">
| Number |
Subject |
Contact |
Priority |
Status |
Assigned |
Last Response |
Created |
Action |
Never";
} else {
$ticket_updated_at_display = "Never
";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago
$ticket_updated_at";
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "In-Progress") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
} else{
$ticket_status_color = "secondary";
}
if ($ticket_priority == "High") {
$ticket_priority_display = "$ticket_priority";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "$ticket_priority";
} elseif ($ticket_priority == "Low") {
$ticket_priority_display = "$ticket_priority";
} else{
$ticket_priority_display = "-";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
$ticket_assigned_to_display = "Not Assigned
";
} else {
$ticket_assigned_to_display = "Not Assigned
";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
$contact_id = intval($row['ticket_contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_title = nullable_htmlentities($row['contact_title']);
$contact_email = nullable_htmlentities($row['contact_email']);
$contact_phone = formatPhoneNumber($row['contact_phone']);
$contact_extension = nullable_htmlentities($row['contact_extension']);
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
$contact_archived_at = nullable_htmlentities($row['contact_archived_at']);
if (empty($contact_archived_at)) {
$contact_archived_display = "";
} else {
$contact_archived_display = "Archived - ";
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_archived_display$contact_name
$contact_email";
}
$asset_id = intval($row['ticket_asset_id']);
$vendor_id = intval($row['ticket_vendor_id']);
?>
">
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