$sb, 'o' => $o)));
$sql = mysqli_query($mysqli,"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
WHERE ticket_client_id = $client_id
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%')
ORDER BY $sb $o LIMIT $record_from, $record_to");
$num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
?>
">
Number
Subject
Contact
Priority
Status
Assigned
Last Response
Created
Action
Never";
}else{
$ticket_updated_at_display = $ticket_updated_at;
}
$ticket_closed_at = $row['ticket_closed_at'];
if($ticket_status == "Open"){
$ticket_status_display = "$ticket_status ";
}elseif($ticket_status == "Working"){
$ticket_status_display = "$ticket_status ";
}else{
$ticket_status_display = "$ticket_status ";
}
if($ticket_priority == "High"){
$ticket_priority_display = "$ticket_priority ";
}elseif($ticket_priority == "Medium"){
$ticket_priority_display = "$ticket_priority ";
}elseif($ticket_priority == "Low"){
$ticket_priority_display = "$ticket_priority ";
}else{
$ticket_priority_display = "-";
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "Not Assigned
";
}else{
$ticket_assigned_to_display = $row['user_name'];
}
$contact_id = $row['contact_id'];
$contact_name = $row['contact_name'];
if(empty($contact_name)){
$contact_display = "-";
}else{
$contact_display = "$contact_name$contact_email ";
}
$contact_title = $row['contact_title'];
$contact_email = $row['contact_email'];
$contact_phone = $row['contact_phone'];
if(strlen($contact_phone)>2){
$contact_phone = substr($row['contact_phone'],0,3)."-".substr($row['contact_phone'],3,3)."-".substr($row['contact_phone'],6,4);
}
$contact_extension = $row['contact_extension'];
$contact_mobile = $row['contact_mobile'];
if(strlen($contact_mobile)>2){
$contact_mobile = substr($row['contact_mobile'],0,3)."-".substr($row['contact_mobile'],3,3)."-".substr($row['contact_mobile'],6,4);
}
?>