3 Commits

Author	SHA1	Message	Date
johnnyq	89fba247c5	Add some missing maxlength form options to prevent info overflow and result in error 500	2026-08-02 16:08:01 -04:00
johnnyq	07c73a6a04	Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide	2026-07-29 00:49:31 -04:00
johnnyq	d08ef6184a	Add optional ticket SLAs ... Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.	2026-07-29 00:00:42 -04:00