact.contact_technical == "1") {
appendText = " (Technical)";
}
contactSelectDropdown[contactSelectDropdown.length] = new Option(contact.contact_name + appendText, contact.contact_id);
});
}
);
}

View File

@@ -13,6 +13,7 @@ function populateRecurringTicketEditModal(client_id, ticket_id) {
const contacts = response.contacts;
const ticket = response.ticket[0];
const assets = response.assets;
const agents = response.agents;
// Populate the scheduled ticket modal fields
document.getElementById("editHeader").innerText = " Edit Recurring ticket: " + ticket.scheduled_ticket_subject;
@@ -80,6 +81,29 @@ function populateRecurringTicketEditModal(client_id, ticket_id) {
assetDropdown[assetDropdown.length] = new Option(asset.asset_name, asset.asset_id);
}
});
// Agent dropdown
var agentDropdown = document.getElementById("editTicketAgent");
// Clear agent dropdown
var i, L = agentDropdown.options.length -1;
for(i = L; i >= 0; i--) {
agentDropdown.remove(i);
}
agentDropdown[agentDropdown.length] = new Option('- Agent -', '0');
// Populate dropdown
agents.forEach(agent => {
if(parseInt(agent.user_id) == parseInt(ticket.scheduled_ticket_assigned_to)){
// Selected agent
agentDropdown[agentDropdown.length] = new Option(agent.user_name, agent.user_id, true, true);
}
else{
agentDropdown[agentDropdown.length] = new Option(agent.user_name, agent.user_id);
}
});
}
);
}