itflow/functions/logging.php

<?php

// Logging, notifications and custom action triggers
// Split from the former monolithic functions.php


function triggerCustomAction($trigger, $entity) {
    $original_dir = getcwd(); // Save

    chdir(dirname(__FILE__));
    if (file_exists(__DIR__ . "/custom/custom_action_handler.php")) {
        include_once __DIR__ . "/custom/custom_action_handler.php";
    }

    chdir($original_dir); // Restore original working directory
}

function appNotify($type, $details, $action = null, $client_id = 0, $entity_id = 0) {
    global $mysqli;

    if (is_null($action)) {
        $action = "NULL"; // Without quotes for SQL NULL
    }

    $type = substr($type, 0, 200);
    $details = substr($details, 0, 1000);
    $action = substr($action, 0, 250);

    $sql = mysqli_query($mysqli, "SELECT user_id FROM users
        WHERE user_type = 1 AND user_status = 1 AND user_archived_at IS NULL
    ");

    while ($row = mysqli_fetch_assoc($sql)) {
        $user_id = intval($row['user_id']);

        mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = '$type', notification = '$details', notification_action = '$action', notification_client_id = $client_id, notification_entity_id = $entity_id, notification_user_id = $user_id");
    }
}

function logAudit($type, $action, $description, $client_id = 0, $entity_id = 0) {
    global $mysqli, $session_user_agent, $session_ip, $session_user_id;

    $client_id = intval($client_id);
    $entity_id = intval($entity_id);
    $session_user_id = intval($session_user_id);

    if (empty($session_user_id)) {
        $session_user_id = 0;
    }

    $type = substr($type, 0, 200);
    $action = substr($action, 0, 255);
    $description = substr($description, 0, 1000);

    mysqli_query($mysqli, "INSERT INTO logs SET log_type = '$type', log_action = '$action', log_description = '$description', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $entity_id");
}

/*
 * Records a ticket history entry - the per-ticket change trail shown in the
 * History card on agent/ticket.php.
 *
 * Follows the same convention as logAudit() above: the description is
 * interpolated as-is, so callers pass values that are already SQL-safe.
 *
 * Call this AFTER the change has been written - the status stamped on the entry
 * is whatever the ticket is in at the time of the call.
 */
function logTicketHistory($ticket_id, $description) {
    global $mysqli;

    $ticket_id = intval($ticket_id);

    // ticket_history_description is varchar(255) and NOT NULL, so an over-long
    // description would be an error under strict mode rather than a truncation
    $description = substr($description, 0, 255);

    // The description arrives already escaped, and cutting it at 255 can split a
    // \' pair - the leftover backslash would escape this query's closing quote
    $trailing_backslashes = strlen($description) - strlen(rtrim($description, '\\'));
    if ($trailing_backslashes % 2 === 1) {
        $description = substr($description, 0, -1);
    }

    $status_name = '';
    $sql = mysqli_query(
        $mysqli,
        "SELECT ticket_status_name FROM tickets
        LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
        WHERE ticket_id = $ticket_id"
    );
    if ($sql && mysqli_num_rows($sql)) {
        $status_name = escapeSql(mysqli_fetch_assoc($sql)['ticket_status_name']);
    }

    mysqli_query($mysqli, "INSERT INTO ticket_history SET ticket_history_status = '$status_name', ticket_history_description = '$description', ticket_history_ticket_id = $ticket_id");
}

function logApp($category, $type, $details) {
    global $mysqli;

    $category = mysqli_real_escape_string($mysqli, substr($category, 0, 200));
    $details = mysqli_real_escape_string($mysqli, substr($details, 0, 1000));

    mysqli_query($mysqli, "INSERT INTO app_logs SET app_log_category = '$category', app_log_type = '$type', app_log_details = '$details'");
}