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Add configuration setting to control whether clients should get automatic ticket-related emails (ticket open/close)

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Marcus Hill
2023-01-21 15:47:01 +00:00
parent 6f900269d7
commit fb6848f508
8 changed files with 558 additions and 542 deletions
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8
post.php
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@@ -980,9 +980,9 @@ if(isset($_POST['edit_ticket_settings'])){
$config_ticket_from_email = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_email'])));
$config_ticket_from_name = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_name'])));
$config_ticket_email_parse = intval($_POST['config_ticket_email_parse']);
$config_ticket_client_general_notifications = intval($_POST['config_ticket_client_general_notifications']);
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse' WHERE company_id = $session_company_id");
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications WHERE company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = 'Ticket settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
@@ -5957,7 +5957,7 @@ if(isset($_POST['add_ticket'])){
$id = mysqli_insert_id($mysqli);
// E-mail client
if (!empty($config_smtp_host)) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get contact/ticket details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
@@ -6385,7 +6385,7 @@ if(isset($_GET['close_ticket'])){
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
// Client notification email
if (!empty($config_smtp_host)) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get details
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets