$status))); //if(isset($_GET['status'])){ //unset($_GET['status']); //} //Date Filter if(empty($_GET['canned_date'])){ //Prevents lots of undefined variable errors. // $dtf and $dtt will be set by the below else to 0000-00-00 / 9999-00-00 $_GET['canned_date'] = 'custom'; } if($_GET['canned_date'] == "custom" AND !empty($_GET['dtf'])){ $dtf = mysqli_real_escape_string($mysqli,$_GET['dtf']); $dtt = mysqli_real_escape_string($mysqli,$_GET['dtt']); }elseif($_GET['canned_date'] == "today"){ $dtf = date('Y-m-d'); $dtt = date('Y-m-d'); }elseif($_GET['canned_date'] == "yesterday"){ $dtf = date('Y-m-d',strtotime("yesterday")); $dtt = date('Y-m-d',strtotime("yesterday")); }elseif($_GET['canned_date'] == "thisweek"){ $dtf = date('Y-m-d',strtotime("monday this week")); $dtt = date('Y-m-d'); }elseif($_GET['canned_date'] == "lastweek"){ $dtf = date('Y-m-d',strtotime("monday last week")); $dtt = date('Y-m-d',strtotime("sunday last week")); }elseif($_GET['canned_date'] == "thismonth"){ $dtf = date('Y-m-01'); $dtt = date('Y-m-d'); }elseif($_GET['canned_date'] == "lastmonth"){ $dtf = date('Y-m-d',strtotime("first day of last month")); $dtt = date('Y-m-d',strtotime("last day of last month")); }elseif($_GET['canned_date'] == "thisyear"){ $dtf = date('Y-01-01'); $dtt = date('Y-m-d'); }elseif($_GET['canned_date'] == "lastyear"){ $dtf = date('Y-m-d',strtotime("first day of january last year")); $dtt = date('Y-m-d',strtotime("last day of december last year")); }else{ $dtf = "0000-00-00"; $dtt = "9999-00-00"; } //Rebuild URL $url_query_strings_sb = http_build_query(array_merge($_GET,array('sb' => $sb, 'o' => $o, 'ticket_status' => $status))); $sql = mysqli_query($mysqli,"SELECT SQL_CALC_FOUND_ROWS * FROM tickets LEFT JOIN clients ON ticket_client_id = client_id LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN users ON ticket_assigned_to = user_id WHERE tickets.company_id = $session_company_id AND ticket_status LIKE '%$status%' AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt' AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%') ORDER BY $sb $o LIMIT $record_from, $record_to"); $num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()")); ?>

Tickets

All Tickets Open Tickets Closed Tickets

" id="advancedFilter">

Canned Date

Date From

Date To

"> Never

"; }else{ $ticket_updated_at_display = $ticket_updated_at; } $ticket_closed_at = $row['ticket_closed_at']; $client_id = $row['client_id']; $client_name = $row['client_name']; $contact_id = $row['contact_id']; $contact_name = $row['contact_name']; $contact_title = $row['contact_title']; $contact_email = $row['contact_email']; $contact_phone = $row['contact_phone']; if(strlen($contact_phone)>2){ $contact_phone = substr($row['contact_phone'],0,3)."-".substr($row['contact_phone'],3,3)."-".substr($row['contact_phone'],6,4); } $contact_extension = $row['contact_extension']; $contact_mobile = $row['contact_mobile']; if(strlen($contact_mobile)>2){ $contact_mobile = substr($row['contact_mobile'],0,3)."-".substr($row['contact_mobile'],3,3)."-".substr($row['contact_mobile'],6,4); } if($ticket_status == "Open"){ $ticket_status_display = "$ticket_status"; }elseif($ticket_status == "Working"){ $ticket_status_display = "$ticket_status"; }else{ $ticket_status_display = "$ticket_status"; } if($ticket_priority == "High"){ $ticket_priority_display = "$ticket_priority"; }elseif($ticket_priority == "Medium"){ $ticket_priority_display = "$ticket_priority"; }elseif($ticket_priority == "Low"){ $ticket_priority_display = "$ticket_priority"; }else{ $ticket_priority_display = "-"; } $ticket_assigned_to = $row['ticket_assigned_to']; if(empty($ticket_assigned_to)){ $ticket_assigned_to_display = "

Not Assigned

"; }else{ $ticket_assigned_to_display = $row['user_name']; } if(empty($contact_name)){ $contact_display = "-"; }else{ $contact_display = "$contact_name
$contact_email"; } ?>

Number	Subject	Contact	Client	Priority	Status	Assigned	Last Response	Created	Action
									Edit Delete