" . escapeHtml(stripslashes($task_name)) . " added"); redirect(); } if (isset($_POST['edit_ticket_task'])) { validateCSRFToken(); [$task, $row] = taskForRequest($_POST['task_id'] ?? 0, 2); $task_id = intval($task['task_id']); $task_name = escapeSql(mb_substr(trim((string) ($_POST['name'] ?? '')), 0, 255)); $task_order = intval($_POST['order'] ?? 0); $task_completion_estimate = max(0, intval($_POST['completion_estimate'] ?? 0)); if ($task_name === '') { flashAlert('A task needs a name.', 'error'); redirect(); } mysqli_query($mysqli, "UPDATE tasks SET task_name = '$task_name', task_order = $task_order, task_completion_estimate = $task_completion_estimate WHERE task_id = $task_id"); logAudit("Task", "Edit", "$session_name edited task $task_name", $client_id, $task_id); flashAlert("Task " . escapeHtml(stripslashes($task_name)) . " saved"); redirect(); } if (isset($_GET['delete_task'])) { validateCSRFToken(); [$task, $row] = taskForRequest($_GET['delete_task'], 3); $task_id = intval($task['task_id']); $task_name = escapeSql($task['task_name']); mysqli_query($mysqli, "DELETE FROM task_approvals WHERE approval_task_id = $task_id"); mysqli_query($mysqli, "DELETE FROM tasks WHERE task_id = $task_id"); logAudit("Task", "Delete", "$session_name deleted task $task_name", $client_id, $task_id); flashAlert("Task " . escapeHtml($task['task_name']) . " deleted", 'error'); redirect(); } if (isset($_GET['complete_task']) || isset($_GET['undo_complete_task'])) { validateCSRFToken(); $complete = isset($_GET['complete_task']); [$task, $row] = taskForRequest($complete ? $_GET['complete_task'] : $_GET['undo_complete_task'], 2); $task_id = intval($task['task_id']); $ticket_id = intval($row['ticket_id']); $task_name = escapeSql($task['task_name']); if ($complete) { mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NOW(), task_completed_by = $session_user_id WHERE task_id = $task_id AND task_completed_at IS NULL"); } else { mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NULL, task_completed_by = NULL WHERE task_id = $task_id"); } // Audit trail only - task_completion_estimate is planning information, not labour. // Booking it as time worked double-counted against whatever the tech actually logged. mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '" . ($complete ? 'Completed Task' : 'Undo Completed Task') . " - $task_name', ticket_reply_time_worked = '00:00:00', ticket_reply_type = 'Internal', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id"); logAudit("Task", "Edit", "$session_name " . ($complete ? "completed task $task_name" : "marked task $task_name as incomplete"), $client_id, $task_id); flashAlert("Task " . escapeHtml($task['task_name']) . " " . ($complete ? 'completed' : 'marked not done'), $complete ? 'success' : 'error'); redirect(); } if (isset($_POST['add_ticket_task_approver'])) { validateCSRFToken(); [$task, $row] = taskForRequest($_POST['task_id'] ?? 0, 2); $task_id = intval($task['task_id']); $scope = ($_POST['approval_scope'] ?? '') === 'internal' ? 'internal' : 'client'; $type = in_array($_POST['approval_type'] ?? '', ['any', 'technical', 'billing', 'specific'], true) ? $_POST['approval_type'] : 'any'; $approval_url_key = randomString(32); $required_user_id = "NULL"; if ($type == 'specific') { $required_user_id = ticketAgentId($_POST['approval_required_user_id'] ?? 0); if (!$required_user_id) { flashAlert('Pick the agent who has to approve it.', 'error'); redirect(); } } mysqli_query($mysqli, "INSERT INTO task_approvals SET approval_scope = '$scope', approval_type = '$type', approval_required_user_id = $required_user_id, approval_status = 'pending', approval_created_by = $session_user_id, approval_url_key = '$approval_url_key', approval_task_id = $task_id"); $approval_id = mysqli_insert_id($mysqli); $task_name = escapeSql($task['task_name']); $ticket_id = intval($row['ticket_id']); $reference = ticketReference($row); $by = stripslashes($session_name); // The agent named hears in the app too if ($scope == 'internal' && $type == 'specific' && $session_user_id !== $required_user_id) { mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name needs your approval for ticket " . escapeSql($reference) . " task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = 0, notification_user_id = $required_user_id"); } // Who is asked, by email (functions/ticket.php) ticketMailTaskApproval($approval_id, $by); // Logging logAudit("Task", "Edit", "$session_name added task approver for $task_name", $client_id, $task_id); flashAlert("Approver added to task " . stripslashes($task_name) . ""); redirect(); } if (isset($_GET['approve_ticket_task'])) { validateCSRFToken(); [$task, $row] = taskForRequest($_GET['approve_ticket_task'], 2); $task_id = intval($task['task_id']); $approval_id = intval($_GET['approval_id'] ?? 0); $approval_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT approval_created_by, approval_required_user_id, approval_scope, approval_type FROM task_approvals WHERE approval_id = $approval_id AND approval_task_id = $task_id AND approval_scope = 'internal'")); if (!$approval_row) { flashAlert('That approval request no longer exists.', 'error'); redirect(); } $task_name = escapeSql($task['task_name']); $type = escapeSql($approval_row['approval_type']); $required_user = intval($approval_row['approval_required_user_id']); $created_by = intval($approval_row['approval_created_by']); $ticket_id = intval($row['ticket_id']); // Validate approver (deny) if ($required_user > 0 && $required_user !== $session_user_id) { flashAlert('This approval is for another agent.', 'error'); redirect(); exit; } if ($required_user == 0 && $type == 'any' && $created_by == $session_user_id) { flashAlert('You asked for this approval - someone else has to give it.', 'error'); redirect(); exit; } // Approve mysqli_query($mysqli, "UPDATE task_approvals SET approval_status = 'approved', approval_approved_by = $session_user_id WHERE approval_id = $approval_id AND approval_task_id = $task_id AND approval_scope = 'internal'"); // Notify mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = 0, notification_user_id = $created_by"); // TODO: Email agent // Logging logAudit("Task", "Edit", "$session_name approved task $task_name (approval $approval_id)", 0, $task_id); flashAlert("Task " . stripslashes($task_name) . " approved"); redirect(); } if (isset($_GET['delete_ticket_task_approver'])) { validateCSRFToken(); $approval_id = intval($_GET['delete_ticket_task_approver']); $approval = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT approval_task_id FROM task_approvals WHERE approval_id = $approval_id")); if (!$approval) { flashAlert('That approval request was already removed.', 'error'); redirect(); } [$task, $row] = taskForRequest($approval['approval_task_id'], 3); mysqli_query($mysqli, "DELETE FROM task_approvals WHERE approval_id = $approval_id"); logAudit("Task", "Delete", "$session_name deleted the approval request on task " . escapeSql($task['task_name']), $client_id, intval($task['task_id'])); flashAlert("Approval request deleted", 'error'); redirect(); } if (isset($_GET['complete_all_tasks']) || isset($_GET['undo_complete_all_tasks'])) { validateCSRFToken(); $complete = isset($_GET['complete_all_tasks']); $row = ticketForRequest($complete ? $_GET['complete_all_tasks'] : $_GET['undo_complete_all_tasks'], 2); $ticket_id = intval($row['ticket_id']); if ($complete) { mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NOW(), task_completed_by = $session_user_id WHERE task_ticket_id = $ticket_id AND task_completed_at IS NULL"); } else { mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NULL, task_completed_by = NULL WHERE task_ticket_id = $ticket_id AND task_completed_at IS NOT NULL"); } mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '" . ($complete ? 'Marked all tasks complete' : 'Marked all tasks incomplete') . "', ticket_reply_time_worked = '00:00:00', ticket_reply_type = 'Internal', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id"); logAudit("Ticket", "Edit", "$session_name marked all tasks " . ($complete ? 'complete' : 'as incomplete') . " for ticket " . escapeSql(ticketReference($row)), $client_id, $ticket_id); flashAlert($complete ? "All tasks marked complete" : "All tasks marked not done", $complete ? 'success' : 'error'); redirect(); }