set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]); $purifier = new HTMLPurifier($purifier_config); // Ticket status from GET if (!isset($_GET['status'])) { // If nothing is set, assume we only want to see open tickets $status = 'Open'; $ticket_status_snippet = "ticket_status != 'Closed'"; } elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') { $status = 'Open'; $ticket_status_snippet = "ticket_status != 'Closed'"; } elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') { $status = 'Closed'; $ticket_status_snippet = "ticket_status = 'Closed'"; } else { $status = '%'; $ticket_status_snippet = "ticket_status LIKE '%'"; } // Ticket assignment status filter if (isset($_GET['assigned']) & !empty($_GET['assigned'])) { if ($_GET['assigned'] == 'unassigned') { $ticket_assigned_filter = '0'; } else { $ticket_assigned_filter = intval($_GET['assigned']); } } else { // Default - any $ticket_assigned_filter = ''; } //Rebuild URL $url_query_strings_sb = http_build_query(array_merge($_GET, array('sb' => $sb, 'o' => $o, 'status' => $status, 'assigned' => $ticket_assigned_filter))); // Main ticket query: $sql = mysqli_query( $mysqli, "SELECT SQL_CALC_FOUND_ROWS * FROM tickets LEFT JOIN clients ON ticket_client_id = client_id LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN users ON ticket_assigned_to = user_id LEFT JOIN assets ON ticket_asset_id = asset_id LEFT JOIN locations ON ticket_location_id = location_id LEFT JOIN vendors ON ticket_vendor_id = vendor_id WHERE ticket_assigned_to LIKE '%$ticket_assigned_filter%' AND $ticket_status_snippet AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt' AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR user_name LIKE '%$q%') ORDER BY $sb $o LIMIT $record_from, $record_to" ); $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()")); //Get Total tickets open $sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed'"); $row = mysqli_fetch_array($sql_total_tickets_open); $total_tickets_open = intval($row['total_tickets_open']); //Get Total tickets closed $sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed'"); $row = mysqli_fetch_array($sql_total_tickets_closed); $total_tickets_closed = intval($row['total_tickets_closed']); //Get Unassigned tickets $sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed'"); $row = mysqli_fetch_array($sql_total_tickets_unassigned); $total_tickets_unassigned = intval($row['total_tickets_unassigned']); //Get Total tickets assigned to me $sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed'"); $row = mysqli_fetch_array($sql_total_tickets_assigned); $user_active_assigned_tickets = intval($row['total_tickets_assigned']); ?>

Tickets Open | Closed

Unassigned Tickets |

" id="advancedFilter">

Canned Date

Date From

Date To

Ticket Status

Assigned to

"> purify($row['ticket_details']); $ticket_priority = htmlentities($row['ticket_priority']); $ticket_status = htmlentities($row['ticket_status']); $ticket_created_at = htmlentities($row['ticket_created_at']); $ticket_updated_at = htmlentities($row['ticket_updated_at']); if (empty($ticket_updated_at)) { if ($ticket_status == "Closed") { $ticket_updated_at_display = "

Never

"; } else { $ticket_updated_at_display = "

Never

"; } } else { $ticket_updated_at_display = $ticket_updated_at; } $ticket_closed_at = htmlentities($row['ticket_closed_at']); $client_id = intval($row['client_id']); $client_name = htmlentities($row['client_name']); $contact_id = intval($row['contact_id']); $contact_name = htmlentities($row['contact_name']); $contact_title = htmlentities($row['contact_title']); $contact_email = htmlentities($row['contact_email']); $contact_phone = formatPhoneNumber($row['contact_phone']); $contact_extension = htmlentities($row['contact_extension']); $contact_mobile = formatPhoneNumber($row['contact_mobile']); if ($ticket_status == "Open") { $ticket_status_color = "primary"; } elseif ($ticket_status == "Working") { $ticket_status_color = "success"; } else{ $ticket_status_color = "secondary"; } if ($ticket_priority == "High") { $ticket_priority_color = "danger"; } elseif ($ticket_priority == "Medium") { $ticket_priority_color = "warning"; } else{ $ticket_priority_color = "info"; } $ticket_assigned_to = intval($row['ticket_assigned_to']); if (empty($ticket_assigned_to)) { if ($ticket_status == "Closed") { $ticket_assigned_to_display = "

Not Assigned

"; } else { $ticket_assigned_to_display = "

Not Assigned

"; } } else { $ticket_assigned_to_display = htmlentities($row['user_name']); } if (empty($contact_name)) { $contact_display = "-"; } else { $contact_display = "$contact_name
$contact_email"; } $asset_id = intval($row['asset_id']); $vendor_id = intval($row['vendor_id']); ?>

Number	Subject	Client / Contact	Priority	Status	Assigned	Last Response	Created	Action
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