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Ticketing updates

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- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
This commit is contained in:
Marcus Hill
2024-03-17 11:09:53 +00:00
parent cdd16bd460
commit f9a5ca1ef8
15 changed files with 438 additions and 223 deletions
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8
ticket_add_modal.php
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@@ -48,7 +48,7 @@
<div class="form-group">
<textarea class="form-control tinymceai" id="textInput" name="details"></textarea>
</div>
<div class="mb-3">
<button id="rewordButton" class="btn btn-primary" type="button"><i class="fas fa-fw fa-robot mr-2"></i>Reword</button>
<button id="undoButton" class="btn btn-secondary" type="button" style="display:none;"><i class="fas fa-fw fa-redo-alt mr-2"></i>Undo</button>
@@ -119,7 +119,7 @@
$mysqli,
"SELECT users.user_id, user_name FROM users
LEFT JOIN user_settings on users.user_id = user_settings.user_id
WHERE user_role > 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
WHERE user_role > 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
);
while ($row = mysqli_fetch_array($sql)) {
$user_id = intval($row['user_id']);
@@ -137,7 +137,7 @@
<div class="tab-pane fade" id="pills-contacts">
<input type="hidden" name="client" value="<?php echo $client_id; ?>">
<div class="form-group">
<label>Contact</label>
<div class="input-group">
@@ -169,7 +169,7 @@
} else {
$contact_title_display = "";
}
?>
<option value="<?php echo $contact_id; ?>" <?php if ($contact_primary == 1) { echo "selected"; } ?>><?php echo "$contact_name$contact_title_display$contact_primary_display$contact_technical_display"; ?></option>