value="1" id="emailToTicketParseSwitch"> Email-to-ticket parsing (cron_ticket_email_parser.php must also be added to cron and run every few mins)

value="1" id="emailToTicketAnonParseSwitch" > Create tickets for emails from unknown senders/domains (Enable to ensure all emails automatically create tickets)

value="1" id="ticketBillableSwitch"> Default to Billable (This will check the billable box on all new tickets)