| Client |
Raised |
Priority: Low |
Priority: Med |
Priority: High |
Priority: Urgent |
Resolved |
Total Time worked (H:M:S) |
Avg time to respond |
Avg time to resolve |
0 || $ticket_resolved_count > 0) {
// Calculate average time to respond
$avg_time_to_respond = '-';
$count = 0;
$total = 0;
while ($row = mysqli_fetch_assoc($sql_tickets_respond)) {
if (!empty($row['ticket_first_response_at'])) {
$openedTime = new DateTime($row['ticket_created_at']);
$respondTime = new DateTime($row['ticket_first_response_at']);
$total += ($respondTime->getTimestamp() - $openedTime->getTimestamp());
$count++;
}
}
if ($count > 0) {
$avg_time_to_respond = secondsToTime($total / $count); // Avoids DivisionByZeroError
}
// Calculate average time to solve
$avg_time_to_resolve = '-';
if ($ticket_resolved_count > 0) {
$count = 0;
$total = 0;
while ($row = mysqli_fetch_assoc($sql_tickets_resolved)) {
$openedTime = new DateTime($row['ticket_created_at']);
$resolvedTime = new DateTime($row['ticket_resolved_at']);
$total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
$count++;
}
$avg_time_to_resolve = secondsToTime($total / $count);
}
?>
|
|
|
|
|
|
|
|
|
|
| Client |
Raised |
Priority: Low |
Priority: Med |
Priority: High |
Priority: Urgent |
Resolved |
Total Time worked (H:M:S) |
Avg time to respond |
Avg time to resolve |
0 || $ticket_resolved_count > 0) {
// Calculate average time to respond
$avg_time_to_respond = '-';
$count = 0;
$total = 0;
while ($row = mysqli_fetch_assoc($sql_tickets_respond)) {
if (!empty($row['ticket_first_response_at'])) {
$openedTime = new DateTime($row['ticket_created_at']);
$respondTime = new DateTime($row['ticket_first_response_at']);
$total += ($respondTime->getTimestamp() - $openedTime->getTimestamp());
$count++;
}
}
if ($count > 0) {
$avg_time_to_respond = secondsToTime($total / $count); // Avoids DivisionByZeroError
}
// Calculate average time to solve
$avg_time_to_resolve = '-';
if ($ticket_resolved_count > 0) {
$count = 0;
$total = 0;
while ($row = mysqli_fetch_assoc($sql_tickets_resolved)) {
$openedTime = new DateTime($row['ticket_created_at']);
$resolvedTime = new DateTime($row['ticket_resolved_at']);
$total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
$count++;
}
$avg_time_to_resolve = secondsToTime($total / $count);
}
?>
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|