Nothing to see here
Go Back";
include("footer.php");
}else{
$row = mysqli_fetch_array($sql);
$client_id = $row['client_id'];
$client_name = $row['client_name'];
$client_type = $row['client_type'];
$client_address = $row['client_address'];
$client_city = $row['client_city'];
$client_state = $row['client_state'];
$client_zip = $row['client_zip'];
$client_email = $row['client_email'];
$client_phone = $row['client_phone'];
if(strlen($client_phone)>2){
$client_phone = substr($row['client_phone'],0,3)."-".substr($row['client_phone'],3,3)."-".substr($row['client_phone'],6,4);
}
$client_website = $row['client_website'];
$client_net_terms = $row['client_net_terms'];
if($client_net_terms == 0){
$client_net_terms = $config_default_net_terms;
}
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = $row['ticket_number'];
$ticket_category = $row['ticket_category'];
$ticket_subject = $row['ticket_subject'];
$ticket_details = $row['ticket_details'];
$ticket_priority = $row['ticket_priority'];
$ticket_status = $row['ticket_status'];
$ticket_created_at = $row['ticket_created_at'];
$ticket_updated_at = $row['ticket_updated_at'];
$ticket_closed_at = $row['ticket_closed_at'];
$ticket_created_by = $row['ticket_created_by'];
$name = $row['name'];
if($ticket_status == "Open"){
$ticket_status_display = "$ticket_status";
}elseif($ticket_status == "Working"){
$ticket_status_display = "$ticket_status";
}else{
$ticket_status_display = "$ticket_status";
}
if($ticket_priority == "High"){
$ticket_priority_display = "$ticket_priority";
}elseif($ticket_priority == "Medium"){
$ticket_priority_display = "$ticket_priority";
}elseif($ticket_priority == "Low"){
$ticket_priority_display = "$ticket_priority";
}else{
$ticket_priority_display = "-";
}
$contact_id = $row['contact_id'];
if(!empty($contact_id)){
$sql_contact = mysqli_query($mysqli,"SELECT * FROM contacts WHERE contact_id = $contact_id");
$row = mysqli_fetch_array($sql_contact);
$contact_name = $row['contact_name'];
$contact_title = $row['contact_title'];
$contact_email = $row['contact_email'];
$contact_phone = $row['contact_phone'];
$contact_extension = $row['contact_extension'];
$contact_mobile = $row['contact_mobile'];
$location_id = $row['location_id'];
if(!empty($location_id)){
$sql_location = mysqli_query($mysqli,"SELECT * FROM locations WHERE location_id = $location_id");
$row = mysqli_fetch_array($sql_location);
$location_name = $row['location_name'];
}
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "Not Assigned";
}else{
$sql_assigned_to = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $ticket_assigned_to");
$row = mysqli_fetch_array($sql_assigned_to);
$ticket_assigned_to_display = $row['name'];
}
?>
-
Tickets
-
- Ticket Details