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2 Commits

Author SHA1 Message Date
johnnyq
07c73a6a04 Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide 2026-07-29 00:49:31 -04:00
johnnyq
d08ef6184a Add optional ticket SLAs 
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
 2026-07-29 00:00:42 -04:00