Shown when the status is hovered - in the pickers, on the board and on tickets.
Fixed for ITFlow's own statuses.
A ticket in a paused status never warns or breaches on resolution - the time already spent is kept, and the deadline moves out when it comes back. The response clock always runs.
Fixed for ITFlow's own statuses.
By email or in the portal. Back to Open suits a status that waits on the client; leave it for one like Scheduled, where a "thanks, see you then" shouldn't put it back in the queue. Whoever it is assigned to is told either way.