6 Commits

Author	SHA1	Message	Date
johnnyq	162a597da9	Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3) ... Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.	2026-07-29 13:02:27 -04:00
johnnyq	b3f959ac55	Use Short echo tags across the code	2026-07-28 18:47:52 -04:00
johnnyq	9c65644adc	Update the rest of the PHP functions to use camelCase	2026-07-23 17:39:06 -04:00
johnnyq	7bc47a58fe	Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout	2026-07-14 17:10:45 -04:00
johnnyq	0a30300bde	replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage	2026-01-14 17:30:23 -05:00
johnnyq	edabc5c33f	rename /user/ to /agent/ and update links to use agent/ instead	2025-09-23 18:04:23 -04:00