Tell your admin: Your role does not have admin access.");
}
//Initialize the HTML Purifier to prevent XSS
require_once "plugins/htmlpurifier/HTMLPurifier.standalone.php";
$purifier_config = HTMLPurifier_Config::createDefault();
$purifier_config->set('Cache.DefinitionImpl', null); // Disable cache by setting a non-existent directory or an invalid one
$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
$purifier = new HTMLPurifier($purifier_config);
if (isset($_GET['ticket_id']) && isset($_GET['ticket_reply_id'])) {
$ticket_id = intval($_GET['ticket_id']);
$ticket_reply_id = intval($_GET['ticket_reply_id']);
$ticket_sql = mysqli_query(
$mysqli,
"SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id FROM tickets
WHERE ticket_id = $ticket_id AND ticket_closed_at IS NOT NULL
LIMIT 1"
);
if (mysqli_num_rows($ticket_sql) == 0) {
echo "