$sb, 'o' => $o))); $sql = mysqli_query( $mysqli, "SELECT SQL_CALC_FOUND_ROWS * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN users ON ticket_assigned_to = user_id LEFT JOIN assets ON ticket_asset_id = asset_id LEFT JOIN locations ON ticket_location_id = location_id LEFT JOIN vendors ON ticket_vendor_id = vendor_id WHERE ticket_client_id = $client_id AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%') ORDER BY $sb $o LIMIT $record_from, $record_to" ); $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()")); ?>

Tickets


"> Never

"; } else{ $ticket_updated_at_display = "

Never

"; } } else { $ticket_updated_at_display = $ticket_updated_at; } $ticket_closed_at = htmlentities($row['ticket_closed_at']); if ($ticket_status == "Open") { $ticket_status_display = "$ticket_status"; } elseif ($ticket_status == "Working") { $ticket_status_display = "$ticket_status"; } else { $ticket_status_display = "$ticket_status"; } if ($ticket_priority == "High") { $ticket_priority_display = "$ticket_priority"; } elseif ($ticket_priority == "Medium") { $ticket_priority_display = "$ticket_priority"; } elseif ($ticket_priority == "Low") { $ticket_priority_display = "$ticket_priority"; } else{ $ticket_priority_display = "-"; } $ticket_assigned_to = intval($row['ticket_assigned_to']); if (empty($ticket_assigned_to)) { if ($ticket_status == "Closed") { $ticket_assigned_to_display = "

Not Assigned

"; } else { $ticket_assigned_to_display = "

Not Assigned

"; } } else { $ticket_assigned_to_display = htmlentities($row['user_name']); } $contact_id = intval($row['contact_id']); $contact_name = htmlentities($row['contact_name']); if (empty($contact_name)) { $contact_display = "-"; } else { $contact_display = "$contact_name
$contact_email"; } $contact_title = htmlentities($row['contact_title']); $contact_email = htmlentities($row['contact_email']); $contact_phone = formatPhoneNumber($row['contact_phone']); $contact_extension = htmlentities($row['contact_extension']); $contact_mobile = formatPhoneNumber($row['contact_mobile']); $asset_id = intval($row['asset_id']); $vendor_id = intval($row['vendor_id']); ?>
Number Subject Contact Priority Status Assigned Last Response Created Action