johnnyq
162a597da9
Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3)
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Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
2026-07-29 13:02:27 -04:00
johnnyq
07c73a6a04
Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide
2026-07-29 00:49:31 -04:00
johnnyq
d08ef6184a
Add optional ticket SLAs
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Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00
johnnyq
b3f959ac55
Use Short echo tags across the code
2026-07-28 18:47:52 -04:00
johnnyq
38a042d435
Remove _details and use singular filename for certain objects
2026-07-15 00:12:27 -04:00
johnnyq
7bc47a58fe
Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
2026-07-14 17:10:45 -04:00
johnnyq
0cdb780b88
Stripe Payment: Rollback stipe-php from 20.0.0 back to 19.4.1 to fix a isses with adding saved paymentss, Stripe updated their API in which we will update to a later date
2026-05-04 12:32:12 -04:00
johnnyq
65b53dd7f4
Tables: Removed removed -sm in table-responsive to fix some responsive issues also adding margin between top and bottom tags in clients and moved the tags in its own div
2026-03-26 13:30:07 -04:00
johnnyq
b94604ae71
Assets List: Major UI / UX Update removed some columns to reduce space and add them as a secondary row instead
2026-03-03 15:20:11 -05:00
wrongecho
dee5085f4a
Allow associating a quote with a ticket
2026-03-02 10:54:44 +00:00
johnnyq
bf1d0655c4
Update Ticket list ui smaller badge for ticket and smaller task progress bar and more natural dates
2026-01-28 22:52:56 -05:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
johnnyq
cab81ca170
Fix Billable sort
2025-12-18 20:39:47 -05:00
johnnyq
a82e2c7ea1
Billable and non billable status use icons check and minus
2025-12-18 20:38:15 -05:00
johnnyq
1e6e7fd6d8
If ticket doesn't have a client dont show client section
2025-11-15 16:51:31 -05:00
johnnyq
8be0789f25
Converted even more bulk modals to the new ajax-modal
2025-11-06 20:36:30 -05:00
johnnyq
cea7d61481
Updated Bread crumbs in ticket, quote invoice to show All as the first breadcrumb
2025-11-03 15:43:56 -05:00
johnnyq
ecce994921
Used status var unstead of get status var for checkall
2025-10-16 11:43:26 -04:00
wrongecho
21aee98f9f
Fix checkAll ticket box not showing when status wasn't set - should only be hidden for the closed view
2025-10-15 09:57:32 +01:00
johnnyq
edabc5c33f
rename /user/ to /agent/ and update links to use agent/ instead
2025-09-23 18:04:23 -04:00
