johnnyq
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3c996a0b4b
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Add agent mentions in ticket internal notes: typing @ in an internal note (reply box and Edit reply) offers the agents who can open the ticket by role and client access, each mention is saved with the agent's current name and told in ITFlow with a link to the note and by email from the ticket mailbox, the ticket shows Mentions you with the name highlighted, a Mentioned me view on the tickets list and board lists open tickets with a note that mentions you, edits tell only newly added agents and drop removed ones, redacting and archiving take mentions off, mentions in public notes, email replies and bulk replies stay plain text and tell nobody, database 3.5.3 adds ticket_reply_mentions, and the Mentioned in a note email is added to Mail Previews
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2026-10-28 14:19:15 -04:00 |
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johnnyq
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6e03857c6c
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Show whether each ticket reply was emailed and who to: replies are marked Email reply, Public note or Internal, an email reply lists each recipient with their email's state from the mail queue (sent, waiting, retrying, failed with why, cancelled) and a Mail Queue link for admins, sending says how many it went to or why it didn't go, and editing an emailed reply says the client keeps what was sent; database 3.4.8 adds ticket_replies.ticket_reply_emailed and ticket_reply_emailed_to and email_queue.email_ticket_reply_id, matching the mail queue's update and resolved emails to their replies; bulk reply, bulk resolve and the API record it too
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2026-10-26 12:51:28 -04:00 |
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johnnyq
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df0c6a5bc8
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Review pass over the modernized sections: add icons in front of the fields that were missing them (project form, bulk due and manager, project export; service form, depends-on pickers, bulk edit, review, link tickets and export; calendar event and calendar forms; rack and rack item forms; project template name; location and vendor extension; ticket bulk reply, bulk resolve and edit reply time worked; license renew date; client bulk ticket subject; credential share link), show names with apostrophes and quotes correctly in contact, asset, client, tag, ticket template and vendor template save messages, reword unclear or inconsistent messages and hints (ticket close, reply added, task approvals, bulk contact and asset messages, user and profile hints, VLAN, certificate and vendor PIN hints, with no vendor / location / network), singular and plural in bulk modal titles, US spelling in visible text, make the hidden attribute win over display utilities so the empty credential strength meter stays hidden, wrap pagination on narrow screens, and remove the unused credentialLink, projectLink and linkCounts helpers
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2026-10-15 22:20:25 -04:00 |
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johnnyq
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64d938db7f
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Tickets modernization: list redesign with Open/Mine/Unassigned/Needs reply/Waiting/Overdue/Scheduled/Closed/All views, whose-move indicator, SLA and due badges, in-row status/priority/agent pickers, collapsible filters and phone layout; kanban board redesign with drag-to-resolve/reopen rules and dark mode; new ticket quick look modal; New Ticket modal with asset/contact prefill and already-open warning; Edit Ticket modal rework; recurring tickets list rework with pause/resume, raise now, plain-language schedules, next-run preview and bulk actions, cron skips paused and raises missed runs once; shared ticket tables on asset/contact/location/vendor/project pages; Also open card on ticket detail; portal waiting-on-your-reply status; merge limited to same client; closed tickets no longer editable from modals or API; consistent access checks across ticket modals, post handlers and ajax endpoints; new functions/ticket.php helpers; removed recurring_ticket_model.php; DB 2.8.5 adds recurring_ticket_paused_at and cleans orphaned recurring ticket rows
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2026-10-15 15:29:10 -04:00 |
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johnnyq
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ae28b9fc34
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Rework ticket detail page: Details panel with click-to-change properties and status menu, plain-language reply types with who-sees-it line, slimmer header with billing in the menu, clearer modal titles and labels; fix billable wiped on edit by non-sales agents, email reply offered with no mail provider, timer JS error on resolved tickets, unshown due date
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2026-10-10 12:50:59 -04:00 |
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johnnyq
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dc6b191eed
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Update Font, Migrated away from JQUERY dependent libs: toastr to bootstrap5 toasts, daterangepicker to flatpickr, select2 to Tom Select, InputMask to IMask
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2026-08-14 17:08:40 -04:00 |
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johnnyq
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a084e37c39
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Initial migration from AdminLTE 3 to 4, bootstrap 4 to 5
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2026-08-14 13:22:11 -04:00 |
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johnnyq
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b3744e9ed5
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More sweeps to replace select * with actual returned column names dramatically reduces php memory usage and speeds up processing dramatically especially in the crons since they run all the time
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2026-08-06 13:10:23 -04:00 |
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johnnyq
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b3f959ac55
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Use Short echo tags across the code
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2026-07-28 18:47:52 -04:00 |
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johnnyq
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41d029937a
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More Client Scoping fixes
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2026-07-16 14:29:23 -04:00 |
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johnnyq
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7bc47a58fe
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Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
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2026-07-14 17:10:45 -04:00 |
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johnnyq
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317fe91359
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Add Missing clientEnforcement in various modals, already handled on POST also add client selection in edit trip and enforce client permissions on trips
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2026-07-09 16:07:54 -04:00 |
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johnnyq
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63f6faf1e8
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Ticket: Add missing CSRF checks
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2026-03-01 21:14:58 -05:00 |
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johnnyq
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0a30300bde
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replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
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2026-01-14 17:30:23 -05:00 |
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johnnyq
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edabc5c33f
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rename /user/ to /agent/ and update links to use agent/ instead
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2025-09-23 18:04:23 -04:00 |
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