<?php include("header.php"); 

  //Paging
  if(isset($_GET['p'])){
    $p = intval($_GET['p']);
    $record_from = (($p)-1)*$_SESSION['records_per_page'];
    $record_to = $_SESSION['records_per_page'];
  }else{
    $record_from = 0;
    $record_to = $_SESSION['records_per_page'];
    $p = 1;
  }
    
  if(isset($_GET['q'])){
    $q = mysqli_real_escape_string($mysqli,$_GET['q']);
  }else{
    $q = "";
  }

  if(!empty($_GET['sb'])){
    $sb = mysqli_real_escape_string($mysqli,$_GET['sb']);
  }else{
    $sb = "ticket_number";
  }

  if(isset($_GET['o'])){
    if($_GET['o'] == 'ASC'){
      $o = "ASC";
      $disp = "DESC";
    }else{
      $o = "DESC";
      $disp = "ASC";
    }
  }else{
    $o = "DESC";
    $disp = "ASC";
  }

  //Ticket status from GET
  if(isset($_GET['status']) && ($_GET['status']) == 'Open'){
    $status = 'Open';
  }elseif(isset($_GET['status']) && ($_GET['status']) == 'Closed'){
    $status = 'Closed';
  }else{
    $status = '%';
  }
  
  //$url_query_strings_sb = http_build_query(array_merge($_GET,array('ticket_status' => $status)));

  //if(isset($_GET['status'])){
    //unset($_GET['status']);
  //}

  //Date Filter

  if(empty($_GET['canned_date'])){
    //Prevents lots of undefined variable errors.
    // $dtf and $dtt will be set by the below else to 0000-00-00 / 9999-00-00
    $_GET['canned_date'] = 'custom';
  }

  if($_GET['canned_date'] == "custom" AND !empty($_GET['dtf'])){
    $dtf = mysqli_real_escape_string($mysqli,$_GET['dtf']);
    $dtt = mysqli_real_escape_string($mysqli,$_GET['dtt']);
  }elseif($_GET['canned_date'] == "today"){
    $dtf = date('Y-m-d');
    $dtt = date('Y-m-d');
  }elseif($_GET['canned_date'] == "yesterday"){
    $dtf = date('Y-m-d',strtotime("yesterday"));
    $dtt = date('Y-m-d',strtotime("yesterday"));
  }elseif($_GET['canned_date'] == "thisweek"){
    $dtf = date('Y-m-d',strtotime("monday this week"));
    $dtt = date('Y-m-d');
  }elseif($_GET['canned_date'] == "lastweek"){
    $dtf = date('Y-m-d',strtotime("monday last week"));
    $dtt = date('Y-m-d',strtotime("sunday last week"));
  }elseif($_GET['canned_date'] == "thismonth"){
    $dtf = date('Y-m-01');
    $dtt = date('Y-m-d');
  }elseif($_GET['canned_date'] == "lastmonth"){
    $dtf = date('Y-m-d',strtotime("first day of last month"));
    $dtt = date('Y-m-d',strtotime("last day of last month"));
  }elseif($_GET['canned_date'] == "thisyear"){
    $dtf = date('Y-01-01');
    $dtt = date('Y-m-d');
  }elseif($_GET['canned_date'] == "lastyear"){
    $dtf = date('Y-m-d',strtotime("first day of january last year"));
    $dtt = date('Y-m-d',strtotime("last day of december last year"));  
  }else{
    $dtf = "0000-00-00";
    $dtt = "9999-00-00";
  }

  //Rebuild URL

  $url_query_strings_sb = http_build_query(array_merge($_GET,array('sb' => $sb, 'o' => $o, 'ticket_status' => $status)));

  $sql = mysqli_query($mysqli,"SELECT SQL_CALC_FOUND_ROWS * FROM tickets 
    LEFT JOIN clients ON ticket_client_id = client_id
    LEFT JOIN contacts ON ticket_contact_id = contact_id 
    LEFT JOIN users ON ticket_assigned_to = user_id
    LEFT JOIN assets ON ticket_asset_id = asset_id
    LEFT JOIN locations ON ticket_location_id = location_id
    WHERE tickets.company_id = $session_company_id
    AND ticket_status LIKE '%$status%'
    AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
    AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%')
    ORDER BY $sb $o LIMIT $record_from, $record_to");

  $num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));


//Get Total tickets 
$sql_total_tickets = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS total_tickets FROM tickets WHERE company_id = $session_company_id");
$row = mysqli_fetch_array($sql_total_tickets);
$total_tickets = $row['total_tickets'];

//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status = 'open' AND company_id = $session_company_id");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = $row['total_tickets_open'];

//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli,"SELECT COUNT(DISTINCT 'ticket_status') AS total_tickets_closed FROM tickets WHERE ticket_status = 'closed' AND company_id = $session_company_id");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = $row['total_tickets_closed'];

//Get Unnassigned tickets
$sql_total_tickets_unassigned = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = 0 AND ticket_status = 'open' AND company_id = $session_company_id");
$row = mysqli_fetch_array($sql_total_tickets_unassigned);
$total_tickets_unassigned = $row['total_tickets_unassigned'];

//Get Total tickets assigned to me
$sql_total_tickets_assigned = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status = 'open' AND company_id = $session_company_id");
$row = mysqli_fetch_array($sql_total_tickets_assigned);
$total_tickets_assigned = $row['total_tickets_assigned'];

?>
<div class="card card-dark elevation-3">
  <div class="card-header py-2">
    <h3 class="card-title mt-2"><i class="fa fa-fw fa-tags"></i> Tickets 
      <small class="ml-3">
        <a href="?<?php echo $url_query_strings_sb; ?>&status=%"><strong><?php echo $total_tickets; ?></strong> Total</a> |
        <a href="?<?php echo $url_query_strings_sb; ?>&status=Open"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
        <a href="?<?php echo $url_query_strings_sb; ?>&status=Closed"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
      </small>
    </h3>
 
    <div class='card-tools'>
      <div class="float-left"> 
        <button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal"><i class="fas fa-fw fa-plus"></i> New Ticket</button>

      </div>
    </div>
  </div>
  <div class="card-body">
    <form class="mb-4" autocomplete="off">
      <input type="hidden" name="status" value="<?php echo $status; ?>"> 
      <div class="row">
        <div class="col-sm-4">
          <div class="input-group">
            <input type="search" class="form-control" name="q" value="<?php if(isset($q)){echo stripslashes($q);} ?>" placeholder="Search Tickets">
            <div class="input-group-append">
              <button class="btn btn-secondary" type="button" data-toggle="collapse" data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
              <button class="btn btn-primary"><i class="fa fa-search"></i></button>
            </div>
          </div>
        </div>
        <div class="col-sm-8">
          <div class="btn-group btn-group-lg float-right">
            <button class="btn btn-outline-dark dropdown-toggle" type="button" id="dropdownMenuButton" data-toggle="dropdown">
              <i class="fa fa-fw fa-envelope"></i> My Tickets | <strong> <?php echo $total_tickets_assigned; ?></strong>
            </button>
            <div class="dropdown-menu">
              <a class="dropdown-item" href="#"><strong> <?php echo $total_tickets_assigned; ?></strong> | Unanswered</a>
              <a class="dropdown-item" href="#"><strong> <?php echo $total_tickets_assigned; ?></strong> | Answered</a>
              <div class="dropdown-divider"></div>
              <a class="dropdown-item " href="#">Closed by me</a>
            </div>
            <a href="#" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i> Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
            <a href="#" class="btn  btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>
          </div>
        </div>
      </div>

      <div class="collapse mt-3 <?php if(!empty($_GET['dtf'])){ echo "show"; } ?>" id="advancedFilter">
        <div class="row">
          <div class="col-md-2">
            <div class="form-group">
              <label>Canned Date</label>
              <select class="form-control select2" name="canned_date">
                <option <?php if($_GET['canned_date'] == "custom"){ echo "selected"; } ?> value="custom">Custom</option>
                <option <?php if($_GET['canned_date'] == "today"){ echo "selected"; } ?> value="today">Today</option>
                <option <?php if($_GET['canned_date'] == "yesterday"){ echo "selected"; } ?> value="yesterday">Yesterday</option>
                <option <?php if($_GET['canned_date'] == "thisweek"){ echo "selected"; } ?> value="thisweek">This Week</option>
                <option <?php if($_GET['canned_date'] == "lastweek"){ echo "selected"; } ?> value="lastweek">Last Week</option>
                <option <?php if($_GET['canned_date'] == "thismonth"){ echo "selected"; } ?> value="thismonth">This Month</option>
                <option <?php if($_GET['canned_date'] == "lastmonth"){ echo "selected"; } ?> value="lastmonth">Last Month</option>
                <option <?php if($_GET['canned_date'] == "thisyear"){ echo "selected"; } ?> value="thisyear">This Year</option>
                <option <?php if($_GET['canned_date'] == "lastyear"){ echo "selected"; } ?> value="lastyear">Last Year</option>
              </select>
            </div>
          </div>
          <div class="col-md-2">
            <div class="form-group">
              <label>Date From</label>
              <input type="date" class="form-control" name="dtf" value="<?php echo $dtf; ?>">
            </div>
          </div>
          <div class="col-md-2">
            <div class="form-group">
              <label>Date To</label>
              <input type="date" class="form-control" name="dtt" value="<?php echo $dtt; ?>">
            </div>
          </div>
        </div>    
      </div>
    </form>
    <hr>
    <div class="table-responsive">
      <table class="table table-striped table-borderless table-hover">
        <thead class="text-dark <?php if($num_rows[0] == 0){ echo "d-none"; } ?>">
          <tr>
           <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_number&o=<?php echo $disp; ?>">Number</a></th> 
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_subject&o=<?php echo $disp; ?>">Subject</a></th>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=contact_name&o=<?php echo $disp; ?>">Contact</a></th>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=client_name&o=<?php echo $disp; ?>">Client</a></th>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_priority&o=<?php echo $disp; ?>">Priority</a></th>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_status&o=<?php echo $disp; ?>">Status</a>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=user_name&o=<?php echo $disp; ?>">Assigned</a></th>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_updated_at&o=<?php echo $disp; ?>">Last Response</a></th>
            <th><a class="text-dark" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_created_at&o=<?php echo $disp; ?>">Created</a></th>
            
            <th class="text-center">Action</th>
          </tr>
        </thead>
        <tbody>
          <?php
      
          while($row = mysqli_fetch_array($sql)){
            $ticket_id = $row['ticket_id'];
            $ticket_prefix = $row['ticket_prefix'];
            $ticket_number = $row['ticket_number'];
            $ticket_subject = $row['ticket_subject'];
            $ticket_details = $row['ticket_details'];
            $ticket_priority = $row['ticket_priority'];
            $ticket_status = $row['ticket_status'];
            $ticket_created_at = $row['ticket_created_at'];
            $ticket_updated_at = $row['ticket_updated_at'];
            if(empty($ticket_updated_at)){
              $ticket_updated_at_display = "<p class='text-danger'>Never</p>";
            }else{
              $ticket_updated_at_display = $ticket_updated_at;
            }
            $ticket_closed_at = $row['ticket_closed_at'];
            $client_id = $row['client_id'];
            $client_name = $row['client_name'];
            $contact_id = $row['contact_id'];
            $contact_name = $row['contact_name'];
            $contact_title = $row['contact_title'];
            $contact_email = $row['contact_email'];
            $contact_phone = $row['contact_phone'];
            if(strlen($contact_phone)>2){ 
              $contact_phone = substr($row['contact_phone'],0,3)."-".substr($row['contact_phone'],3,3)."-".substr($row['contact_phone'],6,4);
            }
            $contact_extension = $row['contact_extension'];
            $contact_mobile = $row['contact_mobile'];
            if(strlen($contact_mobile)>2){ 
              $contact_mobile = substr($row['contact_mobile'],0,3)."-".substr($row['contact_mobile'],3,3)."-".substr($row['contact_mobile'],6,4);
            }

            if($ticket_status == "Open"){
              $ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
            }elseif($ticket_status == "Working"){
              $ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
            }else{
              $ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
            }

            if($ticket_priority == "High"){
              $ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
            }elseif($ticket_priority == "Medium"){
              $ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
            }elseif($ticket_priority == "Low"){
              $ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
            }else{
              $ticket_priority_display = "-";
            }
            $ticket_assigned_to = $row['ticket_assigned_to'];
            if(empty($ticket_assigned_to)){
              $ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
            }else{
              $ticket_assigned_to_display = $row['user_name'];
            }

            if(empty($contact_name)){
              $contact_display = "-";
            }else{
              $contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
            }

          ?>

          <tr>
            <td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a></td>
            <td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a></td>
            <td><?php echo $contact_display; ?></td>
            <td><a href="client.php?client_id=<?php echo $client_id; ?>&tab=tickets"><?php echo $client_name; ?></a></td>
            <td><?php echo $ticket_priority_display; ?></td>
            <td><?php echo $ticket_status_display; ?></td>                   
            <td><?php echo $ticket_assigned_to_display; ?></td>
            <td><?php echo $ticket_updated_at_display; ?></td>
            <td><?php echo $ticket_created_at; ?></td>
            <td>
              <div class="dropdown dropleft text-center">
                <button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
                  <i class="fas fa-ellipsis-h"></i>
                </button>
                <div class="dropdown-menu">
                  <a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
                  <div class="dropdown-divider"></div>
                  <a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
                </div>
              </div>
              <?php

              include("ticket_edit_modal.php");

              ?>      
            </td>
          </tr>

          <?php

          }

          ?>

        </tbody>
      </table>
    </div>
    <?php include("pagination.php"); ?>
  </div>
</div>

<?php include("ticket_add_modal.php"); ?>

<?php include("footer.php");