" . escapeHtml(stripslashes($task_name)) . " added");
redirect();
}
if (isset($_POST['edit_ticket_task'])) {
validateCSRFToken();
[$task, $row] = taskForRequest($_POST['task_id'] ?? 0, 2);
$task_id = intval($task['task_id']);
$task_name = escapeSql(mb_substr(trim((string) ($_POST['name'] ?? '')), 0, 255));
$task_order = intval($_POST['order'] ?? 0);
$task_completion_estimate = max(0, intval($_POST['completion_estimate'] ?? 0));
if ($task_name === '') {
flashAlert('A task needs a name.', 'error');
redirect();
}
mysqli_query($mysqli, "UPDATE tasks SET task_name = '$task_name', task_order = $task_order, task_completion_estimate = $task_completion_estimate WHERE task_id = $task_id");
logAudit("Task", "Edit", "$session_name edited task $task_name", $client_id, $task_id);
flashAlert("Task " . escapeHtml(stripslashes($task_name)) . " saved");
redirect();
}
if (isset($_POST['edit_ticket_template_task'])) {
validateCSRFToken();
enforceUserPermission('module_support', 2);
$task_template_id = intval($_POST['task_template_id']);
$task_name = escapeSql($_POST['name']);
$task_order = intval($_POST['order']);
$task_completion_estimate = intval($_POST['completion_estimate']);
mysqli_query($mysqli, "UPDATE task_templates SET task_template_name = '$task_name', task_template_order = $task_order, task_template_completion_estimate = $task_completion_estimate WHERE task_template_id = $task_template_id");
logAudit("Task", "Edit", "$session_name edited task $task_name", 0, $task_template_id);
flashAlert("Task " . stripslashes($task_name) . " saved");
redirect();
}
if (isset($_GET['delete_task'])) {
validateCSRFToken();
[$task, $row] = taskForRequest($_GET['delete_task'], 3);
$task_id = intval($task['task_id']);
$task_name = escapeSql($task['task_name']);
mysqli_query($mysqli, "DELETE FROM task_approvals WHERE approval_task_id = $task_id");
mysqli_query($mysqli, "DELETE FROM tasks WHERE task_id = $task_id");
logAudit("Task", "Delete", "$session_name deleted task $task_name", $client_id, $task_id);
flashAlert("Task " . escapeHtml($task['task_name']) . " deleted", 'error');
redirect();
}
if (isset($_GET['complete_task']) || isset($_GET['undo_complete_task'])) {
validateCSRFToken();
$complete = isset($_GET['complete_task']);
[$task, $row] = taskForRequest($complete ? $_GET['complete_task'] : $_GET['undo_complete_task'], 2);
$task_id = intval($task['task_id']);
$ticket_id = intval($row['ticket_id']);
$task_name = escapeSql($task['task_name']);
if ($complete) {
mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NOW(), task_completed_by = $session_user_id WHERE task_id = $task_id AND task_completed_at IS NULL");
} else {
mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NULL, task_completed_by = NULL WHERE task_id = $task_id");
}
// Audit trail only - task_completion_estimate is planning information, not labour.
// Booking it as time worked double-counted against whatever the tech actually logged.
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '" . ($complete ? 'Completed Task' : 'Undo Completed Task') . " - $task_name', ticket_reply_time_worked = '00:00:00', ticket_reply_type = 'Internal', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
logAudit("Task", "Edit", "$session_name " . ($complete ? "completed task $task_name" : "marked task $task_name as incomplete"), $client_id, $task_id);
flashAlert("Task " . escapeHtml($task['task_name']) . " " . ($complete ? 'completed' : 'marked not done'), $complete ? 'success' : 'error');
redirect();
}
if (isset($_POST['add_ticket_task_approver'])) {
validateCSRFToken();
[$task, $row] = taskForRequest($_POST['task_id'] ?? 0, 2);
$task_id = intval($task['task_id']);
$scope = ($_POST['approval_scope'] ?? '') === 'internal' ? 'internal' : 'client';
$type = in_array($_POST['approval_type'] ?? '', ['any', 'technical', 'billing', 'specific'], true) ? $_POST['approval_type'] : 'any';
$approval_url_key = randomString(32);
$required_user_id = "NULL";
if ($type == 'specific') {
$required_user_id = ticketAgentId($_POST['approval_required_user_id'] ?? 0);
if (!$required_user_id) {
flashAlert('Pick the agent who has to approve it.', 'error');
redirect();
}
}
mysqli_query($mysqli, "INSERT INTO task_approvals SET approval_scope = '$scope', approval_type = '$type', approval_required_user_id = $required_user_id, approval_status = 'pending', approval_created_by = $session_user_id, approval_url_key = '$approval_url_key', approval_task_id = $task_id");
$approval_id = mysqli_insert_id($mysqli);
// Task/Ticket Info
$task_name = escapeSql($task['task_name']);
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = escapeSql($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = escapeSql($row['ticket_subject']);
$ticket_status = escapeSql($row['ticket_status_name']);
$ticket_url_key = escapeSql($row['ticket_url_key']);
$ticket_contact_id = intval($row['ticket_contact_id']);
$data = [];
// --Notifications--
// Sanitize Config vars from get_settings.php
$config_ticket_from_name = escapeSql($config_ticket_from_name);
$config_ticket_from_email = escapeSql($config_ticket_from_email);
$config_base_url = escapeSql($config_base_url);
// Get Company Info
$crow = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT company_name, company_phone, company_phone_country_code FROM companies WHERE company_id = 1"));
$company_name = escapeSql($crow['company_name']);
$company_phone = escapeSql(formatPhoneNumber($crow['company_phone'], $crow['company_phone_country_code']));
// Email contents
$subject = "Ticket task approval required - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "##- Please type your reply above this line -##
Hello,
A ticket regarding $ticket_subject has a task requiring your approval:-
Task name: $task_name
Scope/Type: $scope - $type
To approve this task, please click here.
If you require further information, please reply to this e-mail.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: View ticket
--
$company_name - Support
$config_ticket_from_email
$company_phone";
if ($scope == 'internal' && $type == 'specific' && $session_user_id !== $required_user_id) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name needs your approval for ticket $ticket_prefix$ticket_number task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = 0, notification_user_id = $required_user_id");
if (!empty($config_smtp_provider)) {
$agent_contact = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT user_name, user_email FROM users WHERE user_id = $required_user_id AND user_archived_at IS NULL"));
$name = escapeSql($agent_contact['user_name']);
$email = escapeSql($agent_contact['user_email']);
// Only add contact to email queue if email is valid
if (filter_var($email, FILTER_VALIDATE_EMAIL)) {
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $email,
'recipient_name' => $name,
'subject' => $subject,
'body' => $body
];
addToMailQueue($data);
}
}
}
if (!empty($config_smtp_provider) && $scope == 'client' && $type == 'any') {
$contact_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT contact_name, contact_email FROM contacts WHERE contact_id = $ticket_contact_id LIMIT 1"));
$contact_name = escapeSql($contact_row['contact_name']);
$contact_email = escapeSql($contact_row['contact_email']);
$data = [];
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
'recipient_name' => $contact_name,
'subject' => $subject,
'body' => $body
];
addToMailQueue($data);
}
}
if (!empty($config_smtp_provider) && $scope == 'client' && $type == 'technical') {
$sql_technical_contacts = mysqli_query(
$mysqli,
"SELECT contact_name, contact_email FROM contacts
WHERE contact_technical = 1
AND contact_email != ''
AND contact_client_id = $client_id"
);
$data = [];
while ($technical_contact = mysqli_fetch_assoc($sql_technical_contacts)) {
$technical_contact_name = escapeSql($technical_contact['contact_name']);
$technical_contact_email = escapeSql($technical_contact['contact_email']);
if (filter_var($technical_contact_email, FILTER_VALIDATE_EMAIL)) {
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $technical_contact_email,
'recipient_name' => $technical_contact_name,
'subject' => $subject,
'body' => $body
];
}
}
addToMailQueue($data);
}
if (!empty($config_smtp_provider) && $scope == 'client' && $type == 'billing') {
$sql_billing_contacts = mysqli_query(
$mysqli,
"SELECT contact_name, contact_email FROM contacts
WHERE contact_billing = 1
AND contact_email != ''
AND contact_client_id = $client_id"
);
$data = [];
while ($billing_contact = mysqli_fetch_assoc($sql_billing_contacts)) {
$billing_contact_name = escapeSql($billing_contact['contact_name']);
$billing_contact_email = escapeSql($billing_contact['contact_email']);
if (filter_var($billing_contact_email, FILTER_VALIDATE_EMAIL)) {
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $billing_contact_email,
'recipient_name' => $billing_contact_name,
'subject' => $subject,
'body' => $body
];
}
}
addToMailQueue($data);
}
// Logging
logAudit("Task", "Edit", "$session_name added task approver for $task_name", $client_id, $task_id);
flashAlert("Approver added to task " . stripslashes($task_name) . "");
redirect();
}
if (isset($_GET['approve_ticket_task'])) {
validateCSRFToken();
[$task, $row] = taskForRequest($_GET['approve_ticket_task'], 2);
$task_id = intval($task['task_id']);
$approval_id = intval($_GET['approval_id'] ?? 0);
$approval_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT approval_created_by, approval_required_user_id, approval_scope, approval_type
FROM task_approvals WHERE approval_id = $approval_id AND approval_task_id = $task_id AND approval_scope = 'internal'"));
if (!$approval_row) {
flashAlert('That approval request no longer exists.', 'error');
redirect();
}
$task_name = escapeSql($task['task_name']);
$type = escapeSql($approval_row['approval_type']);
$required_user = intval($approval_row['approval_required_user_id']);
$created_by = intval($approval_row['approval_created_by']);
$ticket_id = intval($row['ticket_id']);
// Validate approver (deny)
if ($required_user > 0 && $required_user !== $session_user_id) {
flashAlert('This approval is for another agent.', 'error');
redirect();
exit;
}
if ($required_user == 0 && $type == 'any' && $created_by == $session_user_id) {
flashAlert('You asked for this approval - someone else has to give it.', 'error');
redirect();
exit;
}
// Approve
mysqli_query($mysqli, "UPDATE task_approvals SET approval_status = 'approved', approval_approved_by = $session_user_id WHERE approval_id = $approval_id AND approval_task_id = $task_id AND approval_scope = 'internal'");
// Notify
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = 0, notification_user_id = $created_by");
// TODO: Email agent
// Logging
logAudit("Task", "Edit", "$session_name approved task $task_name (approval $approval_id)", 0, $task_id);
flashAlert("Task " . stripslashes($task_name) . " approved");
redirect();
}
if (isset($_GET['delete_ticket_task_approver'])) {
validateCSRFToken();
$approval_id = intval($_GET['delete_ticket_task_approver']);
$approval = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT approval_task_id FROM task_approvals WHERE approval_id = $approval_id"));
if (!$approval) {
flashAlert('That approval request was already removed.', 'error');
redirect();
}
[$task, $row] = taskForRequest($approval['approval_task_id'], 3);
mysqli_query($mysqli, "DELETE FROM task_approvals WHERE approval_id = $approval_id");
logAudit("Task", "Delete", "$session_name deleted the approval request on task " . escapeSql($task['task_name']), $client_id, intval($task['task_id']));
flashAlert("Approval request deleted", 'error');
redirect();
}
if (isset($_GET['complete_all_tasks']) || isset($_GET['undo_complete_all_tasks'])) {
validateCSRFToken();
$complete = isset($_GET['complete_all_tasks']);
$row = ticketForRequest($complete ? $_GET['complete_all_tasks'] : $_GET['undo_complete_all_tasks'], 2);
$ticket_id = intval($row['ticket_id']);
if ($complete) {
mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NOW(), task_completed_by = $session_user_id WHERE task_ticket_id = $ticket_id AND task_completed_at IS NULL");
} else {
mysqli_query($mysqli, "UPDATE tasks SET task_completed_at = NULL, task_completed_by = NULL WHERE task_ticket_id = $ticket_id AND task_completed_at IS NOT NULL");
}
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '" . ($complete ? 'Marked all tasks complete' : 'Marked all tasks incomplete') . "', ticket_reply_time_worked = '00:00:00', ticket_reply_type = 'Internal', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
logAudit("Ticket", "Edit", "$session_name marked all tasks " . ($complete ? 'complete' : 'as incomplete') . " for ticket " . escapeSql(ticketReference($row)), $client_id, $ticket_id);
flashAlert($complete ? "All tasks marked complete" : "All tasks marked not done", $complete ? 'success' : 'error');
redirect();
}