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Ticketing updates

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- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
This commit is contained in:
Marcus Hill
2024-03-17 11:09:53 +00:00
parent cdd16bd460
commit f9a5ca1ef8
15 changed files with 438 additions and 223 deletions
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4
post/user.php
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@@ -207,6 +207,10 @@ if (isset($_GET['disable_user'])) {
mysqli_query($mysqli, "UPDATE users SET user_status = 0 WHERE user_id = $user_id");
// Un-assign tickets
mysqli_query($mysqli, "UPDATE tickets SET ticket_assigned_to = 0 WHERE ticket_assigned_to = $user_id AND ticket_closed_at IS NULL");
mysqli_query($mysqli, "UPDATE scheduled_tickets SET scheduled_ticket_assigned_to = 0 WHERE scheduled_ticket_assigned_to = $user_id");
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'User', log_action = 'Modify', log_description = '$session_name disabled user $user_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $user_id");