itflow/agent/modals/ticket/ticket_bulk_reply.php

<?php

require_once '../../../includes/modal_header.php';

enforceUserPermission('module_support', 2);

$ticket_ids = array_map('intval', $_GET['ticket_ids'] ?? []);

$count = count($ticket_ids);

// The canned responses for the tickets' categories, and the ones for every ticket - filled in for each ticket as it is sent
$bulk_category_ids = [];
if ($ticket_ids) {
    $sql_bulk_categories = mysqli_query($mysqli, "SELECT DISTINCT ticket_category FROM tickets WHERE ticket_id IN (" . implode(',', array_filter($ticket_ids) ?: [0]) . ")");
    while ($row = mysqli_fetch_row($sql_bulk_categories)) {
        $bulk_category_ids[] = intval($row[0]);
    }
}
$canned_picker_groups = cannedResponsePickerGroups($bulk_category_ids, $session_user_id);
$canned_picker_id = 'cannedPickerBulk';
$canned_picker_editor = 'bulkReplyDetails';
$canned_picker_ticket_id = 0;

ob_start();

?>

<div class="modal-header bg-dark">
    <h5 class="modal-title"><i class="fas fa-fw fa-paper-plane me-2"></i>Update & Reply <strong><?= $count ?></strong> ticket<?= $count === 1 ? '' : 's' ?></h5>
    <button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
</div>

<form action="post.php" method="post" autocomplete="off">
    <input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
    <?php foreach ($ticket_ids as $ticket_id) { ?><input type="hidden" name="ticket_ids[]" value="<?= $ticket_id ?>"><?php } ?>
    <input type="hidden" name="bulk_private_reply" value="0">

    <div class="modal-body">
        <div class="input-group mb-3">
                <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>

            <select class="form-select select2" name="bulk_status" required>

                <!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
                <?php $sql_ticket_status = mysqli_query($mysqli, "SELECT ticket_status_id, ticket_status_name, ticket_status_color FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1");
                while ($row = mysqli_fetch_assoc($sql_ticket_status)) {
                    $ticket_status_id_select = intval($row['ticket_status_id']);
                    $ticket_status_name_select = escapeHtml($row['ticket_status_name']); ?>

                    <option value="<?= $ticket_status_id_select ?>"<?= selectOptionColor($row['ticket_status_color'] ?? '') ?>> <?= $ticket_status_name_select ?> </option>

                <?php } ?>
            </select>

        </div>

        <?php require __DIR__ . '/../../includes/inc_canned_response_picker.php'; ?>

        <div class="mb-1">
            <textarea class="form-control tinymce" rows="5" id="bulkReplyDetails" name="bulk_reply_details" placeholder="Type an update here"<?= $canned_picker_groups ? ' data-canned-picker="cannedPickerBulk"' : '' ?>></textarea>
        </div>
        <div class="small text-secondary mb-3">[First Name], [Ticket], [Subject] and the other placeholders are filled in for each ticket as it is sent.</div>

        <div class="col-3">
            <div class="mb-3">
                <label>Time worked</label>
                <div class="input-group">
                    <span class="input-group-text"><i class="fas fa-fw fa-stopwatch"></i></span>
                    <input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
                </div>
            </div>
        </div>

        <div class="mb-3">
            <div class="form-check">
                <input type="checkbox" class="form-check-input" id="bulkPrivateReplyCheckbox" name="bulk_private_reply" value="1">
                <label class="form-check-label" for="bulkPrivateReplyCheckbox">Mark as internal</label>
                <small class="form-text text-muted">Only agents see it.</small>
            </div>
        </div>

    </div>
    <div class="modal-footer">
        <button type="submit" name="bulk_ticket_reply" class="btn btn-primary text-bold"><i class="fas fa-paper-plane me-2"></i>Update & Reply</button>
        <button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fas fa-times me-2"></i>Cancel</button>
    </div>
</form>

<?php
require_once '../../../includes/modal_footer.php';