$sb, 'o' => $o, 'status' => $status, 'assigned' => $ticket_assigned_filter))); // Main ticket query: $sql = mysqli_query( $mysqli, "SELECT SQL_CALC_FOUND_ROWS * FROM tickets LEFT JOIN clients ON ticket_client_id = client_id LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN users ON ticket_assigned_to = user_id LEFT JOIN assets ON ticket_asset_id = asset_id LEFT JOIN locations ON ticket_location_id = location_id WHERE tickets.company_id = $session_company_id AND ticket_assigned_to LIKE '%$ticket_assigned_filter%' AND $ticket_status_snippet AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt' AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR user_name LIKE '%$q%') ORDER BY $sb $o LIMIT $record_from, $record_to" ); $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()")); //Get Total tickets open $sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed' AND company_id = $session_company_id"); $row = mysqli_fetch_array($sql_total_tickets_open); $total_tickets_open = intval($row['total_tickets_open']); //Get Total tickets closed $sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed' AND company_id = $session_company_id"); $row = mysqli_fetch_array($sql_total_tickets_closed); $total_tickets_closed = intval($row['total_tickets_closed']); //Get Unassigned tickets $sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed' AND company_id = $session_company_id"); $row = mysqli_fetch_array($sql_total_tickets_unassigned); $total_tickets_unassigned = intval($row['total_tickets_unassigned']); //Get Total tickets assigned to me $sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed' AND company_id = $session_company_id"); $row = mysqli_fetch_array($sql_total_tickets_assigned); $user_active_assigned_tickets = intval($row['total_tickets_assigned']); ?>
| Number | Subject | Client / Contact | Priority | Status | Assigned | Last Response | Created | Action |
|---|---|---|---|---|---|---|---|---|
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