Files
itflow/admin/modals/canned_response/canned_response_import.php
johnnyq 81c80d8965 Canned responses stages 3 and 4: agents keep canned responses of their own in Your account > Canned Responses (on the standard list with Yours and Shared tabs, how often they used each, change, copy, archive and delete their own, Copy to yours from a shared one), offered to them alone and first in the picker as Yours; Save your reply as a canned response at the foot of the picker opens the draft with the ticket's contact, first name, client, ticket number, subject, link and agent swapped back to placeholders (canned_response_unfill, text only, a one-word subject left alone), offered on the ticket's category with a switch to put it back as written, and saves it in JSON without leaving the ticket so the reply stays and the new one goes straight into the picker; Admin > Canned Responses gains an Agents' own tab showing whose each is with Share with everyone, copies made there are shared, and admins can share their own or tick Share when saving a reply; files go with a response (Files tab, up to ten of the ticket attachment kinds, kept in uploads/canned_responses/<id>/, streamed by agent/canned_response_file.php to those who may use it), shown as chips under the picker with an x to leave one off, copied onto the ticket with the reply and sent with its email on a ticket and in Update & Reply; migration 3.2.4 adds canned_response_user_id and canned_response_created_by and the canned_response_files table, existing responses staying shared; the response window moves to includes/canned_response_form.php for the admin and account windows; export and import (functions/canned_response_transfer.php) of one, some or every shared response as a versioned JSON file with categories by name, what it sets up, status by name and files as base64, importing as shared with categories matched or made and leave, add as well or replace (keeping use and archived state), everything made safe and refused files named; an MSP starter pack of 27 canned responses in Starter Content loaded through the same import, with Update for the ones already added, and the Update button now driven by the pack registry; new Canned Responses report under Service Desk by response and by agent, filtered by client and by the agent who used it, admins seeing every agent's own; changelog updated
2026-10-18 15:36:00 -04:00

55 lines
2.6 KiB
PHP

<?php
/*
* Import canned responses from a file exported by ITFlow - and what to do
* with a shared one already here by name (import_canned_responses,
* functions/canned_response_transfer.php).
*/
require_once '../../includes/modal_header.php';
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-file-upload me-2"></i>Import canned responses</h5>
<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
</div>
<form action="post.php" method="post" enctype="multipart/form-data" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<div class="modal-body">
<p class="small text-secondary">A file exported from Admin > Canned Responses in this or another ITFlow. They come in shared, offered to everyone. The ticket categories they are offered on are matched by name, and made when they aren't here; a status after the reply is matched by name too.</p>
<div class="mb-3">
<label class="form-label">File <strong class="text-danger">*</strong></label>
<div class="input-group">
<span class="input-group-text"><i class="fa fa-fw fa-file-code"></i></span>
<input type="file" class="form-control" name="file" accept=".json,application/json" required>
</div>
</div>
<div class="mb-1">
<label class="form-label">A canned response already here by name</label>
<div class="input-group">
<span class="input-group-text"><i class="fa fa-fw fa-clone"></i></span>
<select class="form-select select2" name="existing">
<option value="skip" data-description="Yours stays as it is">Leave it</option>
<option value="copy" data-description="The file's comes in under a name of its own - Waiting on you (2)">Add the file's as well</option>
<option value="replace" data-description="What it says, where it is offered, what it sets up and its files become the file's. How often it has been used stays">Replace it with the file's</option>
</select>
</div>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="import_canned_responses" class="btn btn-primary text-bold"><i class="fa fa-upload me-2"></i>Import</button>
<button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
</div>
</form>
<?php
require_once '../../../includes/modal_footer.php';