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Go Back"; include("footer.php"); }else{ $row = mysqli_fetch_array($sql); $client_id = $row['client_id']; $client_name = htmlentities($row['client_name']); $client_type = htmlentities($row['client_type']); $client_website = htmlentities($row['client_website']); $client_net_terms = htmlentities($row['client_net_terms']); if($client_net_terms == 0){ $client_net_terms = $config_default_net_terms; } $ticket_prefix = htmlentities($row['ticket_prefix']); $ticket_number = htmlentities($row['ticket_number']); $ticket_category = htmlentities($row['ticket_category']); $ticket_subject = htmlentities($row['ticket_subject']); $ticket_details = $row['ticket_details']; $ticket_priority = htmlentities($row['ticket_priority']); $ticket_feedback = htmlentities($row['ticket_feedback']); $ticket_status = htmlentities($row['ticket_status']); $ticket_created_at = $row['ticket_created_at']; $ticket_date = date('Y-m-d',strtotime($ticket_created_at)); $ticket_updated_at = $row['ticket_updated_at']; $ticket_closed_at = $row['ticket_closed_at']; $ticket_created_by = $row['ticket_created_by']; if($ticket_status == "Open"){ $ticket_status_display = "$ticket_status"; }elseif($ticket_status == "Working"){ $ticket_status_display = "$ticket_status"; }else{ $ticket_status_display = "$ticket_status"; } //Set Ticket Bage Color based of priority if($ticket_priority == "High"){ $ticket_priority_display = "$ticket_priority"; }elseif($ticket_priority == "Medium"){ $ticket_priority_display = "$ticket_priority"; }elseif($ticket_priority == "Low"){ $ticket_priority_display = "$ticket_priority"; }else{ $ticket_priority_display = "-"; } $contact_id = $row['contact_id']; $contact_name = htmlentities($row['contact_name']); $contact_title = htmlentities($row['contact_title']); $contact_email = htmlentities($row['contact_email']); $contact_phone = formatPhoneNumber($row['contact_phone']); $contact_extension = htmlentities($row['contact_extension']); $contact_mobile = formatPhoneNumber($row['contact_mobile']); $asset_id = $row['asset_id']; $asset_ip = htmlentities($row['asset_ip']); $asset_name = htmlentities($row['asset_name']); $asset_type = htmlentities($row['asset_type']); $asset_make = htmlentities($row['asset_make']); $asset_model = htmlentities($row['asset_model']); $asset_serial = htmlentities($row['asset_serial']); $asset_os = htmlentities($row['asset_os']); $asset_warranty_expire = $row['asset_warranty_expire']; $location_name = htmlentities($row['location_name']); $location_address = htmlentities($row['location_address']); $location_city = htmlentities($row['location_city']); $location_state = htmlentities($row['location_state']); $location_zip = htmlentities($row['location_zip']); $location_phone = formatPhoneNumber($row['location_phone']); $ticket_assigned_to = $row['ticket_assigned_to']; if(empty($ticket_assigned_to)){ $ticket_assigned_to_display = "Not Assigned"; }else{ $ticket_assigned_to_display = htmlentities($row['user_name']); } //Ticket Created By $ticket_created_by = $row['ticket_created_by']; $ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by"); $row = mysqli_fetch_array($ticket_created_by_sql); $ticket_created_by_display = htmlentities($row['user_name']); //Ticket Assigned To if(empty($ticket_assigned_to)){ $ticket_assigned_to_display = "Not Assigned"; }else{ $ticket_assigned_to_display = htmlentities($row['user_name']); } // if($contact_id == $primary_contact){ // $primary_contact_display = "Primary Contact"; // }else{ // $primary_contact_display = "Needs approval"; // } if($contact_id){ //Get Contact Ticket Stats $ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_open); $ticket_related_open = $row['ticket_related_open']; $ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_closed); $ticket_related_closed = $row['ticket_related_closed']; $ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_total); $ticket_related_total = $row['ticket_related_total']; } //Get Total Ticket Time $ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id"); $row = mysqli_fetch_array($ticket_total_reply_time); $ticket_total_reply_time = $row['ticket_total_reply_time']; //Client Tags $client_tag_name_display_array = array(); $client_tag_id_array = array(); $sql_client_tags = mysqli_query($mysqli,"SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id"); while($row = mysqli_fetch_array($sql_client_tags)){ $client_tag_id = $row['tag_id']; $client_tag_name = htmlentities($row['tag_name']); $client_tag_color = htmlentities($row['tag_color']); $client_tag_icon = htmlentities($row['tag_icon']); if(empty($client_tag_icon)){ $client_tag_icon = "tag"; } $client_tag_id_array[] = $client_tag_id; $client_tag_name_display_array[] = " $client_tag_name"; } $client_tags_display = implode(' ', $client_tag_name_display_array); // Get & format asset warranty expiry $date = date('Y-m-d H:i:s'); $dt_value = $asset_warranty_expire; //sample date $warranty_check = date('m/d/Y',strtotime('-8 hours')); if($dt_value <= $date){ $dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red'; }else{ $warranty_status_color = 'green'; } if($asset_warranty_expire == '0000-00-00'){ $dt_value = "None"; $warranty_status_color ='red'; } ?>

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