loadHTML('' . $html);
libxml_clear_errors();
$imgs = $dom->getElementsByTagName('img');
foreach ($imgs as $img) {
$src = $img->getAttribute('src');
// Match base64 images
if (preg_match('/^data:image\/([a-zA-Z0-9+]+);base64,(.*)$/s', $src, $matches)) {
$savedAny = true; // <-- We are actually saving at least 1 image
// Create folder ONLY when needed
if (!$folderCreated) {
if (!is_dir($targetDir)) {
mkdir($targetDir, 0775, true);
}
$folderCreated = true;
}
$mimeType = strtolower($matches[1]);
$base64 = $matches[2];
$binary = base64_decode($base64);
if ($binary === false) {
continue;
}
// Extension mapping
switch ($mimeType) {
case 'jpeg':
case 'jpg': $ext = 'jpg'; break;
case 'png': $ext = 'png'; break;
case 'gif': $ext = 'gif'; break;
case 'webp': $ext = 'webp'; break;
default: $ext = 'png';
}
// Secure random filename
$uid = bin2hex(random_bytes(16));
$filename = "img_{$uid}.{$ext}";
$filePath = $targetDir . $filename;
if (file_put_contents($filePath, $binary) !== false) {
$webPath = "/" . $baseWebPath . $ownerId . "/" . $filename;
$img->setAttribute('src', $webPath);
}
}
}
// If no images were processed, return original HTML immediately
if (!$savedAny) {
return $html;
}
// Extract body content only
$body = $dom->getElementsByTagName('body')->item(0);
if ($body) {
$innerHTML = '';
foreach ($body->childNodes as $child) {
$innerHTML .= $dom->saveHTML($child);
}
return $innerHTML;
}
return $html;
}
function cleanupUnusedImages(string $html, string $folderFsPath, string $folderWebPath) {
$folderFsPath = rtrim($folderFsPath, '/\\') . '/';
$folderWebPath = rtrim($folderWebPath, '/\\') . '/';
if (!is_dir($folderFsPath)) {
return; // no folder = nothing to delete
}
// 1. Get all files currently on disk
$filesOnDisk = glob($folderFsPath . "*");
// 2. Find all
preg_match_all('/]+src=["\']([^"\']+)["\']/i', $html, $matches);
$htmlImagePaths = $matches[1] ?? [];
// Normalize paths: keep only filenames belonging to this template folder
$referencedFiles = [];
foreach ($htmlImagePaths as $src) {
if (strpos($src, $folderWebPath) !== false) {
$filename = basename($src);
$referencedFiles[] = $filename;
}
}
// 3. Delete any physical file not referenced in the HTML
foreach ($filesOnDisk as $filePath) {
$filename = basename($filePath);
if (!in_array($filename, $referencedFiles)) {
unlink($filePath);
}
}
}
/*
* Ticket attachment uploads
*
* Shared by the agent ticket page, the new ticket modal and the client portal
* reply form, so the allowed extension list has one definition rather than one
* per caller.
*
* Files land in uploads/tickets// under an unguessable reference name
* and are only ever served back through the ticket_attachment.php endpoints,
* which re-check permissions and force a safe Content-Type.
*
* Pass $reply_id to attach to a specific reply, or null to attach to the ticket
* itself - the ticket page reads reply_id IS NULL as "belongs to the ticket".
*
* Returns a list of what was stored - ['name' => original name, 'path' => path
* relative to the app root, 'size' => bytes] - so a caller can pass the same
* files to the mail queue. Anything the extension allow-list or checkFileUpload()
* rejects is skipped silently, as it always has been.
*/
function saveTicketAttachments($ticket_id, $reply_id = null, $field_name = 'attachments') {
global $mysqli;
$ticket_id = intval($ticket_id);
$stored_attachments = [];
if (!$ticket_id || empty($_FILES[$field_name]) || !isset($_FILES[$field_name]['name'])) {
return $stored_attachments;
}
$allowed_extensions = TICKET_ATTACHMENT_EXTENSIONS;
// A single-file input posts scalars, a multiple one posts arrays - normalize
$names = $_FILES[$field_name]['name'];
if (!is_array($names)) {
return $stored_attachments;
}
mkdirMissing('../uploads/tickets/');
$upload_file_dir = "../uploads/tickets/" . $ticket_id . "/";
mkdirMissing($upload_file_dir);
if ($reply_id === null) {
$reply_id_sql = 'NULL';
} else {
$reply_id_sql = intval($reply_id);
}
for ($i = 0; $i < count($names); $i++) {
$single_file = [
'name' => $_FILES[$field_name]['name'][$i],
'type' => $_FILES[$field_name]['type'][$i],
'tmp_name' => $_FILES[$field_name]['tmp_name'][$i],
'error' => $_FILES[$field_name]['error'][$i],
'size' => $_FILES[$field_name]['size'][$i]
];
$attachment_reference_name = checkFileUpload($single_file, $allowed_extensions);
if (!$attachment_reference_name) {
continue;
}
$destination_path = $upload_file_dir . $attachment_reference_name;
if (!move_uploaded_file($single_file['tmp_name'], $destination_path)) {
continue;
}
$attachment_name = escapeSql($single_file['name']);
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$attachment_name', ticket_attachment_reference_name = '$attachment_reference_name', ticket_attachment_reply_id = $reply_id_sql, ticket_attachment_ticket_id = $ticket_id");
// Path is relative to the app root, not the caller, so the mail cron can
// resolve it from its own directory
$stored_attachments[] = [
'name' => $single_file['name'],
'path' => "uploads/tickets/$ticket_id/$attachment_reference_name",
'size' => (int) $single_file['size']
];
}
return $stored_attachments;
}
/*
* Splits a stored attachment list into what the mail queue will carry and what it
* will not, against MAX_EMAIL_ATTACHMENT_BYTES applied to the message as a whole.
*
* Oversized files stay on the ticket - the recipient can still download them from
* the portal - and the caller is expected to say so rather than leaving the agent
* to assume everything went out.
*
* Returns ['send' => [...], 'skipped' => [...]] in the input order.
*/
function filterEmailableAttachments($attachments) {
$result = ['send' => [], 'skipped' => []];
$running_total = 0;
foreach ($attachments as $attachment) {
$size = intval($attachment['size'] ?? 0);
if ($size > 0 && $running_total + $size <= MAX_EMAIL_ATTACHMENT_BYTES) {
$running_total += $size;
$result['send'][] = $attachment;
} else {
$result['skipped'][] = $attachment;
}
}
return $result;
}
/*
* FontAwesome icon name for a file extension.
*
* Lived in client/functions.php until agent/files.php needed the same mapping
* for its gallery view. The portal reaches this file through the root
* functions.php it already loads, so moving it up costs the portal nothing and
* leaves one list of extensions rather than two to drift apart.
*/
function getFileIcon($file_extension) {
$file_extension = strtolower($file_extension);
// Document icons
if (in_array($file_extension, ['pdf'])) {
return 'file-pdf';
} elseif (in_array($file_extension, ['doc', 'docx'])) {
return 'file-word';
} elseif (in_array($file_extension, ['xls', 'xlsx'])) {
return 'file-excel';
} elseif (in_array($file_extension, ['ppt', 'pptx'])) {
return 'file-powerpoint';
} elseif (in_array($file_extension, ['txt', 'md', 'rtf'])) {
return 'file-alt';
} elseif (in_array($file_extension, ['zip', 'rar', '7z', 'tar', 'gz'])) {
return 'file-archive';
} elseif (in_array($file_extension, ['jpg', 'jpeg', 'png', 'gif', 'webp', 'bmp'])) {
return 'file-image';
} elseif (in_array($file_extension, ['mp4', 'avi', 'mov', 'wmv', 'flv'])) {
return 'file-video';
} elseif (in_array($file_extension, ['mp3', 'wav', 'ogg', 'flac'])) {
return 'file-audio';
} elseif (in_array($file_extension, ['html', 'htm', 'css', 'js', 'php', 'py', 'java'])) {
return 'file-code';
} else {
return 'file';
}
}
/*
* MIME types safe to render inline in a browser.
*
* Anything not on this list is served Content-Disposition: attachment - HTML
* and SVG in particular are stored-XSS vectors when a browser renders them from
* our own origin. Four file-serving entry points enforced it from four
* identical copies of the array; the gallery preview in agent/files.php has to
* agree with them about what it can frame, so the list is defined once here.
*
* application/json is on the list because a browser renders it as text, not as
* markup, and every serving point sends X-Content-Type-Options: nosniff so it
* cannot be re-interpreted as HTML.
*/
function getInlineViewableMimeTypes() {
return [
"application/pdf",
"image/png",
"image/jpeg",
"image/gif",
"image/webp",
"text/plain",
"application/json"
];
}
/*
* Tidies raw text into something worth showing in a preview tile.
*
* Two callers, two different messes, one clean-up:
*
* documents - document_content_raw is TinyMCE HTML that has been through
* strip_tags(), which removes the TAGS and leaves the ENTITIES.
* A paragraph of "Hello world & friends" arrives with
* those sequences intact, and escaping it for output turned them
* into a literal on screen. Decode first, escape last.
*
* text files - whatever bytes are on disk: a UTF-8 BOM that renders as a
* stray glyph, CRLF line endings, stray control characters, and
* the possibility that a file claiming text/plain is not text.
*
* Returns '' when there is nothing worth showing, so callers fall back to the
* file-type icon rather than printing noise.
*/
function cleanTextExcerpt($text, $length = 400) {
$text = (string) $text;
// A BOM is invisible metadata to a text editor and a stray glyph in HTML
$text = preg_replace('/^\xEF\xBB\xBF/', '', $text);
// Entities left behind by strip_tags(), plus TinyMCE's non-breaking spaces,
// which are U+00A0 once decoded and read as odd gaps
$text = html_entity_decode($text, ENT_QUOTES | ENT_HTML5, 'UTF-8');
$text = str_replace("\xC2\xA0", ' ', $text);
// Drop anything that is not valid UTF-8 rather than letting a half-decoded
// byte render as a replacement character
if (!mb_check_encoding($text, 'UTF-8')) {
$text = mb_convert_encoding($text, 'UTF-8', 'UTF-8');
}
// Control characters, keeping the two that carry meaning in a preview.
// No /u modifier on purpose: these are all single-byte ASCII, and every
// continuation byte of a multi-byte character is >= 0x80, so a byte-wise
// strip cannot damage one. With /u the whole call returns null the moment
// the subject holds a stray invalid byte, blanking the excerpt instead of
// cleaning it.
$text = preg_replace('/[\x00-\x08\x0B\x0C\x0E-\x1F\x7F]/', '', $text);
$text = str_replace(["\r\n", "\r"], "\n", $text);
// Stripped HTML leaves long runs of blank lines and indentation
$text = preg_replace('/[ \t]+/', ' ', $text);
$text = preg_replace('/\n{2,}/', "\n", $text);
$text = trim($text);
// Cut on a character boundary - a byte-wise substr can split a multi-byte
// character and leave a broken glyph at the end of every tile
if (mb_strlen($text, 'UTF-8') > $length) {
$text = mb_substr($text, 0, $length, 'UTF-8') . '...';
}
return (string) $text;
}
/*
* First few hundred characters of a text file, for a grid tile preview.
*
* Reads a bounded chunk rather than the whole file - a 40MB log has no business
* being loaded into a page that shows two dozen tiles - and re-applies the same
* realpath containment check the file-serving endpoints use, because the caller
* is building a path from a database column.
*
* Returns '' when the file is missing, unreadable, escapes uploads/, or does
* not look like text at all. The last case matters: a mislabelled binary served
* as text/plain would otherwise fill the tile with garbage.
*/
function getFileTextExcerpt($client_id, $file_reference_name, $length = 400) {
$client_id = intval($client_id);
$uploads_base = realpath(__DIR__ . "/../uploads");
$file_path = realpath(__DIR__ . "/../uploads/clients/$client_id/$file_reference_name");
if ($file_path === false || $uploads_base === false || strpos($file_path, $uploads_base) !== 0) {
return '';
}
if (!is_file($file_path) || !is_readable($file_path)) {
return '';
}
$handle = fopen($file_path, 'rb');
if ($handle === false) {
return '';
}
// Read well past the target so cleaning and the character-boundary cut
// still have a full excerpt to work with
$raw = fread($handle, $length * 4);
fclose($handle);
if ($raw === false || $raw === '') {
return '';
}
// Does this actually look like text? Count the bytes no text file should
// carry; a few percent is a mislabelled binary, not a stray character.
$control_bytes = strlen(preg_replace('/[^\x00-\x08\x0B\x0C\x0E-\x1F]/', '', $raw));
if ($control_bytes > 0 && ($control_bytes / strlen($raw)) > 0.05) {
return '';
}
return cleanTextExcerpt($raw, $length);
}
/*
* Files & documents section - how a file's type is shown, and the client's
* folder tree. Shared by agent/files.php, the document page, the file and
* document quick looks and the upload, move and link modals.
*/
/**
* What kind of file an extension is: its icon, a short label, and the colour
* family its tile is drawn in (.itflow-file-tone-* in itflow_custom.css).
* Leans on getFileIcon() for the icon where the two agree, so the portal and
* the agent side still read from one list of extensions.
*/
function fileTypeInfo($extension) {
$extension = strtolower(trim((string) $extension));
$kinds = [
['pdf', ['pdf'], 'file-pdf', 'PDF'],
['word', ['doc', 'docx', 'odt', 'rtf', 'pages'], 'file-word', 'Word'],
['excel', ['xls', 'xlsx', 'ods', 'csv', 'numbers'], 'file-excel', 'Spreadsheet'],
['slides', ['ppt', 'pptx', 'odp'], 'file-powerpoint', 'Presentation'],
['image', ['jpg', 'jpeg', 'png', 'gif', 'webp', 'bmp', 'tif', 'tiff', 'heic', 'svg'], 'file-image', 'Image'],
['media', ['mp4', 'mov', 'av1', 'avi', 'mkv', 'webm', 'wmv'], 'file-video', 'Video'],
['media', ['mp3', 'wav', 'ogg', 'flac', 'm4a'], 'file-audio', 'Audio'],
['archive', ['zip', 'tar', 'gz', 'tgz', '7z', 'rar'], 'file-archive', 'Archive'],
['text', ['txt', 'md', 'log'], 'file-alt', 'Text'],
['text', ['msg', 'eml'], 'envelope', 'Email'],
['code', ['json', 'cfg', 'conf', 'ini', 'xml', 'yaml', 'yml', 'ovpn', 'ps1', 'bat', 'sh', 'unf', 'unifi', 'stk', 'swb'], 'file-code', 'Config / script'],
['drawing', ['vsdx', 'drawio'], 'project-diagram', 'Diagram'],
['cert', ['pfx', 'p12', 'cer', 'crt', 'pem', 'key'], 'certificate', 'Certificate / key'],
];
foreach ($kinds as [$tone, $extensions, $icon, $label]) {
if (in_array($extension, $extensions, true)) {
return ['tone' => $tone, 'icon' => $icon, 'label' => $label];
}
}
return ['tone' => 'other', 'icon' => getFileIcon($extension), 'label' => $extension !== '' ? strtoupper($extension) . ' file' : 'File'];
}
/** A file's type as a coloured tile - the files list, linked items, the quick look. $size is '', 'sm' or 'lg'. */
function fileTypeTile($extension, $size = '') {
$info = fileTypeInfo($extension);
return '';
}
/** A created document's tile, in the same family as fileTypeTile(). */
function documentTile($size = '') {
return '';
}
/**
* Every folder a client has, in one query: id => [folder_id, folder_name,
* parent_folder, children => [ids]], with 0 standing in for the root.
* Folders whose parent no longer exists hang off the root, so nothing in
* them is ever out of reach.
*/
function folderTree($client_id) {
global $mysqli;
$client_id = intval($client_id);
$tree = [0 => ['folder_id' => 0, 'folder_name' => '/', 'parent_folder' => -1, 'children' => []]];
$sql = mysqli_query($mysqli, "SELECT folder_id, folder_name, parent_folder FROM folders WHERE folder_client_id = $client_id ORDER BY folder_name ASC");
while ($row = mysqli_fetch_assoc($sql)) {
$tree[intval($row['folder_id'])] = ['folder_id' => intval($row['folder_id']), 'folder_name' => $row['folder_name'], 'parent_folder' => intval($row['parent_folder']), 'children' => []];
}
foreach ($tree as $folder_id => $folder) {
if ($folder_id === 0) {
continue;
}
$parent = isset($tree[$folder['parent_folder']]) && $folder['parent_folder'] !== $folder_id ? $folder['parent_folder'] : 0;
$tree[$folder_id]['parent_folder'] = $parent;
$tree[$parent]['children'][] = $folder_id;
}
return $tree;
}
/** The folders from the root down to $folder_id, root left out: [[folder_id, folder_name], ...]. */
function folderPath($tree, $folder_id) {
$path = [];
$seen = [];
$folder_id = intval($folder_id);
while ($folder_id && isset($tree[$folder_id]) && !isset($seen[$folder_id])) {
$seen[$folder_id] = true;
array_unshift($path, ['folder_id' => $folder_id, 'folder_name' => $tree[$folder_id]['folder_name']]);
$folder_id = $tree[$folder_id]['parent_folder'];
}
return $path;
}
/** $folder_id and every folder under it. */
function folderSubtree($tree, $folder_id) {
$ids = [];
$stack = [intval($folder_id)];
while ($stack) {
$id = array_pop($stack);
if (!isset($tree[$id]) || isset($ids[$id])) {
continue;
}
$ids[$id] = true;
foreach ($tree[$id]['children'] as $child) {
$stack[] = $child;
}
}
return array_keys($ids);
}
/**
* ';
$walk = function ($parent_id, $depth) use (&$walk, $tree, $skip, $selected, &$html) {
foreach ($tree[$parent_id]['children'] as $folder_id) {
if (isset($skip[$folder_id])) {
continue;
}
$path = implode(' / ', array_column(folderPath($tree, $tree[$folder_id]['parent_folder']), 'folder_name'));
$html .= '';
$walk($folder_id, $depth + 1);
}
};
$walk(0, 0);
return $html;
}
/** $folder_id if it is one of the client's folders (0, the top level, always is), otherwise 0. */
function folderOwnedId($folder_id, $client_id) {
global $mysqli;
$folder_id = intval($folder_id);
if (!$folder_id) {
return 0;
}
$sql = mysqli_query($mysqli, "SELECT 1 FROM folders WHERE folder_id = $folder_id AND folder_client_id = " . intval($client_id) . " LIMIT 1");
return mysqli_num_rows($sql) ? $folder_id : 0;
}
/** A folder's name for messages and logs - "Top level" for the root. Raw. */
function folderDisplayName($folder_id) {
$folder_id = intval($folder_id);
return $folder_id ? (string) getFieldById('folders', $folder_id, 'folder_name') : 'Top level';
}
/*
* Deleting for good - shared by the single and bulk delete handlers in
* agent/post/file.php and agent/post/document.php. Each checks the agent's
* access to the record's client itself, and takes every link with it.
*/
/** Remove a stored file from disk - quietly, when it is already gone. */
function fileRemoveFromDisk($client_id, $file_reference_name) {
$path = __DIR__ . "/../uploads/clients/" . intval($client_id) . "/" . basename((string) $file_reference_name);
if ((string) $file_reference_name !== '' && is_file($path)) {
unlink($path);
}
}
/** Delete one file for good: the file on disk, its links and its row. Returns its name, or null if it is not there. */
function fileDeleteForGood($file_id) {
global $mysqli, $session_name, $client_id;
$file_id = intval($file_id);
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT file_client_id, file_name, file_reference_name FROM files WHERE file_id = $file_id"));
if (!$row) {
return null;
}
$client_id = intval($row['file_client_id']);
enforceClientAccess();
fileRemoveFromDisk($client_id, $row['file_reference_name']);
linkRemoveAll('file', $file_id);
mysqli_query($mysqli, "DELETE FROM files WHERE file_id = $file_id");
logAudit("File", "Delete", "$session_name deleted file " . escapeSql($row['file_name']), $client_id);
return $row['file_name'];
}
/** Delete one document for good, with its versions, images and links. Returns its name, or null. */
function documentDeleteForGood($document_id) {
global $mysqli, $session_name, $client_id;
$document_id = intval($document_id);
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT document_client_id, document_name FROM documents WHERE document_id = $document_id"));
if (!$row) {
return null;
}
$client_id = intval($row['document_client_id']);
enforceClientAccess();
mysqli_query($mysqli, "DELETE FROM documents WHERE document_id = $document_id");
mysqli_query($mysqli, "DELETE FROM document_versions WHERE document_version_document_id = $document_id");
linkRemoveAll('document', $document_id);
removeDirectory($_SERVER['DOCUMENT_ROOT'] . "/uploads/documents/" . $document_id);
logAudit("Document", "Delete", "$session_name deleted document " . escapeSql($row['document_name']) . " and all versions", $client_id);
return $row['document_name'];
}
/**
* What a document's full-text search runs over (document_content_raw): its
* name and its text, tags stripped. A space goes in front of every tag first,
* so "
one
two
" reads "one two", not "onetwo". Raw - escape
* it for the query.
*/
function documentContentRaw($name, $html) {
return trim(trim((string) $name) . ' ' . trim(preg_replace('/\s+/u', ' ', strip_tags(str_replace('<', ' <', (string) $html)))));
}
/**
* A document's HTML made safe to show - the HTMLPurifier setup the document
* page, the document quick look and the version viewer all use.
*/
function documentHtmlPurify($html) {
static $purifier = null;
if ($purifier === null) {
require_once __DIR__ . '/../libs/htmlpurifier/HTMLPurifier.standalone.php';
$config = HTMLPurifier_Config::createDefault();
$config->set('Cache.DefinitionImpl', null);
$config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
$purifier = new HTMLPurifier($config);
}
return $purifier->purify((string) $html);
}