johnnyq
d08ef6184a
Add optional ticket SLAs
...
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00
johnnyq
f1836c70cd
Replace Function logAction() with logAudit()
2026-07-14 17:35:23 -04:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
johnnyq
a79ce23ae5
Fix randomString() to generate cryptographically secure URL-safe tokens, reduced url keys to 32 Characters for performance and easy copy and paste and compatibility while still mainitaining ubreakable cryptographic keys
2025-12-18 14:24:53 -05:00
johnnyq
99e2487d2b
Fix dupe race condition with ticket, invoice, quote, project, recurring ticket numbering when being created in parallel Atomically update and get the next ticket number in one SQL query everywhere.
2025-11-28 14:14:46 -05:00
johnnyq
9caa42975d
rename get_settings.php to load_global_settings.php and update all requires
2025-08-06 17:48:23 -04:00
johnnyq
8196706538
Ticket API: Allow HTML into ticket Content and allow inserting asset_id
2025-06-26 17:13:27 -04:00
wrongecho
e1f212d30d
Start recording ticket source (API, Email, Portal, Agent)
2025-04-28 14:51:38 +01:00
wrongecho
eadfdc41c4
Tickets api - allow setting the billable status when creating a ticket
2025-03-27 14:45:44 +00:00
wrongecho
421abd4c5b
Tickets api - bugfix 500 error
2025-03-27 14:34:36 +00:00
wrongecho
3eda726b2b
API - New tickets
...
- Allow creating tickets for no client / no contact
- Set URL view key
- Fix line break after ticket details that causes odd email formatting
2024-12-14 17:06:03 +00:00
wrongecho
e417badf92
API - New ticket bugfix
...
Ticket status should be 1, not 'New'
2024-12-14 13:55:39 +00:00
johnnyq
e9f023f0c7
Updated all API functions to use the new logAction Function
2024-11-14 18:27:31 -05:00
o-psi
53c11edc8c
Update constructs to not have parenthesis.
2023-10-20 15:25:52 -05:00
Marcus Hill
c489a85fc0
API: Tickets
...
Add Create API endpoint for tickets.
Supported fields:
- Client ID
- Client Contact
- Subject
- Details
- Priority
- Agent assignee
- Vendor ID
- Vendor ticket ref
2023-09-09 15:28:18 +01:00
