$status_id,
'name' => escapeHtml($row['ticket_status_name']),
'color' => escapeHtml($row['ticket_status_color']),
'pauses_sla' => intval($row['ticket_status_pauses_sla']),
'tickets' => array()
);
}
$ordering_snippet = "ORDER BY
CASE
WHEN ticket_priority = 'Urgent' THEN 0
WHEN ticket_priority = 'High' THEN 1
WHEN ticket_priority = 'Medium' THEN 2
WHEN ticket_priority = 'Low' THEN 3
ELSE 4
END,
ticket_id DESC";
if ($config_ticket_ordering == 1) {
$ordering_snippet = "ORDER BY ticket_order ASC";
}
/*
* Same WHERE clause the list view runs, so the filter bar means the same
* thing in both views. The old kanban query built its own subset and quietly
* ignored the SLA, priority and billing filters.
*/
$sql = mysqli_query($mysqli,
"SELECT $ticket_select_columns
FROM tickets
$ticket_joins
$ticket_where
$ordering_snippet"
);
$kanban_ticket_count = 0;
$kanban_offboard_count = 0;
while ($row = mysqli_fetch_assoc($sql)) {
$status_id = intval($row['ticket_status_id']);
if (isset($statuses[$status_id])) {
$statuses[$status_id]['tickets'][] = $row;
$kanban_ticket_count++;
} else {
// Matched the filters but sits in a status with no column - Closed, or
// a status that has since been deactivated
$kanban_offboard_count++;
}
}
$kanban = array_values($statuses);
?>
The board has no column for these tickets - closed tickets are not shown on the kanban.