Never";
} else {
$ticket_updated_at_display = "Never
";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago
$ticket_updated_at";
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if ($ticket_priority == "High") {
$ticket_priority_display = "$ticket_priority";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "$ticket_priority";
} elseif ($ticket_priority == "Low") {
$ticket_priority_display = "$ticket_priority";
} else{
$ticket_priority_display = "-";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "Not Assigned
";
} else {
$ticket_assigned_to_display = "Not Assigned
";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
$project_id = intval($row['ticket_project_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
if (empty($contact_archived_at)) {
$contact_archived_display = "";
} else {
$contact_archived_display = "Archived - ";
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_archived_display$contact_name
$contact_email";
}
// Get who last updated the ticket - to be shown in the last Response column
$ticket_reply_type = "Client"; // Default to client for unreplied tickets
$ticket_reply_by_display = ""; // Default none
$sql_ticket_reply = mysqli_query($mysqli, "SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
);
$row = mysqli_fetch_array($sql_ticket_reply);
if ($row) {
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
}
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
}
?>
">
|
|
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|
$";
} else {
echo "X";
}
?>
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