This is a notification that a quote has been accepted in ITFlow.
Client: $client_name
Quote: $quote_prefix$quote_number
~
$company_name - Billing
$config_quote_from_email";
$data[] = [
'from' => $config_quote_from_email,
'from_name' => $config_quote_from_name,
'recipient' => $config_quote_notification_email,
'subject' => $subject,
'body' => $body,
];
$mail = addToMailQueue($mysqli, $data);
}
$_SESSION['alert_message'] = "Quote Accepted";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}
if (isset($_GET['decline_quote'], $_GET['url_key'])) {
$quote_id = intval($_GET['decline_quote']);
$url_key = sanitizeInput($_GET['url_key']);
// Select only the necessary fields
$sql = mysqli_query($mysqli, "SELECT quote_prefix, quote_number, client_name, client_id FROM quotes LEFT JOIN clients ON quote_client_id = client_id WHERE quote_id = $quote_id AND quote_url_key = '$url_key'");
if (mysqli_num_rows($sql) == 1) {
$row = mysqli_fetch_array($sql);
$quote_prefix = sanitizeInput($row['quote_prefix']);
$quote_number = intval($row['quote_number']);
$client_name = sanitizeInput($row['client_name']);
$client_id = intval($row['client_id']);
mysqli_query($mysqli, "UPDATE quotes SET quote_status = 'Declined' WHERE quote_id = $quote_id");
mysqli_query($mysqli, "INSERT INTO history SET history_status = 'Declined', history_description = 'Client declined Quote!', history_quote_id = $quote_id");
// Notification
appNotify("Quote Declined", "Quote $quote_prefix$quote_number has been declined by $client_name", "quote.php?quote_id=$quote_id", $client_id);
customAction('quote_decline', $quote_id);
// Internal email notification
$sql_company = mysqli_query($mysqli, "SELECT company_name FROM companies WHERE company_id = 1");
$row = mysqli_fetch_array($sql_company);
$company_name = sanitizeInput($row['company_name']);
$sql_settings = mysqli_query($mysqli, "SELECT * FROM settings WHERE company_id = 1");
$row = mysqli_fetch_array($sql_settings);
$config_smtp_host = $row['config_smtp_host'];
$config_smtp_port = intval($row['config_smtp_port']);
$config_smtp_encryption = $row['config_smtp_encryption'];
$config_smtp_username = $row['config_smtp_username'];
$config_smtp_password = $row['config_smtp_password'];
$config_quote_from_name = sanitizeInput($row['config_quote_from_name']);
$config_quote_from_email = sanitizeInput($row['config_quote_from_email']);
$config_quote_notification_email = sanitizeInput($row['config_quote_notification_email']);
$config_base_url = sanitizeInput($config_base_url);
if (!empty($config_smtp_host) && !empty($config_quote_notification_email)) {
$subject = "Quote Declined - $client_name - Quote $quote_prefix$quote_number";
$body = "Hello,
This is a notification that a quote has been declined in ITFlow.
Client: $client_name
Quote: $quote_prefix$quote_number
~
$company_name - Billing
$config_quote_from_email";
$data[] = [
'from' => $config_quote_from_email,
'from_name' => $config_quote_from_name,
'recipient' => $config_quote_notification_email,
'subject' => $subject,
'body' => $body,
];
$mail = addToMailQueue($mysqli, $data);
}
$_SESSION['alert_type'] = "danger";
$_SESSION['alert_message'] = "Quote Declined";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}
if (isset($_GET['reopen_ticket'], $_GET['url_key'])) {
$ticket_id = intval($_GET['ticket_id']);
$url_key = sanitizeInput($_GET['url_key']);
// Select only the necessary fields
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_resolved_at IS NOT NULL AND ticket_closed_at IS NULL");
if (mysqli_num_rows($sql) == 1) {
// Update the ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket reopened by client (guest URL).', ticket_reply_type = 'Internal', ticket_reply_by = 0, ticket_reply_ticket_id = $ticket_id");
// Logging
customAction('ticket_update', $ticket_id);
$_SESSION['alert_message'] = "Ticket reopened";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}
if (isset($_GET['close_ticket'], $_GET['url_key'])) {
$ticket_id = intval($_GET['ticket_id']);
$url_key = sanitizeInput($_GET['url_key']);
// Select only the necessary fields
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_resolved_at IS NOT NULL AND ticket_closed_at IS NULL");
if (mysqli_num_rows($sql) == 1) {
// Update the ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by client (guest URL).', ticket_reply_type = 'Internal', ticket_reply_by = 0, ticket_reply_ticket_id = $ticket_id");
// Logging
customAction('ticket_close', $ticket_id);
$_SESSION['alert_message'] = "Ticket closed";
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
echo "Invalid!!";
}
}
if (isset($_GET['add_ticket_feedback'], $_GET['url_key'])) {
$ticket_id = intval($_GET['ticket_id']);
$url_key = sanitizeInput($_GET['url_key']);
$feedback = sanitizeInput($_GET['feedback']);
// Select only the necessary fields
$sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key' AND ticket_closed_at IS NOT NULL");
if (mysqli_num_rows($sql) == 1) {
// Add feedback
mysqli_query($mysqli, "UPDATE tickets SET ticket_feedback = '$feedback' WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'");
// Notify on bad feedback
if ($feedback == "Bad") {
appNotify("Feedback", "Guest rated ticket ID $ticket_id as bad", "ticket.php?ticket_id=$ticket_id");
}
$_SESSION['alert_message'] = "Feedback recorded - thank you";
header("Location: " . $_SERVER["HTTP_REFERER"]);
customAction('ticket_feedback', $ticket_id);
} else {
echo "Invalid!!";
}
}
?>