value="1" id="emailToTicketParseSwitch"> Email-to-ticket parsing (cron_ticket_email_parser.php must also be added to cron and run every few mins)

value="1" id="ticketAutoCloseSwitch"> Enable Auto close Tickets (If no response is received after 48 hrs, a friendly chaser email is sent. The ticket is then automatically closed after the time specified below (defaults to 72 hours).