set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
$purifier = new HTMLPurifier($purifier_config);
if (isset($_GET['id']) && intval($_GET['id'])) {
$ticket_id = intval($_GET['id']);
if ($session_contact_id == $session_client_primary_contact_id || $session_contact_is_technical_contact) {
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
} else {
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
}
$ticket_row = mysqli_fetch_array($ticket_sql);
if ($ticket_row) {
$ticket_prefix = nullable_htmlentities($ticket_row['ticket_prefix']);
$ticket_number = intval($ticket_row['ticket_number']);
$ticket_status = nullable_htmlentities($ticket_row['ticket_status']);
$ticket_priority = nullable_htmlentities($ticket_row['ticket_priority']);
$ticket_subject = nullable_htmlentities($ticket_row['ticket_subject']);
$ticket_details = $purifier->purify($ticket_row['ticket_details']);
$ticket_feedback = nullable_htmlentities($ticket_row['ticket_feedback']);
?>
-
Home
-
Tickets
- Ticket
Subject:
State:
Priority:
Rate your ticket
Rated -- Thanks for your feedback!
purify($row['ticket_reply']);
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
$ticket_reply_by = intval($row['ticket_reply_by']);
$ticket_reply_type = $row['ticket_reply_type'];
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
$user_initials = initials($row['contact_name']);
$user_avatar = $row['contact_photo'];
$avatar_link = "../uploads/clients/$session_client_id/$user_avatar";
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
$user_id = intval($row['user_id']);
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$avatar_link = "../uploads/users/$user_id/$user_avatar";
}
?>