13 Commits

Author	SHA1	Message	Date
johnnyq	326498c23c	Admin lists on the standard list pattern: Ticket Templates, Roles, API Keys, Taxes, Categories and Tags now have the full-size search with the dark button, Active and Archived pills with counts, sortable table-light column headings, paging through filter_footer.php with records per page, and the btn-light row menu, with old archived=1 links still opening Archived; Ticket Templates sorts by name, tasks, use or last use, gains a Last used column and moves Import, Export, the report and Starter templates onto the New button's split menu; Roles sorts by name with admin roles first, agents or last change; API Keys sorts by name, end date, agent or last use, with Active and Expired pills so a revoked key moves to Expired to be deleted; Taxes sorts by name, rate or use; Categories and Tags keep their kinds in the left nav with the pills beside the list, sort by name or use (and in order for the ordered category kinds), and page in PHP; dragging categories into order and Move up and Move down work on every page (reorder_categories takes offset); bulk actions move to the right of the search row; descriptions wrap so rows and their menus fit on a phone; the help lines above the lists are dropped, with a category kind's purpose on its nav link; apiKeyRows() removed as unused; category and tag redirects use show=archived; changelog updated	2026-10-18 02:26:56 -04:00
johnnyq	0d57392140	Ticket templates stage 4: export and import - Admin > Ticket Templates exports every current template, the ones picked or one from its page as a versioned JSON file with its tasks and the answers they are for, fill-ins, request form, category and tags (not its agent or its request form's clients), and imports one checked and made safe with categories and tags matched by name or made, an existing name left alone, added as well under a name of its own or replaced keeping its tickets, agent and request form switch and clients, and request forms always coming in turned off (functions/ticket_template_transfer.php with export_ticket_templates, export_ticket_template and import_ticket_templates); the MSP starter ticket templates are rebuilt in that format with typed fill-ins, category, priority, tags and due time, tasks for answers and request forms for Onboard a new employee, Someone is leaving, Ask for a new computer and Report a suspicious email, plus new Software Request and Access Change Request templates, loaded through the same import, with Update on Starter Content to bring templates added from the old pack up to date; new Ticket Templates report under Service Desk showing each template's tickets raised by agents, from the portal, by recurring tickets and by projects, resolved, open now, time to resolve, time logged and last use, with the unused ones listed; changelog updated	2026-10-18 01:39:40 -04:00
johnnyq	0b6f002d49	Ticket templates stage 3: request forms in the client portal - a template can be offered there under its own title, description and icon, to everyone with portal access or primary and technical contacts only, at every client or the ones picked (migration 3.2.1 adds the ticket_template_portal columns, ticket_template_portal_clients, and fill_in_client, ticket_fill_in_client and recurring_ticket_fill_in_client); New ticket in the portal starts with a choice of Report a problem or one of the forms, home lists them under Ask for something, and a form asks the fill-ins set to ask the client plus anything else, files and the device when the template mentions [Asset], then raises the ticket set up as the template says with its category, priority, billing, agent (notified), due time, tags and the tasks for those answers, the client's notes first in the details and who asked in its history; fill-ins can be kept for agents to answer, marked on the agent's ticket and left off the client's Request details; the template window gets a Client portal tab, the template page a card showing how and where it is offered and its requests, and the list marks the ones in the portal; a copy starts off not offered; forms a contact may not use are refused by link or post, and View as contact raises nothing; [Agent] is no longer filled with a client's name for a portal ticket with no agent; changelog updated	2026-10-18 01:11:12 -04:00
johnnyq	3dc1205a55	Ticket templates stage 2: fill-ins - words in square brackets other than the ones filled in from the ticket, like [Employee Name] or [Start Date], are asked for when a ticket is raised from a template on New Ticket, once for all tickets in the New Tickets windows of the assets and clients lists, and once on a recurring ticket for every ticket it raises, then filled in wherever they appear in the subject, details and tasks and kept on the ticket in a Fill-ins card where a blank one can be answered later and goes in where it is still waiting, with each change in the ticket's history; on the template's page each fill-in can be made text, a date, a list of choices or yes or no, required, given help, renamed along with its text and tasks, added without being in the text, and dragged into order (migration 3.2.0 adds ticket_template_fill_ins, ticket_fill_ins and recurring_ticket_fill_ins, and task_templates.task_template_when_fill_in and task_template_when_value); a template's task can be for one answer only, dropping out of New Ticket as answers are given and kept when its answer is not given or no longer offered; project template tickets keep their fill-ins unanswered to answer on the ticket; addTasksFromTicketTemplate replaced by ticketTemplateAddTasks; fixes Add Task adding a row for every time the New Ticket or recurring ticket window had been opened, and Save doing nothing when a required field was empty on a tab that was not showing; changelog updated	2026-10-18 00:44:01 -04:00
johnnyq	3f90d2b0d0	Ticket templates stage 1: templates now set up the whole ticket - category, priority, billable, agent, due time and tags (migration 3.1.9 adds them, the ticket_template_tags table and tickets.ticket_template_id) - and fill [Client], [Contact], [Asset], [Site], [Agent], [Project], [Ticket], [Date], [Month], [Quarter] and [Year] in the subject, details and tasks when a ticket is raised, leaving other bracketed text for whoever picks it up; tickets remember the template they came from and each template shows how many tickets it raised, how many are open and when it was last used; the template picker fills New Ticket, the New Tickets windows on the assets and clients lists and recurring tickets, and project templates use each template's setup and agent; Admin > Ticket Templates rebuilt with search, Current/Archived, Copy, Archive/Restore and New ticket from it, and each template gets a page showing the ticket it starts, its tasks in drag-to-sort order with time estimates, what it sets up, its placeholders and the tickets, recurring tickets and project templates that use it; template handling moved into functions/ticket_template.php with ticketTemplateFinish, tagKeepIds and tagIdsFromValues split out of tagSetForRecord, and template task editing moved to admin/post; fixes editing a template task moving it to the top of the list, client bulk tickets skipping the template's tasks and time estimates, and the client bulk window not validating the agent, priority and category, and adds an option there to raise each client's ticket for its primary contact; changelog updated	2026-10-18 00:01:43 -04:00
johnnyq	59e75764f8	Empty states: one shared empty state on every list page, drawn by includes/inc_empty_state.php from each page's $empty_state through the new emptyStateHtml() in functions/format.php - a grey round tile with the list's icon, a title, a line on what goes there and the page's own New and Import buttons when nothing has been added, No X match with a Clear filters button that keeps the client, archived and the current tab when a search or filters leave nothing, Nothing in {tab} with the tab's description for an empty pill and a tick for pills that flag trouble, and No archived X for an empty archive; pills count as views rather than filters; replaces the pages' own empty blocks so a filtered-to-nothing list no longer shows two messages; files, notifications and racks use it in their own layouts; adds emptyStateFiltered(), emptyStateClearUrl() and emptyStatePill() and the .itflow-empty-state styles; changelog updated	2026-10-17 00:47:32 -04:00
johnnyq	9bfd26d57b	Add titles to icon-only buttons ... - title on 294 icon-only buttons, named for what each one does - aria-label on the 7 show-password buttons (title becomes the popover header) and the portal mobile nav toggle - Fix dead add-category button on products filter, credential bulk tag button now preselects Credential, drop duplicate inner-icon titles	2026-10-08 17:12:21 -04:00
johnnyq	d98b8bc427	Add ps-3 to table columns that don't have a checkbox and made sure all table listings conform	2026-08-29 19:45:28 -04:00
johnnyq	6df101c217	Css fixes	2026-08-16 22:25:05 -04:00
johnnyq	a084e37c39	Initial migration from AdminLTE 3 to 4, bootstrap 4 to 5	2026-08-14 13:22:11 -04:00
johnnyq	b3f959ac55	Use Short echo tags across the code	2026-07-28 18:47:52 -04:00
johnnyq	dae7f09650	Remove _details, fix plural and singular file naming in admin, update admin post to match agent post	2026-07-15 00:38:34 -04:00
johnnyq	38a042d435	Remove _details and use singular filename for certain objects	2026-07-15 00:12:27 -04:00