Filled in when a ticket is raised: . Anything else in square brackets - [Employee Name] - is asked for when a ticket is raised from it; make it a date, a list or yes or no, or required, under Fill-ins on the template's page.
It goes at the end of that project template's tickets.

How a ticket from it is set up. Anything left as it is stays as the New Ticket window has it, and can still be changed there before the ticket is made.

After it is raised.
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Clients pick it on New ticket and answer its fill-ins - the ones set to ask the client. The ticket is raised set up as this template says, with its tasks for those answers. With [Asset] in it, the form also asks which device.

Its name, unless this says otherwise.
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