0, 'open' => 0, 'shown' => 0]; $canned = ticketStatusCannedCount($ticket_status_id); $targets = ticketStatusMoveTargets($ticket_status_id); $tickets = $counts['all']; $plural = function ($n, $one, $many) { return number_format($n) . ' ' . ($n === 1 ? $one : $many); }; ?>

goes for good. Tickets' history keeps its name. stays here, switched off - it can't be picked, and comes off the board. You can switch it on again.

in it. See them
Each says so in its history, and its SLA clock follows the status it goes to.

No tickets are in it.

this status.