12 Commits

Author	SHA1	Message	Date
johnnyq	be374e9c2b	Rebuild Admin > Ticket Statuses: list on the standard pattern with In use and Switched off tabs, search, sortable headers, ticket counts linking to the tickets, SLA clock and client-reply columns and drag ordering for the pickers and board; one New/Edit window with badge preview, colour swatches and a description shown on hover across the app; per-status choice of whether a client reply by email or portal moves the ticket back to Open or leaves it; switch off and delete move a status's tickets to a chosen status with ticket history and SLA sync, and clear canned responses that set it; built-in statuses keep their names, stay on and have fixed SLA and reply behaviour enforced server-side; badges use readable text colour; the tickets filter keeps a switched-off status; database 3.4.0 adds ticket_status_description and ticket_status_client_reply; new functions/ticket_status.php	2026-10-24 15:14:10 -04:00
johnnyq	6af0634f47	Ticket SLA: Fix on hold to pause only after first reply, show resolved closed and onhold as fixed on paused sla in the list	2026-08-15 19:55:40 -04:00
johnnyq	0311a3d056	Fix remaing undefine vars for audits and flash messages	2026-08-03 15:40:44 -04:00
johnnyq	162a597da9	Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3) ... Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.	2026-07-29 13:02:27 -04:00
johnnyq	af51c4316f	Updated validateCSRFToken to automatically grab and compare get or post csrf token no longer need to pass an argument to the function which fixed the issue if no hash was present	2026-07-24 13:40:37 -04:00
johnnyq	b8873039a4	Rename Functions: flash_alert, sanitizeFilename and display_folder_options using camelCase instead to match other custom php functions	2026-07-14 17:41:41 -04:00
johnnyq	f1836c70cd	Replace Function logAction() with logAudit()	2026-07-14 17:35:23 -04:00
johnnyq	b57ddc0e5c	Replace Function sanitizeInput() with just escapeSql() and update all instances throughout	2026-07-14 17:17:50 -04:00
johnnyq	918b40afbe	Add missing CSRF Checks in admin area and settings	2026-03-02 22:15:36 -05:00
johnnyq	012b0f1a77	Update Admin posts to use new functions flash_alert and getFieldById which greatly cleans up and reduces the code also removed logging comments as implied by the function logAction	2025-08-01 17:21:35 -04:00
johnnyq	d2dac1915d	Update admin, user, guest and client post to use new redirect function	2025-08-01 15:25:52 -04:00
johnnyq	0494bfc1cf	Moved admin_ to /admin, user_ to user report_ to /reports each have their own post includes modals directories created seperate headers and footer. Also did the same for xcustom, more work to me done	2025-07-28 13:32:28 -04:00