0) { ?>

" id="pills-add-to-invoice">

Existing Invoice

" id="pills-create-invoice">

Invoice Date *

Invoice Category *

Invoice Title

Item *

Item Description

<?php
                    // Build description text cleanly in PHP, not mixed with HTML
                    $description = "#Ticket: {$ticket_prefix}{$ticket_number} - $ticket_subject\n";
                    $description .= "Priority: {$ticket_priority}\n";
                    $description .= "Opened at: {$ticket_date}\n";
                    if ($ticket_first_response_date_time) {
                        $description .= "Initial Response: {$ticket_first_response_date_time}\n";
                    }
                    if ($ticket_resolved_date) {
                        $description .= "Resolved at: {$ticket_resolved_date}\n";
                    }
                    if ($ticket_assigned_agent) {
                        $description .= "Agent: {$ticket_assigned_agent}\n";
                    }
                    if ($location_id) {
                        $description .= "Location: {$location_name}\n";
                    }
                    if ($contact_id) {
                        $description .= "Contact: {$contact_name}\n";
                    }
                    if ($asset_id) {
                        $description .= "Asset: {$asset_name}\n";
                    }
                    if ($ticket_total_reply_time) {
                        $description .= "Agent Time Spent: {$ticket_total_reply_time}";
                    }

echo trim($description); // Trim any leading/trailing spaces/newlines
                ?>

QTY *

Based off Ticket time spent in 15 Min Increments rounded up.

Price *

Based off Hourly Client rate of

Tax *

Invoice ticket