Mail > Receiving each time the Ticket Email Parser job in Maintenance > Cron runs.') ?>

No mailbox is set up in Mail > Receiving, so there is nothing to read.

'From someone who isn\'t a contact, at a domain no client has - otherwise those are left in the mailbox, flagged and unread.']) ?>

'fa-bell', 'type' => 'email', 'maxlength' => 200, 'placeholder' => 'support@company.com', 'help' => 'A shared mailbox or list works best. Empty, nobody is emailed.']) ?>

AI triage needs an AI model for Tickets, or one for everything - AI Providers.

'fa-robot', 'help' => 'A ticket from email, the portal or the API is given a category and a priority by AI as it comes in, with a line on what the client needs - within a minute, by the AI Triage job in Maintenance > Cron. Fill in sets the category when the ticket has none, and the priority of an emailed one, since nobody picked it; the rest is suggested. Any ticket can be triaged from its menu too.']) ?> 'The timer runs from opening a ticket, rather than from pressing start.']) ?> 'A new ticket starts billable - each can be changed. How the time is billed is in Invoices and billing.']) ?> 'fa-clock', 'type' => 'number', 'min' => 24, 'max' => 8760, 'required' => true, 'suffix' => 'hours', 'help' => 'From when it was last changed. 72 is three days.']) ?> 'A list', 1 => 'A compact list', 2 => 'A board (kanban)'], ['icon' => 'fa-eye']) ?> 'Tickets are dragged into order in a column. Off, a column is in order of priority, then number.']) ?> 'The board\'s columns are dragged into another order.']) ?>