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purify($reply_row['ticket_reply']);
$ticket_reply_type = escapeHtml($reply_row['ticket_reply_type']);
// A note that mentions you says so, and your name in it stands out
$reply_mentions_me = in_array(intval($session_user_id), $reply_mentions[$ticket_reply_id] ?? [], true);
if ($reply_mentions_me && $ticket_reply_type == 'Internal') {
$ticket_reply = str_replace('itflow-mention-u' . intval($session_user_id) . '"', 'itflow-mention-u' . intval($session_user_id) . ' is-me"', $ticket_reply);
}
$ticket_reply_created_at = escapeHtml($reply_row['ticket_reply_created_at']);
$ticket_reply_created_at_ago = timeAgo($reply_row['ticket_reply_created_at']);
$ticket_reply_updated_at = escapeHtml($reply_row['ticket_reply_updated_at']);
$ticket_reply_time_worked = '';
// A client's reply wears their contact avatar - their own colour,
// the same as everywhere else they appear
$reply_contact_avatar = '';
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = escapeHtml($reply_row['contact_name']);
$reply_contact_avatar = contactAvatar($client_id, $reply_row['ticket_reply_by'], $reply_row['contact_name'], $reply_row['contact_photo'], 'md');
} else {
$ticket_reply_by_display = escapeHtml($reply_row['user_name']);
$user_id = intval($reply_row['user_id']);
$user_avatar = escapeHtml($reply_row['user_avatar']);
$user_initials = initials($reply_row['user_name']);
$avatar_link = "../uploads/users/$user_id/$user_avatar";
$ticket_reply_time_worked = $reply_row['ticket_reply_time_worked'];
}
// Internal notes are the one thing that must never be mistaken for
// something the client saw, so they get a label, not just a colour
if ($ticket_reply_type == 'Internal') {
$reply_border = 'dark';
$reply_badge = "Internal";
$reply_group = 'internal';
} elseif ($ticket_reply_type == 'Client') {
$reply_border = 'warning';
$reply_badge = "From client";
$reply_group = 'public';
} elseif ($reply_row['ticket_reply_emailed'] === null) {
// From before ITFlow kept whether a reply was emailed
$reply_border = 'info';
$reply_badge = "Public";
$reply_group = 'public';
} elseif (intval($reply_row['ticket_reply_emailed']) === 1) {
$reply_border = 'info';
$reply_badge = "Email reply";
$reply_group = 'public';
} else {
$reply_border = 'info';
$reply_badge = "Public note";
$reply_group = 'public';
}
// Who it was emailed to, and whether it went
$reply_emailed = isset($reply_email_states[$ticket_reply_id]) ? ticketReplyEmailHtml($ticket_reply_id, $reply_email_states[$ticket_reply_id], $reply_email_queue_url) : null;
// A text - the one it was texted to and whether it went, or that it came in by text
$reply_sms = $reply_sms_states[$ticket_reply_id] ?? null;
$reply_sms_line = '';
if ($reply_sms && $reply_sms['direction'] === 'out') {
[$sms_icon, $sms_words, $sms_tone] = smsReplyStateText($reply_sms);
$reply_sms_line = "" . escapeHtml($sms_words) . '';
if ($ticket_reply_type == 'Public') {
$reply_badge = "Text reply";
}
} elseif ($reply_sms && $ticket_reply_type == 'Client') {
$reply_badge .= " By text";
if (trim((string) $reply_row['contact_name']) === '' || !intval($reply_row['ticket_reply_by'])) {
$ticket_reply_by_display = escapeHtml(smsNumberText($reply_sms['number']));
$reply_contact_avatar = '';
}
}
?>
Details
- Status
- Priority
- Assigned to
- Scheduled
- " . ($ticket_onsite ? "Onsite" : "Remote") . ""; } else { $schedule_value = "Not scheduled"; } ?>
- Billing
- Invoiced on Quoted on = 2) { ?> Not billable" ?>
- Prepaid
- from Put back = 2) { ?>
- Time logged
- None yet" ?>
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!empty($ticket['vendor_archived_at'])]) ?>
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