johnnyq
566d74c15d
Fix SLA resolve-time reporting, stale settings cache on save, and report N+1
2026-07-29 13:34:34 -04:00
johnnyq
162a597da9
Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3)
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Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
2026-07-29 13:02:27 -04:00
johnnyq
b3f959ac55
Use Short echo tags across the code
2026-07-28 18:47:52 -04:00
johnnyq
9c65644adc
Update the rest of the PHP functions to use camelCase
2026-07-23 17:39:06 -04:00
johnnyq
d5a1305192
Reorg Admin Side nav menu
2026-07-21 14:17:16 -04:00
johnnyq
c3a438ee59
Replace the rest of the getFallBack Functions with simple ?: '-'
2026-07-14 19:17:26 -04:00
johnnyq
b57ddc0e5c
Replace Function sanitizeInput() with just escapeSql() and update all instances throughout
2026-07-14 17:17:50 -04:00
johnnyq
7bc47a58fe
Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
2026-07-14 17:10:45 -04:00
johnnyq
29bea9517d
Removed the last of legacy validate functions and replaced with the new enforce fumctions.
2026-07-14 16:49:14 -04:00
johnnyq
203b161e82
Add Billing Time Increment Option in Client Ticket Time Detail Report, this option will later be available globally
2026-03-04 18:33:08 -05:00
johnnyq
ad16e92763
Use true Decimal minute reporting in Client Time Audit Detail Report
2026-03-02 18:06:54 -05:00
johnnyq
1bee085b33
Add Report for Client Detail Time Auditing
2026-02-13 13:35:02 -05:00
johnnyq
004b3b2bdc
Draft of ticket_by_client report v2 not yet in the side menu of reports
2026-02-05 11:31:40 -05:00
johnnyq
bf1ccc62f5
Fix Collected Tax Report, was not adding totals OCT-Dec was misaligned and Grand Total wasnt displaying
2026-01-29 14:02:50 -05:00
johnnyq
1ce4dd932e
Updated PL report - changed Gross Profit to Gross Revenue as is more accurate for taxation
2026-01-29 13:55:09 -05:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
johnnyq
c66aa92365
Update All Side Nav Links to be absolute so the side bar includes can be navigatable when navs are included in custom code
2025-10-23 13:07:02 -04:00
johnnyq
16242be74e
Update Client Nav to use Absolute links and updated more of the inc_alls to use Document Server Root
2025-10-07 13:44:08 -04:00
johnnyq
2eff11efbf
Added Custom Link option to Reports Nav
2025-10-01 14:35:18 -04:00
johnnyq
e6bcf0e12f
Started updating href paths to absolute paths instead of relative paths as itflow should be installed in document root anyway and not a sub-directory
2025-09-24 12:56:01 -04:00
johnnyq
edabc5c33f
rename /user/ to /agent/ and update links to use agent/ instead
2025-09-23 18:04:23 -04:00
