diff --git a/agent/modals/ticket/ticket_invoice_add.php b/agent/modals/ticket/ticket_invoice_add.php
index f5af09d8..001a4758 100644
--- a/agent/modals/ticket/ticket_invoice_add.php
+++ b/agent/modals/ticket/ticket_invoice_add.php
@@ -33,16 +33,16 @@ $ticket_onsite = intval($row['ticket_onsite']);
 
 $ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
 $ticket_created_by = intval($row['ticket_created_by']);
-$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
+$ticket_date = date('Y-m-d g:i A', strtotime($ticket_created_at));
 $ticket_first_response_at = nullable_htmlentities($row['ticket_first_response_at']);
 if ($ticket_first_response_at) {
-    $ticket_first_response_date_time = date('Y-m-d H:i', strtotime($ticket_first_response_at));
+    $ticket_first_response_date_time = date('Y-m-d g:i A', strtotime($ticket_first_response_at));
 } else {
     $ticket_first_response_date_time = '';
 }
 $ticket_resolved_at = nullable_htmlentities($row['ticket_resolved_at']);
 if ($ticket_resolved_at) {
-    $ticket_resolved_date = date('Y-m-d', strtotime($ticket_resolved_at));
+    $ticket_resolved_date = date('Y-m-d g:i A', strtotime($ticket_resolved_at));
 } else {
     $ticket_resolved_date = '';
 }
@@ -73,6 +73,7 @@ $location_phone = formatPhoneNumber($row['location_phone']);
 $ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
 $row = mysqli_fetch_assoc($ticket_total_reply_time);
 $ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
+$ticket_total_reply_time_display = formatDuration($ticket_total_reply_time);
 
 $sql_invoices = mysqli_query($mysqli, "SELECT * FROM invoices WHERE invoice_status LIKE 'Draft' AND invoice_client_id = $client_id ORDER BY invoice_number ASC");
 
@@ -221,15 +222,17 @@ ob_start();
             <div class="input-group">
                 <textarea class="form-control" rows="10" name="item_description"><?php
                     // Build description text cleanly in PHP, not mixed with HTML
-                    $description = "#Ticket: {$ticket_prefix}{$ticket_number} - $ticket_subject\n";
-                    $description .= "Priority: {$ticket_priority}\n";
-                    $description .= "Opened at: {$ticket_date}\n";
+                    $description = "Ticket: {$ticket_prefix}{$ticket_number} - $ticket_subject\n";
+                    $description .= "Work Performed: Support (see ticket notes)\n";
+                    $description .= "\n";
+                    $description .= "Opened: {$ticket_date}\n";
                     if ($ticket_first_response_date_time) {
                         $description .= "Initial Response: {$ticket_first_response_date_time}\n";
                     }
                     if ($ticket_resolved_date) {
-                        $description .= "Resolved at: {$ticket_resolved_date}\n";
+                        $description .= "Resolved: {$ticket_resolved_date}\n";
                     }
+                    $description .= "\n";
                     if ($ticket_assigned_agent) {
                         $description .= "Agent: {$ticket_assigned_agent}\n";
                     }
@@ -243,7 +246,7 @@ ob_start();
                         $description .= "Asset: {$asset_name}\n";
                     }
                     if ($ticket_total_reply_time) {
-                        $description .= "Agent Time Spent: {$ticket_total_reply_time}";
+                        $description .= "Time Spent: {$ticket_total_reply_time_display}";
                     }
 
                     echo trim($description); // Trim any leading/trailing spaces/newlines